Effects of library instruction on university students' satisfaction with the library: A longitudinal study

College and Research Libraries

Volumn 59, Issue 4, 1998, Pages 323-334

  Stamatoplos, Anthony ^a   Mackoy, Robert ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032370266     PISSN: 00100870     EISSN: None     Source Type: Journal    
DOI: 10.5860/crl.59.4.322     Document Type: Article

References (31)

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4. David K. Tse and Peter C. Wilton, "Models of Consumer Satisfaction Formation: An Extension," Journal of Marketing Research 25 (May 1988): 204-12; Richard A. Spreng, Scott B. MacKenzie, and Richard W. Olshavsky, "A Reexamination of the Determinants of Consumer Satisfaction," Journal of Marketing 60 (July 1996): 15-32.
5. Yi, "A Critical Review of Consumer Satisfaction";
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15. Jacobson and Newkirk, "The Effect of CD-ROM Instruction on Search Operator Use," 76.
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18. Tiefel, "Evaluating a Library User Education Program."
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21. Coupe, "Undergraduate Library Skills."
22. King and Ory, "Effects of Library Instruction on Student Research."
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26. Vander Meer and Rike, "Multimedia."
27. Danuta A. Nitecki, "Changing the Concept and Measure of Service Quality in Academic Libraries," Journal of Academic Librarianship 22, no. 3 (May 1996): 181-90;
28. Coleman, Xiao, Bair, and Chollett, "Toward a TQM Paradigm," 237-51.
29. nd Northumbria International Conference on Performance Measurement in Libraries and Information Services, September 7-11, 1997 (Newcastle upon Tyne: Information North for the Department of Information and Library Management, University of Northumbria at Newcastle, 1998), 181-96.
30. Questions are available from the authors.
31. F. Herzberg, B. Mausner, and B. Snyderman, The Motivation to Work, 2nd ed. (New York: Wiley, 1959).