On natural language call routing

Speech Communication

Volumn 31, Issue 4, 2000, Pages 309-320

  Lee, Chin Hui ^a   Carpenter, Bob ^a   Chou, Wu ^a   Chu Carroll, Jennifer ^a   Reichl, Wolfgang ^a   Saad, Antoine ^a   Zhou, Qiru ^a  

^a LUCENT TECHNOLOGIES   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; INFORMATION RETRIEVAL; MARKOV PROCESSES; MATHEMATICAL MODELS; NATURAL LANGUAGE PROCESSING SYSTEMS; SPEECH RECOGNITION; TOUCH TONE TELEPHONE SYSTEMS;

AUTOMATIC SPEECH RECOGNITION (ASR); HIDDEN MARKOV MODEL (HMM); INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS; NATURAL LANGUAGE CALL ROUTING;

SPEECH COMMUNICATION;

EID: 0033687129     PISSN: 01676393     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0167-6393(99)00064-3     Document Type: Article

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