A different time, a different country: An instrument for measuring service quality in Singapore's polytechnic libraries

Journal of Academic Librarianship

Volumn 24, Issue 4, 1998, Pages 296-303

  Calvert, Philip J ^a  

^a VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0009112964     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0099-1333(98)90106-9     Document Type: Article

References (14)

1. Hernon Peter, Altman Ellen. Service Quality in Academic Libraries. 1996;Ablex, Norwood, NJ.
2. Calvert Philip J. Measuring Service Quality: From Theory into Practice. Australian Academic & Research Libraries. 28:September 1997;198-204.
3. Hernon Peter, Clavert Philip J. Methods for Measuring Service Quality in New Zealand. Journal of Academic Librarianship. 22:September 1996;387-391.
4. Library 2000: Investing in a Learning Nation. Report of the Library 2000 Review Committee. 1994;9 SNP Publishers, Singapore.
5. Hernon & Calvert, "Methods for Measuring Service Quality in New Zealand," pp. 389-391.
6. Morgan David L. Focus Groups as Qualitative Research. 1988;43 Sage, Newbury Park.
7. Calder Bobby Jo. Focus Groups and the Nature of Qualitative Marketing Research. Journal of Marketing Research. 14:1977;353-364.
8. Hernon & Altman, Service Quality in Academic Libraries, p. 71.
9. A Vision of an Intelligent Island: The IT2000 Report. 1992;SNP Publishers, Singapore.
10. Peter Thomas J., Waterman Robert H. In Search of Excellence: Lessons from America's Best Run Companies. 1982;Harper & Row, New York.
11. Barter Richard F. In Search of Excellence in Libraries: The Management Writings of Tom Peters and Their Implications for Library and Information Services. Library Management. 15:1994;4-15.
12. Barter Richard F. In Search of Excellence in Libraries: The Management Writings of Tom Peters and Their Implications for Library and Information Services. Library Management. 15:1994;7.
13. Library 2000: Investing In a Learning Nation, p. 9.
14. Calvert Philip J., Hernon Peter. Surveying Service Quality within University Libraries. Journal of Academic Librarianship. 23:September 1997;408-415.