Call centres in BT UK customer service

British Telecommunications Engineering

Volumn 18, Issue 3, 1999, Pages 165-173

  Duxbury, David ^a   Backhouse, Rob ^a   Head, Mike ^a   Lloyd, Graham ^a   Pilkington, John ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; INFORMATION SERVICES; VALUE ENGINEERING;

CALL CENTERS; CUSTOMER SERVICE;

TELECOMMUNICATION SERVICES;

EID: 0033203902     PISSN: 0262401X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (0)