SCOPUS 정보 검색 플랫폼

Proceedings of the Annual Meeting of the Association for Computational Linguistics

Volumn 1, Issue , 1998, Pages 256-262

Dialogue management in vector-based call routing

(2) Chu Carroll, Jennifer a Carpenter, Bob a

Author keywords

[No Author keywords available]

Indexed keywords

CALL ROUTING; DIALOGUE MANAGEMENT; DISCRIMINATING POWER; DOMAIN INDEPENDENTS; FINANCIAL SERVICE; HUMAN OPERATOR; N-GRAMS; RETRIEVAL TECHNIQUES; ROUTINGS; TRAINING PROCESS;

COMPUTATIONAL LINGUISTICS;

EID: 85008004346 PISSN: 0736587X EISSN: None Source Type: Conference Proceeding
DOI: None Document Type: Conference Paper

Times cited : (29)

References (12)

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2
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- Natural language call routing: A robust, self-organizing approach
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3
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- Deerwester, S.¹ Dumais, S.² Furnas, G.³ Landauer, T.⁴ Harshman, R.⁵

4
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- to appear. How may I help you?
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- Gorin, A.¹ Riccardi, G.² Wright, J.³

5
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- A hybrid reasoning model for indirect answers
- N. Green and S. Carberry. 1994. A hybrid reasoning model for indirect answers. In Proc. ACL,, pages 58-65.
- (1994) Proc. ACL , pp. 58-65
- Green, N.¹ Carberry, S.²

6
- 0002565067
- Overview of the fourth Text REtrieval Conference
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- (1995) Proc. TREC.
- Harman, D.¹

7
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- Can you predict responses to yes/no questions? yes, no, and stuff
- B. Hockey, D. Rossen-Knill, B. Spejewski, M. Stone, and S. Isard. 1997. Can you predict responses to yes/no questions? yes, no, and stuff. In Proc. EU-ROSPEECH, pages 2267-2270.
- (1997) Proc. EU-ROSPEECH , pp. 2267-2270
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8
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- Approaches to topic identification on the switchboard corpus
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- (1994) Proc. ICASSP , pp. 385-388
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9
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