Why do outpatients fail to keep their clinic appointments? Results from a survey and recommended remedial actions

International Journal of Clinical Practice

Volumn 52, Issue 6, 1998, Pages 436-437

  Pal, B ^a,b   Taberner, D A ^a   Readman, L P ^a   Jones, P ^a  

^a MANCHESTER UNIVERSITY NHS FOUNDATION TRUST   (United Kingdom)

^b WITHINGTON HOSPITAL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HOSPITAL MANAGEMENT; HUMAN; MAJOR CLINICAL STUDY; OUTPATIENT; PATIENT COMPLIANCE; PRIORITY JOURNAL; QUESTIONNAIRE;

APPOINTMENTS AND SCHEDULES; ATTITUDE TO HEALTH; HUMANS; OUTPATIENTS; PATIENT DROPOUTS; TREATMENT REFUSAL;

EID: 0031659291     PISSN: 13685031     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (7)

1. Mills L. A study of why patients fail to attend for an outpatient appointment. Internal publication. Royal Liverpool and Broadgreen University Hospitals NHS Trust, 1995.
2. Dockerty JD. Outpatient clinic non-arrivals and cancellations. NZ Med J 1992; 105: 147-149.
3. Groves S, Gagnol G, Flegel KM, Hoey JR. Improving appointment keeping by patients new to a hospital medical clinic with telephone or mailed reminders. J Can Med Assoc 1983; 129: 1101-1103.
4. Simmons AV, Atkinson K, Atkinson P, Crosse B. Failure of patients to attend a medical outpatient clinic. J Roy Coll Phys 1997; 31: 70-73.
5. Pal B. Will outpatients accept telephone follow up? Br J Rheumatol 1997; suppl 2: abstract 54.
6. Pal B, Morris J. Will ambulatory patients accept telephone follow up? Rheumatol Eur 1997; 25(4): 156-158.
7. Pal B. Following up outpatients by telephone: pilot study. BMJ 1998; 316: 1647.