-
2
-
-
38249040547
-
Finding the culture of productivity
-
Akin, G., and Hopelain, D.: Finding the culture of productivity. Organizational Dynamics 14 (3) (1986): 19-32.
-
(1986)
Organizational Dynamics
, vol.14
, Issue.3
, pp. 19-32
-
-
Akin, G.1
Hopelain, D.2
-
3
-
-
51249172316
-
Shared organizational values: Measurement and impact upon strategic marketing implementation
-
Badovick, G. J., and Beatty, S. E.: Shared organizational values: Measurement and impact upon strategic marketing implementation. Journal of the Academy of Marketing Science 15 (1) (1987): 19-26.
-
(1987)
Journal of the Academy of Marketing Science
, vol.15
, Issue.1
, pp. 19-26
-
-
Badovick, G.J.1
Beatty, S.E.2
-
4
-
-
0001947529
-
Ideologies, values, and decision making in organizations
-
P. C. Nystrom, and W. H. Starbuck, eds., Oxford University Press, London
-
Beyer, J. M.: Ideologies, values, and decision making in organizations, in Handbook of Organizational Design: Remodeling Organizations and their Environments, vol. 2, P. C. Nystrom, and W. H. Starbuck, eds., Oxford University Press, London. 1981, pp. 166-202.
-
(1981)
Handbook of Organizational Design: Remodeling Organizations and their Environments
, vol.2
, pp. 166-202
-
-
Beyer, J.M.1
-
6
-
-
0001903829
-
Services marketing and management: Implications for organizational behavior
-
Bowen, D. E., and Schneider, B.: Services marketing and management: Implications for organizational behavior. Research in Organizational Behavior 10 (1988): 43-80.
-
(1988)
Research in Organizational Behavior
, vol.10
, pp. 43-80
-
-
Bowen, D.E.1
Schneider, B.2
-
7
-
-
0002891038
-
Industrial-organization psychology and productivity: The goodness of fit
-
J. P. Campbell, R. J. Campbell, and Associates, eds., Jossey-Bass, San Francisco
-
Campbell, J. P., and Campbell, R. J.: Industrial-organization psychology and productivity: The goodness of fit, in Productivity in Organizations, J. P. Campbell, R. J. Campbell, and Associates, eds., Jossey-Bass, San Francisco. 1988, pp. 82-94.
-
(1988)
Productivity in Organizations
, pp. 82-94
-
-
Campbell, J.P.1
Campbell, R.J.2
-
8
-
-
0001503722
-
The missing role of context in OB: The need for a mesolevel approach
-
Cappelli, P., and Sherer, P. D.: The missing role of context in OB: the need for a mesolevel approach. Research in Organizational Behavior 13 (1991): 55-110.
-
(1991)
Research in Organizational Behavior
, vol.13
, pp. 55-110
-
-
Cappelli, P.1
Sherer, P.D.2
-
9
-
-
0024059708
-
Positive mood and helping behavior: A test of six hypotheses
-
Carlson, M., Charlin, V., and Miller, N.: Positive mood and helping behavior: A test of six hypotheses. Journal of Personality and Social Psychology 55 (1988): 211-229.
-
(1988)
Journal of Personality and Social Psychology
, vol.55
, pp. 211-229
-
-
Carlson, M.1
Charlin, V.2
Miller, N.3
-
10
-
-
0002374885
-
The productivity side of quality
-
Summer
-
Cleghorn, J. E.: The productivity side of quality. Business Quarterly (Summer 1992): 123-127.
-
(1992)
Business Quarterly
, pp. 123-127
-
-
Cleghorn, J.E.1
-
11
-
-
84965855743
-
Behavioral norms and expectations: A quantitative approach to the assessment of organizational culture
-
Cooke, R. A., and Rousseau, D. M.: Behavioral norms and expectations: A quantitative approach to the assessment of organizational culture. Group & Organization Studies 13(3) (1988): 245-273.
-
(1988)
Group & Organization Studies
, vol.13
, Issue.3
, pp. 245-273
-
-
Cooke, R.A.1
Rousseau, D.M.2
-
12
-
-
0040246754
-
Percept-percept inflation in microorganizational research: An investigation of prevalence and effect
-
Crampton, S. M., and Wagner, J. A.: Percept-percept inflation in microorganizational research: An investigation of prevalence and effect. Journal of Applied Psychology 79 (1) (1994): 67-76.
-
(1994)
Journal of Applied Psychology
, vol.79
, Issue.1
, pp. 67-76
-
-
Crampton, S.M.1
Wagner, J.A.2
-
13
-
-
0003727636
-
-
Addison-Wesley, Reading, PA
-
Deal, T. E., and Kennedy, A. A.: Corporate Cultures, Addison-Wesley, Reading, PA. 1982.
-
(1982)
Corporate Cultures
-
-
Deal, T.E.1
Kennedy, A.A.2
-
14
-
-
0026252999
-
The new productivity challenge
-
November-December
-
Drucker, P.: The new productivity challenge. Harvard Business Review (November-December 1991): 69-79.
-
(1991)
Harvard Business Review
, pp. 69-79
-
-
Drucker, P.1
-
16
-
-
0030147194
-
Service quality and service productivity management practices
-
Filiatrault, P., Harvey, J., and Chebat, J. C.: Service quality and service productivity management practices. Industrial Marketing Management 25 (1996): 243-255.
-
(1996)
Industrial Marketing Management
, vol.25
, pp. 243-255
-
-
Filiatrault, P.1
Harvey, J.2
Chebat, J.C.3
-
17
-
-
0002304918
-
-
Presidential Address, Meeting of the Society For Industrial and Organizational Psychology, Washington, DC, August
-
Goldstein, I. L.: Values and Interventions: How and Where Are We Looking? Presidential Address, Meeting of the Society For Industrial and Organizational Psychology, Washington, DC, August, 1986.
-
(1986)
Values and Interventions: How and Where Are We Looking
-
-
Goldstein, I.L.1
-
18
-
-
0001937314
-
Relationship approach to marketing in services contexts: The marketing and organizational behavior interface
-
Grönroos, C.: Relationship approach to marketing in services contexts: The marketing and organizational behavior interface. Journal of Business Research 20(1) (1990): 3-11.
-
(1990)
Journal of Business Research
, vol.20
, Issue.1
, pp. 3-11
-
-
Grönroos, C.1
-
19
-
-
0002442499
-
Productivity research: Reviewing psychological and economic perspectives
-
J. P. Campbell, R. J. Campbell, and Associates, eds., Jossey-Bass, San Francisco
-
Guzzo, R. A.: Productivity research: Reviewing psychological and economic perspectives, in Productivity in Organizations, J. P. Campbell, R. J. Campbell, and Associates, eds., Jossey-Bass, San Francisco. 1988, pp. 63-81.
-
(1988)
Productivity in Organizations
, pp. 63-81
-
-
Guzzo, R.A.1
-
20
-
-
0003506109
-
-
Macmillan, New York
-
Hair, J. F., Jr., Anderson, R. F., Tatham, R. E., and Black, W. C.: Multivariate Data Analysis with Readings, Macmillan, New York. 1992.
-
(1992)
Multivariate Data Analysis with Readings
-
-
Hair, J.F.1
Anderson, R.F.2
Tatham, R.E.3
Black, W.C.4
-
21
-
-
84892330703
-
-
University of California Press, Berkeley
-
Hochschild, A. R.: The Managed Heart, University of California Press, Berkeley. 1983.
-
(1983)
The Managed Heart
-
-
Hochschild, A.R.1
-
22
-
-
0002900403
-
Positive affect as a factor in organizational behavior
-
Isen, A. M., and Baron, R. A.: Positive affect as a factor in organizational behavior. Research in Organizational Behavior 3 (1991): 1-53.
-
(1991)
Research in Organizational Behavior
, vol.3
, pp. 1-53
-
-
Isen, A.M.1
Baron, R.A.2
-
23
-
-
0002745905
-
The meaning of organizations: The role of cognition and values
-
B. Schneider, ed., Jossey-Bass, San Francisco
-
James, L. R., James, L. A., and Ashe, D. K.: The meaning of organizations: The role of cognition and values, in Organizational Climate and Culture, B. Schneider, ed., Jossey-Bass, San Francisco. 1990, pp. 40-84.
-
(1990)
Organizational Climate and Culture
, pp. 40-84
-
-
James, L.R.1
James, L.A.2
Ashe, D.K.3
-
24
-
-
0000596556
-
Collective climate: Agreement as a basis for defining aggregate climates in organizations
-
Joyce, W. F., and Slocum Jr., J. W.: Collective climate: Agreement as a basis for defining aggregate climates in organizations. Academy of Management Journal 27(4) (1984): 721-742.
-
(1984)
Academy of Management Journal
, vol.27
, Issue.4
, pp. 721-742
-
-
Joyce, W.F.1
Slocum, J.W.2
-
25
-
-
51249168301
-
Developing customer orientation among service employees
-
Kelley, S. W.: Developing customer orientation among service employees. Journal of the Academy of Marketing Science 20(1) (1992): 27-36.
-
(1992)
Journal of the Academy of Marketing Science
, vol.20
, Issue.1
, pp. 27-36
-
-
Kelley, S.W.1
-
26
-
-
0030373901
-
The application of cluster analysis in strategic management research: An analysis and critique
-
Ketchen, D. J., Jr., and Shook, C. L.: The application of cluster analysis in strategic management research: An analysis and critique. Strategic Management Journal 17 (1996): 441-458.
-
(1996)
Strategic Management Journal
, vol.17
, pp. 441-458
-
-
Ketchen, D.J.1
Shook, C.L.2
-
27
-
-
0003225956
-
Introduction: Five key issues in understanding and changing culture
-
R. H. Kilmann, M. J. Saxton, R. Serpa, and Associates, eds., Jossey-Bass, San Francisco
-
Kilmann, R. H., Saxton, M. J., and Serpa, R.: Introduction: Five key issues in understanding and changing culture, in Gaining Control of the Corporate Culture, R. H. Kilmann, M. J. Saxton, R. Serpa, and Associates, eds., Jossey-Bass, San Francisco. 1985, pp. 351-369.
-
(1985)
Gaining Control of the Corporate Culture
, pp. 351-369
-
-
Kilmann, R.H.1
Saxton, M.J.2
Serpa, R.3
-
28
-
-
0003037273
-
The role of climate and culture in productivity
-
B. Schneider, ed., Jossey-Bass, San Francisco
-
Kopelman, R. E., Brief, A. P., and Guzzo, R.: The role of climate and culture in productivity, in Organizational Climate and Culture, B. Schneider, ed., Jossey-Bass, San Francisco. 1990, pp. 282-318.
-
(1990)
Organizational Climate and Culture
, pp. 282-318
-
-
Kopelman, R.E.1
Brief, A.P.2
Guzzo, R.3
-
29
-
-
0002474709
-
Managing interactions between operations and marketing and their impact on customers
-
D. E. Bowen, R. B. Chase, T. G. Cummings, and Associates, eds., Jossey-Bass, San Francisco
-
Lovelock, C. H.: Managing interactions between operations and marketing and their impact on customers, in Service Management Effectiveness, D. E. Bowen, R. B. Chase, T. G. Cummings, and Associates, eds., Jossey-Bass, San Francisco. 1990, pp. 343-368.
-
(1990)
Service Management Effectiveness
, pp. 343-368
-
-
Lovelock, C.H.1
-
30
-
-
0002874319
-
Getting value from shared values
-
Winter
-
McDonald, P., and Gandz, J.: Getting value from shared values. Organizational Dynamics 20 (Winter 1992): 64-77.
-
(1992)
Organizational Dynamics
, vol.20
, pp. 64-77
-
-
McDonald, P.1
Gandz, J.2
-
31
-
-
0001097475
-
A work values approach to corporate culture: A field test of the value congruence process and its relationship to individual outcomes
-
Meglino, B. M., Ravlin, E. C., and Adkins, C. L.: A work values approach to corporate culture: A field test of the value congruence process and its relationship to individual outcomes. Journal of Applied Psychology 74 (1989): 424-432.
-
(1989)
Journal of Applied Psychology
, vol.74
, pp. 424-432
-
-
Meglino, B.M.1
Ravlin, E.C.2
Adkins, C.L.3
-
32
-
-
0002257591
-
Culture club
-
July 11
-
Meyer, M.: Culture club. Newsweek (July 11, 1994): 38-42.
-
(1994)
Newsweek
, pp. 38-42
-
-
Meyer, M.1
-
33
-
-
38249034807
-
The relationship between entrepreneurship and marketing in established firms
-
Morris, M. H., and Paul, G. W.: The relationship between entrepreneurship and marketing in established firms. Journal of Business Venturing 2(3) (1987): 247-259.
-
(1987)
Journal of Business Venturing
, vol.2
, Issue.3
, pp. 247-259
-
-
Morris, M.H.1
Paul, G.W.2
-
34
-
-
33845715263
-
The measurement of organizational commitment
-
Mowday, R., Steers, R., and Porter, L.: The measurement of organizational commitment. Journal of Vocational Behavior 14 (1979): 224-247.
-
(1979)
Journal of Vocational Behavior
, vol.14
, pp. 224-247
-
-
Mowday, R.1
Steers, R.2
Porter, L.3
-
35
-
-
12044252155
-
Organizational behavior: Linking individuals and groups to organizational context
-
Mowday, R., and Sutton, R.: Organizational behavior: Linking individuals and groups to organizational context. Annual Review of Psychology 44 (1993): 195-229.
-
(1993)
Annual Review of Psychology
, vol.44
, pp. 195-229
-
-
Mowday, R.1
Sutton, R.2
-
36
-
-
0004169941
-
-
Academic Press, New York
-
Naylor, J. C., Pritchard, R. D., and Ilgen, D. R.: A Theory of Behavior in Organizations, Academic Press, New York. 1980.
-
(1980)
A Theory of Behavior in Organizations
-
-
Naylor, J.C.1
Pritchard, R.D.2
Ilgen, D.R.3
-
38
-
-
84968100486
-
Corporations, culture, and commitment: Motivation and social control in organizations
-
Summer
-
O'Reilly, C.: Corporations, culture, and commitment: Motivation and social control in organizations. California Management Review (Summer 1989): 9-25.
-
(1989)
California Management Review
, pp. 9-25
-
-
O'Reilly, C.1
-
39
-
-
0001345948
-
Organizational behavior: Where we've been, where we're going
-
O'Reilly, C.: Organizational behavior: Where we've been, where we're going. Annual Review of Psychology 42 (1991): 427-458.
-
(1991)
Annual Review of Psychology
, vol.42
, pp. 427-458
-
-
O'Reilly, C.1
-
40
-
-
0037548249
-
Organizational commitment and psychological attachment: The effects of compliance, identification and internalization on prosocial behavior
-
O'Reilly, C., and Chatman, J.: Organizational commitment and psychological attachment: The effects of compliance, identification and internalization on prosocial behavior. Journal of Applied Psychology 71(3) (1986): 492-499.
-
(1986)
Journal of Applied Psychology
, vol.71
, Issue.3
, pp. 492-499
-
-
O'Reilly, C.1
Chatman, J.2
-
41
-
-
0000250672
-
People and organizational culture: A profile comparison approach to assessing person-organization fit
-
O'Reilly, C., Chatman, J., and Caldwell, D. F.: People and organizational culture: A profile comparison approach to assessing person-organization fit. Academy of Management Journal 34(3) (1991): 487-516.
-
(1991)
Academy of Management Journal
, vol.34
, Issue.3
, pp. 487-516
-
-
O'Reilly, C.1
Chatman, J.2
Caldwell, D.F.3
-
42
-
-
0004235972
-
-
Addison-Wesley, Reading, PA
-
Ouchi, W.: Theory Z, Addison-Wesley, Reading, PA. 1981.
-
(1981)
Theory Z
-
-
Ouchi, W.1
-
43
-
-
0002717329
-
Customer-oriented corporate cultures are crucial to services marketing success
-
Parasuraman, A.: Customer-oriented corporate cultures are crucial to services marketing success. The Journal of Services Marketing 1(1) (1987): 39-46.
-
(1987)
The Journal of Services Marketing
, vol.1
, Issue.1
, pp. 39-46
-
-
Parasuraman, A.1
-
46
-
-
0025486182
-
Zero defections: Quality comes to services
-
September-October
-
Reichheld, F. F., and Sasser, W. E.: Zero defections: Quality comes to services. Harvard Business Review (September-October 1990): 105-111.
-
(1990)
Harvard Business Review
, pp. 105-111
-
-
Reichheld, F.F.1
Sasser, W.E.2
-
47
-
-
0001097547
-
Assessing organizational culture: The case for multiple methods
-
B. Schneider, ed., Jossey-Bass, San Francisco
-
Rousseau, D. M.: Assessing organizational culture: The case for multiple methods, in Organizational Climate and Culture, B. Schneider, ed., Jossey-Bass, San Francisco. 1990a, pp. 153-192.
-
(1990)
Organizational Climate and Culture
, pp. 153-192
-
-
Rousseau, D.M.1
-
48
-
-
84965853510
-
Normative beliefs in fund-raising organizations: Linking culture to organizational performance and individual responses
-
Rousseau, D. M.: Normative beliefs in fund-raising organizations: linking culture to organizational performance and individual responses. Group & Organization Studies 15(4) (1990b): 448-460.
-
(1990)
Group & Organization Studies
, vol.15
, Issue.4
, pp. 448-460
-
-
Rousseau, D.M.1
-
49
-
-
84890617318
-
Measuring organizational excellence culture with a validated questionnaire
-
San Diego
-
Sashkin, M., and Fulmer, R.: Measuring organizational excellence culture with a validated questionnaire. Paper presented at The August Meeting of the Academy of Management, San Diego. 1985.
-
(1985)
The August Meeting of the Academy of Management
-
-
Sashkin, M.1
Fulmer, R.2
-
50
-
-
85043445278
-
Toward A sociological model of consensus
-
Scheff, T. J.: Toward A sociological model of consensus. American Sociological Review 32 (1967): 32-46.
-
(1967)
American Sociological Review
, vol.32
, pp. 32-46
-
-
Scheff, T.J.1
-
52
-
-
0009127451
-
Employee and customer perceptions of service in banks: Replication and extension
-
Schneider, B., and Bowen, D. E.: Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology 70 (1985): 423-433.
-
(1985)
Journal of Applied Psychology
, vol.70
, pp. 423-433
-
-
Schneider, B.1
Bowen, D.E.2
-
53
-
-
0000538662
-
The management of climate and culture: A futures perspective
-
J. Hage, ed., Lexington Books, Lexington, KY.
-
Schneider, B., and Rentsch, J.: The management of climate and culture: A futures perspective, in Futures of Organizations, J. Hage, ed., Lexington Books, Lexington, KY. 1988, pp. 181-200.
-
(1988)
Futures of Organizations
, pp. 181-200
-
-
Schneider, B.1
Rentsch, J.2
-
54
-
-
0000647062
-
Linking competitive strategies with human resource management practices
-
Schuler, R. S., and Jackson, S. E.: Linking competitive strategies with human resource management practices. The Academy of Management Executive 1(3) (1987): 207-219.
-
(1987)
The Academy of Management Executive
, vol.1
, Issue.3
, pp. 207-219
-
-
Schuler, R.S.1
Jackson, S.E.2
-
56
-
-
84964110654
-
Job satisfaction and organizational committee in relation to work performance and turnover intentions
-
Shore, L. M., and Martin, H. J.: Job satisfaction and organizational committee in relation to work performance and turnover intentions. Human Relations 42 (1989): 625-638.
-
(1989)
Human Relations
, vol.42
, pp. 625-638
-
-
Shore, L.M.1
Martin, H.J.2
-
57
-
-
0002085979
-
Productivity in the services industry - A must
-
Smith, R. H.: Productivity in the services industry - A must. Industrial Management 27(6) (1985): 4-6.
-
(1985)
Industrial Management
, vol.27
, Issue.6
, pp. 4-6
-
-
Smith, R.H.1
-
58
-
-
34548597004
-
Maintaining norms about emotional expression: The case of bill collectors
-
Sutton, R. I.: Maintaining norms about emotional expression: The case of bill collectors. Administrative Science Quarterly 36 (1991): 245-268.
-
(1991)
Administrative Science Quarterly
, vol.36
, pp. 245-268
-
-
Sutton, R.I.1
-
59
-
-
0003976359
-
-
Harper & Row, New York
-
Tabachnick, B. G., and Fidell, L. S.: Using Multivariate Statistics, 2nd Ed., Harper & Row, New York. 1989.
-
(1989)
Using Multivariate Statistics, 2nd Ed.
-
-
Tabachnick, B.G.1
Fidell, L.S.2
-
60
-
-
84973798734
-
A longitudinal examination of the dimensionality and stability of the organizational commitment questionnaire (OCQ)
-
Tetrick, L. E., and Farkas, A. J.: A longitudinal examination of the dimensionality and stability of the organizational commitment questionnaire (OCQ). Educational Psychology Measure 48 (1988): 723-735.
-
(1988)
Educational Psychology Measure
, vol.48
, pp. 723-735
-
-
Tetrick, L.E.1
Farkas, A.J.2
-
61
-
-
0002501182
-
Customer intimacy and other value disciplines
-
January-February
-
Treacy, M., and Wiersema, F.: Customer intimacy and other value disciplines. Harvard Business Review (January-February 1993): 84-93.
-
(1993)
Harvard Business Review
, pp. 84-93
-
-
Treacy, M.1
Wiersema, F.2
-
62
-
-
0024023344
-
Development and validation of brief measures of positive and negative affect: The panas scales
-
Watson, D., Clark, L., and Tellegen, A.: Development and validation of brief measures of positive and negative affect: The panas scales. Journal of Personality and Social Psychology 54 (1988): 1063-1070.
-
(1988)
Journal of Personality and Social Psychology
, vol.54
, pp. 1063-1070
-
-
Watson, D.1
Clark, L.2
Tellegen, A.3
-
63
-
-
0000060832
-
Forms of value systems: A focus on organization effectiveness and cultural change and maintenance
-
Wiener, Y.: Forms of value systems: A focus on organization effectiveness and cultural change and maintenance. Academy of Management Review 13(4) (1988): 534-545.
-
(1988)
Academy of Management Review
, vol.13
, Issue.4
, pp. 534-545
-
-
Wiener, Y.1
-
64
-
-
0003744505
-
-
The Free Press, New York
-
Zeithaml, V. A., Parasuraman, A., and Berry, L.: Delivery Service Quality: Balancing Consumer Perceptions and Expectations, The Free Press, New York. 1990.
-
(1990)
Delivery Service Quality: Balancing Consumer Perceptions and Expectations
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Berry, L.3
|