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Volumn 19, Issue 2, 1997, Pages 135-152

Improving reference service cost studies

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[No Author keywords available]

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EID: 0009921457     PISSN: 07408188     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0740-8188(97)90040-2     Document Type: Article
Times cited : (14)

References (34)
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