A new way to listen to the customer

Quality Progress

Volumn 30, Issue 5, 1997, Pages 73-76

  Finch, Byron J ^a,b  

^a MIAMI UNIVERSITY   (United States)

^b UNIVERSITY OF GEORGIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER APPLICATIONS; ELECTRONIC MAIL; INTERCONNECTION NETWORKS; MONITORING;

CUSTOMER; ELECTRONIC BULLETIN BOARDS; INTERNET; USENET; WORLD WIDE WEB;

QUALITY ASSURANCE;

EID: 0031147480     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (2)

1. "Success Scope," Success, November 1996, p. 30.
2. Byron J. Finch and Richard L. Luebbe, "Using Internet Conversations to Improve Product Quality: An Exploratory Study," forthcoming in International Journal of Quality and Reliability Management.