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B. J. Baschein, M. L. Markus & P. Riley, 'Preconditions for BPR Success', Information Systems Management, 11, 1994, pp. 7-13; E. Geisler, 'Cleaning up after Re-engineering', Business Horizons, 39, 1996, pp. 71-78. Failure rates must be interpreted with caution, considering the multitude of re-engineering objectives, the large number of companies and the people involved.
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