Human resources and total quality management: Case studies in Brazilian companies

TQM Magazine

Volumn 10, Issue 2, 1998, Pages 109-114

  Carpinetti, Luiz C R ^a   Santos, Fernando C A ^a   Goncalves M A ^a  

^a UNIVERSITY OF SÃO PAULO   (Brazil)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; LEARNING SYSTEMS; PERSONNEL; RESEARCH AND DEVELOPMENT MANAGEMENT; SALES; SOCIETIES AND INSTITUTIONS; HUMAN ENGINEERING; JOB SATISFACTION; PERSONNEL SELECTION; PERSONNEL TRAINING;

FORMAL SYSTEMS; ORGANIZATIONAL CULTURE; ORGANIZATIONAL LEARNING; TEAM-BASED MANAGEMENT;

TOTAL QUALITY MANAGEMENT;

HUMAN RESOURCES;

EID: 0031652874     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544789810211416     Document Type: Review

References (13)

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3. Everett, R.J. and Sohal, A.S. (1991), "Individual involvement and intervention in quality improvement programmes: using the andon systems", International Journal of Quality and Reliability Management Vol. 8 No. 2, pp. 21-34.
4. Fleury, A. (1995) Aprendizagem e inovação organizational, Atlas, São Paulo.
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10. Schein, E.H. (1992), Organisational Culture and Leadership, 2nd edition, Jossey-Bass, San Francisco.
11. Scully, J.P. (1996), "TQM and human nature: getting beyond organisational misconceptions", Quality Progress, May, pp. 45-8.
12. Senge, P. (1990), The Fifth Discipline: The Art and Practice of the Learning Organization, ASQC Quality Press, Milwaukee, Wisconsin.
13. Tolovi, J. (1994), "Porque os programas de qualidade falham?", Revista de Administração de Empresas, Vol. 34, No. 6, November/December.