TQM's human resource component

Quality Progress

Volumn 33, Issue 2, 2000, Pages 55-59

  Lowery, Christopher M ^a,b   Beadles II, Nicholas A ^a,b   Carpenter, James B ^a,b  

^a GEORGIA COLLEGE AND STATE UNIVERSITY   (United States)

^b UNIVERSITY OF ALABAMA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

INDUSTRIAL RELATIONS; PERSONNEL TRAINING; PROFESSIONAL ASPECTS; SOCIETIES AND INSTITUTIONS;

TEAMWORK;

TOTAL QUALITY MANAGEMENT;

EID: 0033873037     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (17)

1. J.W. Dean Jr. and D.E. Bowen, "Management Theory and Total Quality: Improving Research and Practice Through Theory Development," Academy of Management Review, Vol. 19, No. 3, 1994, pp. 392-418.
2. D.A.Waldman, "The Contributions of Total Quality Management to a Theory of Work Performance," Academy of Management Review, Vol. 19, No. 3, 1994, pp. 510-536.
3. M.S. Sashkin and K.J. Kiser, Total Quality Management (Seabrook, MD: Ducochon, 1992).
4. D.E. Bowen and E.E. Lawler III, "Total Quality-Oriented Human Resources Management," Organizational Dynamics, Spring 1992, pp. 29-41.
5. R.J. Schonberger, "Human Resource Management Lessons from a Decade of Total Quality Management and Reengineering." California Management Review, Summer 1994, pp. 109-122.
6. Bowen and Lawler, "Total Quality-Oriented Human Resources Management" (see reference 4).
7. Schonberger, "Human Resource Management Lessons from a Decade of Total Quality Management and Reengineering" (see reference 5).
8. Bowen and Lawler, "Total Quality-Oriented Human Resources Management" (see reference 4).
9. D.A.Waldman, "The Contributions of Total Quality Management to a Theory of Work Performance" (see reference 2).
10. Schonberger, "Human Resource Management Lessons from a Decade of Total Quality Management and Reengineering" (see reference 5).
11. Bowen and Lawler, "Total Quality-Oriented Human Resources Management (see reference 4).
12. GAO. Management Practices: U.S. Companies improve Performance Through Quality Efforts. U.S. General Accounting Office, Report GAO/NSIAD-91-190, 1991.
13. S.A. Mohrman, R.V. Tenkasi, E.E. Lawler III and G.E. Ledford, "Total Quality Management: Practices and Outcomes in the Largest U.S. Firms," Employee Relations, Vol. 17, No. 3, 1995, pp. 26-41.
14. T.J. Fisher, "The Impact of Quality Management of Productivity," International Journal of Quality and Reliability Management, Vol. 9, No. 3, 1992, pp. 44-52.
15. Sashkin and Kiser, Total Quality Management (see reference 3).
16. J.J. Laabs, "Quality Drives Trident's Success," Workforce, Vol. 77, No. 2, 1998, pp. 44-48.
17. S.A. Black and L.J. Porter, "Identification of the Critical Factors of TQM," Decision Sciences, Vol. 27, No. 1, 1996, pp. 1-21.