메뉴 건너뛰기




Volumn 29, Issue 5, 2000, Pages 389-391

Complaints, doctors and older people

Author keywords

[No Author keywords available]

Indexed keywords

AGED; ANGER; CLINICAL PRACTICE; CONTROLLED STUDY; DEPRESSION; DOCTOR PATIENT RELATION; EDITORIAL; EMOTION; GERIATRIC CARE; GUILT; HEALTH CARE ORGANIZATION; HEALTH CARE QUALITY; HEALTH SERVICE; HUMAN; INTERPERSONAL COMMUNICATION; LEARNING; MEDICAL STAFF; PATIENT CARE; PATIENT SATISFACTION; PHYSICIAN ATTITUDE; PRIORITY JOURNAL; PSYCHOSOCIAL CARE; STANDARD;

EID: 0033747880     PISSN: 00020729     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Editorial
Times cited : (4)

References (16)
  • 1
    • 0003472911 scopus 로고    scopus 로고
    • Cause for complaint? An evaluation of the effectiveness of the NHS complaints procedure
    • London: The Public Law Project
    • (1999)
    • Wallace, H.1    Mulcahy, L.2
  • 2
    • 0003431346 scopus 로고
    • The fifth discipline. The art and practice of the learning organisation
    • London: Random House
    • (1990)
    • Senge, P.M.1
  • 3
    • 4243858439 scopus 로고
    • Customer services
    • Crainer S. ed. Financial Times Handbook of Management. London: Pitman Publications
    • (1995)
    • Moores, B.1
  • 4
    • 0007289852 scopus 로고    scopus 로고
    • First Class Service. London: NHS Executive
    • (1998)
  • 5
    • 0007156484 scopus 로고    scopus 로고
    • Clinical Governance. Joint Position Paper by the British Geriatrics Society and the Geriatric Medicine Committee of the Royal College of Physicians. London: British Geriatrics Society/Royal College of Physicians
    • (1999)
  • 6
    • 0033549375 scopus 로고    scopus 로고
    • General practitioners experiences of patients complaints: Quantitative study
    • (1999) Br Med J , vol.318 , pp. 1596-1599
    • Jain, A.1    Ogden, J.2
  • 9
    • 0004013959 scopus 로고
    • Being Heard: The report of a review committee on NHS complaints procedures
    • Department of Health. Leeds, UK: Department of Health
    • (1994)
  • 11
    • 0029642581 scopus 로고
    • A study of complaints by patients of different age groups in an NHS Trust
    • (1995) Nursing Standard , vol.9 , pp. 34-37
    • Webb, B.1
  • 16
    • 0007157982 scopus 로고    scopus 로고
    • Complaints handling and monitoring in the NHS: A study of 12 trusts in the North West region
    • Liverpool and Manchester: Institute of Medicine, Law and Bioethics
    • (1997)
    • Kyffin, R.1    Cook, G.2    Jones, M.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.