The changing nature of reference and information services: Predictions and realities

Reference and User Services Quarterly

Volumn 39, Issue 2, 1999, Pages 151-157

  Frank, Donald G ^a   Calhoun, Katharine L ^a   Henson, W Bruce ^a   Madden, M Leslie ^a   Raschke, Gregory K ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0033273358     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (36)

1. Samuel S. Green, "Personal Relations between Librarians and Readers," American Library Journal (now LJ) 1 (Oct. 1876): 74-81.
2. Thomas T. Surprenant and Claudia Perry-Holmes, "The Reference Librarian of the Future: A Scenario," RQ 25 (Winter 1985): 234-38.
3. American Heritage Dictionary (Boston: Houghton Mifflin, 1987), 534.
4. Virginia Massey-Burzio, "Reference Encounters of a Different Kind: A Symposium," The Journal of Academic Librarianship 18 (Nov. 1992): 276-86.
5. David A. Tyckoson, "What's Right with Reference," American Libraries 30 (May 1999): 57-58.
6. Jerry D. Campbell, "Shaking the Conceptual Foundations of Reference: A Perspective," Reference Services Review 20 (Winter 1992): 29-35.
7. Jerry D. Campbell, "Choosing to Have a Future," American Libraries 24 (June 1993): 560-66.
8. Jerry D. Campbell, "Building Xanadu: Creating the New Library Paradise," in Electronic Access to Information (Mountain View, Calif.: Research Library Groups, 1994): 25-32.
9. Two sample articles from the period that discuss the information explosion are: Mary Jo Rudd and Joel Rudd, "The Impact of the Information Explosion on Library Users: Overload or Opportunity?" The Journal of Academic Librarianship 12 (Nov. 1986): 304-7; and Clive Bradley, "The Information Explosion," (presented at the Sixtieth Annual ASLIB Conference) ASLIB Proceedings 40 (Oct. 1988): 265-72. For a summary of major reference reform developments see: Tyckoson, "What's Right with Reference," 57-63.
10. Two sample articles from the period that discuss the information explosion are: Mary Jo Rudd and Joel Rudd, "The Impact of the Information Explosion on Library Users: Overload or Opportunity?" The Journal of Academic Librarianship 12 (Nov. 1986): 304-7; and Clive Bradley, "The Information Explosion," (presented at the Sixtieth Annual ASLIB Conference) ASLIB Proceedings 40 (Oct. 1988): 265-72. For a summary of major reference reform developments see: Tyckoson, "What's Right with Reference," 57-63.
11. Two sample articles from the period that discuss the information explosion are: Mary Jo Rudd and Joel Rudd, "The Impact of the Information Explosion on Library Users: Overload or Opportunity?" The Journal of Academic Librarianship 12 (Nov. 1986): 304-7; and Clive Bradley, "The Information Explosion," (presented at the Sixtieth Annual ASLIB Conference) ASLIB Proceedings 40 (Oct. 1988): 265-72. For a summary of major reference reform developments see: Tyckoson, "What's Right with Reference," 57-63.
12. For an overview of changes in scholarly communication see: Clifford Lynch, "Or. the Threshold of Discontinuity: The New Genres of Scholarly Communication and the Role of the Research Library," ACRL National Conference, Detroit, 1999. Accessed June 10, 1999, www.ala.org/acrl/clynch.html.
13. Campbell, "Choosing to Have a Future," 560.
14. Surprenant and Perry-Holmes, "The Reference Librarian of the Future," 234.
15. Ibid.
16. James G. Neal and Particia A. Steele, "Empowerment, Organization and Structure: The Experience of the Indiana University Libraries," in Libraries as User-Centered Organizations: Imperatives for Organization Change, ed. Meredeth Butler (Binghamton, N.Y.: Haworth Press, 1993), 82.
17. Ibid., 83-84.
18. Surprenant and Perry-Holmes, "The Reference Librarian of the Future," 236.
19. For more information on the Brandeis reference model see: Virginia Massey-Burzio, "Reference Encounters of a Different Kind," 276-86; Douglas Herman, "But Does it Work? Evaluating the Brandeis Reference Model," Reference Services Review 22 (Winter 1994): 17-28.
20. For more information on the Brandeis reference model see: Virginia Massey-Burzio, "Reference Encounters of a Different Kind," 276-86; Douglas Herman, "But Does it Work? Evaluating the Brandeis Reference Model," Reference Services Review 22 (Winter 1994): 17-28.
21. Herman, "But Does It Work?" 17.
22. Ibid., 20.
23. Surprenant and Perry-Holmes, "The Reference Librarian of the Future," 234.
24. Ibid., 236.
25. For an overview of the history of library use instruction see: Larry Hardesty and John Mark Tucker, "An Uncertain Crusade: The History of Library Use Instruction in a Changing Educational Environment," in Academic Librarianship, Past, Present, and Future: A Festschrift in Honor of David Kaser, ed. John Richardson Jr. and Jinnie Y. Davis (Englewood, Colo.: Libraries Unlimited, 1989), 97-107.
26. Robert B. Barr and John Tagg, "From Teaching to Learning: A New Paradigm for Undergraduate Education," Change 27 (Nov./Dec. 1995): 13-25.
27. Surprenant and Perry-Holmes, "The Reference Librarian of the Future," 235.
28. Ibid.
29. Ibid.
30. A number of articles in the literature discuss the emergence of digital libraries and/or consortia arrangements, some examples in the recent literature include: James J. Kopp, "Library Consortia and Information Technology: The Past, the Present, the Promise," Information Technology and Libraries 17 (Mar. 1998): 7-12; Barbara McFadden Allen and Arnold Hirshon, "Hanging Together to Avoid Hanging Separately: Opportunities for Academic Libraries and Consortia," Information Technology and Libraries 17 (Mar. 1998): 36-44 ; Janet Balas, "Library Consortia in the Brave New Online World," Computers in Libraries 18 (Apr. 1998): 42-44.
31. A number of articles in the literature discuss the emergence of digital libraries and/or consortia arrangements, some examples in the recent literature include: James J. Kopp, "Library Consortia and Information Technology: The Past, the Present, the Promise," Information Technology and Libraries 17 (Mar. 1998): 7-12; Barbara McFadden Allen and Arnold Hirshon, "Hanging Together to Avoid Hanging Separately: Opportunities for Academic Libraries and Consortia," Information Technology and Libraries 17 (Mar. 1998): 36-44 ; Janet Balas, "Library Consortia in the Brave New Online World," Computers in Libraries 18 (Apr. 1998): 42-44.
32. A number of articles in the literature discuss the emergence of digital libraries and/or consortia arrangements, some examples in the recent literature include: James J. Kopp, "Library Consortia and Information Technology: The Past, the Present, the Promise," Information Technology and Libraries 17 (Mar. 1998): 7-12; Barbara McFadden Allen and Arnold Hirshon, "Hanging Together to Avoid Hanging Separately: Opportunities for Academic Libraries and Consortia," Information Technology and Libraries 17 (Mar. 1998): 36-44 ; Janet Balas, "Library Consortia in the Brave New Online World," Computers in Libraries 18 (Apr. 1998): 42-44.
33. Neal and Steele, "Empowerment, Organization and Structure," 81-96.
34. Edgar H. Schein, Organizational Culture and Leadership. (San Francisco: Jossey-Bass Publishers, 1988), 5-9.
35. Peter M. Senge, The Fifth Discipline: The Art & Practice of the Learning Organization (New York: Doubleday, 1990).
36. Shelley E. Phipps, "Transforming Libraries into Learning Organizations - The Challenge for Leadership," Journal of Library Administration 18, no.3-4 (1993): 19-37.