Quality of local authority occupational therapy services: Developing an instrument to measure the user's perspective

British Journal of Occupational Therapy

Volumn 63, Issue 4, 2000, Pages 155-162

  Calnan, Siân ^b   Sixma, Herman J ^b   Calnan, Michael W ^a   Groenewegen, Peter P ^b  

^a UNIVERSITY OF KENT   (United Kingdom)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH SERVICE; HUMAN; OCCUPATIONAL THERAPY; PATIENT SATISFACTION; PUBLIC OPINION; QUESTIONNAIRE;

EID: 0034017205     PISSN: 03080226     EISSN: 14776006     Source Type: Journal    
DOI: 10.1177/030802260006300403     Document Type: Article

References (22)

1. Calnan MW (1997) Citizens, users and health care. European Journal of Public Health, 7, 1-2.
2. Campen C, Sixma H, Fnele RD, Kerssens JJ, Peters L (1995) Quality of care and patient satisfaction: a review of measuring instruments. Medical Care Research and Review, 52(1), 109-33.
3. Campen C, Sixma H, Kerssens JJ, Peters L (1997) Assessing noninstitutional asthma and COPD-patients' priorities and perceptions of quality of health care; the development of the QUOTE-CNSLD instrument .Journal of Asthma, 34(6), 532-38.
4. Campen C, Sixma H, Kerssens JJ, Peters L, Rasker JJ (1998) Assessing patients' priorities and perceptions of quality of health care; the development of the QUOTE-rheumatic patients instrument. British Journal of Rheumatology, 37, 362-68.
5. Entwistle V, Renfrew M, Yearly S, Forrester J, Lamont T (1998) Lay perspectives: advantages for health research. British Medical Journal, 316, 463-66.
6. Fitzpatrick R, White D (1997) Public participation in the evaluation of health care. Health and Social Care in the Community, 5(1), 3-8.
7. Hall JA, Dornan MC (1988a) Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels. Social Science and Medicine, 27(6), 637-44.
8. Hall JA, Dornan MC (1988b) What patients like about their medical care and how often they are asked: a meta-analysis of the satisfaction literature. Social Science and Medicine, 27(9), 935-39.
9. Kitzinger J (1994) The methodology of focus groups: the importance of interaction between research participants. Sociology of Health and Illness, 16, 103.
10. Kitzinger J (1995) Introducing focus groups. British Medical Journal, 311, 299.
11. Øvretveit J (1998) Evaluating health interventions. Buckingham: Open University Press.
12. Ross CA, Steward CA, Sinacone JM (1995) A comparative study of seven measures of patient satisfaction. Medical Care, 33, 392-406.
13. Rubin HR, Ware JE, Hays RD (1990) The PJHQ questionnaire: exploratory factor analysis and empirical scale construction. Medical Care, 28, S22-29.
14. Rubin HR, Gandek B, Rogers WH, Kosinski M, McHorney CA, Ware JE (1993) Patients' ratings of outpatient visits in different practice settings. Results from the Medical Outcomes Study. Journal of the American Medical Association, 270(7), 835-40.
15. Sitzia J, Wood W (1997) Patient satisfaction: a review of issues and concepts. Social Science and Medicine, 45(12), 1829-43.
16. Sixma HJ, Kerssens J, Campen C, Peters L (1998) Quality of care from the patients' perspective: from theoretical concept to a new measuring instrument. Health Expectations, 1, 82-95.
17. Sixma HJ, Calnan MW, Groenewegen PP, Calnan S (1999) Quality of care from the perspective of occupational therapy users. Final Report. Kent: CHSS, University of Kent.
18. Trochim WMK (1993) The Concept System. Ithaca, NY: Concept Systems Inc.
19. Ware JE, Snyder MK, Wright WR, Davies AR (1983) Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning, 6, 247-56.
20. Wensing M, Grol R, Smits A (1994) Quality judgements by patients on general practice care. Social Science and Medicine, 38, 45-53.
21. Williams B (1994) Patient satisfaction: a valid concept? Social Science and Medicine, 38(4), 509-16.
22. Zastowny TR, Stratmann WC, Adams EH, Fox ML (1995) Patient satisfaction and experience with health services and quality of care. Quality Management in Health Care, 3(3), 50-61.