Cognitive engineering of a new telephone operator workstation using COGNET

International Journal of Industrial Ergonomics

Volumn 22, Issue 6, 1998, Pages 417-429

  Ryder, Joan M ^a   Weiland, Monica Z ^a   Szczepkowski, Michael A ^a   Zachary, Wayne W ^a  

^a CHI SYSTEMS INC   (United States)

Author keywords

COGNET; Cognitive engineering; Cognitive task analysis; Telephone operators; User centered design; User interface design

Indexed keywords

DESIGN; ERGONOMICS; MAN MACHINE SYSTEMS; TELEPHONE LINES;

TELEPHONE OPERATORS;

COGNITIVE SYSTEMS;

COGNITION; ENGINEERING; MODEL; OPERATOR; PRIORITY JOURNAL; SHORT SURVEY; TELEPHONE;

EID: 0032400747     PISSN: 01698141     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0169-8141(97)00011-5     Document Type: Article

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