Emergency department customer satisfaction: The point of view Paradox

Annals of Emergency Medicine

Volumn 35, Issue 5, 2000, Pages 499-501

  Schwab, R A ^a  

^a TRUMAN MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EDITORIAL; EMERGENCY TREATMENT; HEALTH CARE ACCESS; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH SERVICE; MEDICAL PRACTICE; PATIENT SATISFACTION; PRIORITY JOURNAL;

EID: 0033872084     PISSN: 01960644     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0196-0644(00)70010-2     Document Type: Editorial

References (9)

1. BC Sun J Adams EJ Orav Determinants of patient satisfaction and willingness to return with emergency care Ann Emerg Med 35 2000 426 434
2. Webster’s Ninth New Collegiate Dictionary 1990 Easton Press Norwalk, CT
3. BE. Hayes Measuring Customer Satisfaction. Development and Use of Questionnaires 1992 ASQC Press Milwaukee, WI
4. H Bjorvell J. Stieg Patients’ perceptions of the health care received in an emergency department Ann Emerg Med 20 1991 734 738
5. S Krishel LJ. Baraff Effect of emergency department information on patient satisfaction Ann Emerg Med 22 1992 568 572
6. B Bursch J Beezy R. Shaw Emergency department satisfaction: what matters most? Ann Emerg Med 22 1993 586 591
7. DA Thompson PR. Yarnold Relating patient satisfaction to waiting time perceptions and expectations: the disconfirmation paradigm Acad Emerg Med 12 1995 1057 1062
8. KJ Rhee J. Bird Perceptions and satisfaction with emergency department care J Emerg Med 14 1996 679 683
9. DA Thompson PR Yarnold DR Williams Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department Ann Emerg Med 22 1992 568 572