Cognitive engineering of a new telephone operator workstation using COGNET

Proceedings of the Human Factors and Ergonomics Society

Volumn 1, Issue , 1996, Pages 278-282

  Ryder, Joan M ^a   Weiland, Monica Z ^a   Szczepkowski, Michael A ^a   Zachary, Wayne W ^a  

^a CHI SYSTEMS INC   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DECISION MAKING; DESIGN; HUMAN ENGINEERING; KNOWLEDGE REPRESENTATION; MODELS; PROBLEM SOLVING; USER INTERFACES;

BEHAVIORAL ACTIONS; COGNITIVE ENGINEERING; COGNITIVE NETWORK OF TASKS; DATA COLLECTION; HUMAN COGNITION; PROCEDURAL KNOWLEDGE; STRATEGIES; TELEPHONE OPERATOR WORKSTATION; USER CENTERED DESIGN;

COGNITIVE SYSTEMS;

EID: 0029717286     PISSN: 10711813     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (8)