-
1
-
-
84996237342
-
-
(November 18). Los Angeles Times
-
Airlines. (1994, November 18). Los Angeles Times, p. D2.
-
(1994)
Airlines
, pp. D2
-
-
-
2
-
-
0002096180
-
Apologies are not enough
-
Allen, R.E. (1993, September 23). Apologies are not enough. New York Times, p. C3.
-
(1993)
New York Times
, pp. C3
-
-
Allen, R.E.1
-
5
-
-
84909204008
-
Critics fault Exxon's “PR Campaign
-
Baker, R.W. (1989, June 14). Critics fault Exxon's “PR Campaign.” Christian Science Monitor, p. 8.
-
(1989)
Christian Science Monitor
, pp. 8
-
-
Baker, R.W.1
-
6
-
-
84940603900
-
Nixon's rhetorical strategies in his public statements on Watergate
-
Benoit, W.L. (1982). Richard M. Nixon's rhetorical strategies in his public statements on Watergate. Southem Speech Communication Journal, 47, 192-211.
-
(1982)
Southem Speech Communication Journal
, vol.47
, pp. 192-211
-
-
Benoit, W.L.1
Richard, M.2
-
8
-
-
0001848004
-
Sears’ repair of its auto repair image: Image restoration discourse in the public sector
-
Benoit, W.L. (1995b). Sears’ repair of its auto repair image: Image restoration discourse in the public sector. Communication Studies, 46, 89-105.
-
(1995)
Communication Studies
, vol.46
, pp. 89-105
-
-
Benoit, W.L.1
-
11
-
-
0001130088
-
President Reagan's defensive discourse on the Iran-Contra affair
-
Benoit, W.L., Gullifor, P., & Panici, D. (1991). President Reagan's defensive discourse on the Iran-Contra affair. Communication Studies, 42, 272-94.
-
(1991)
Communication Studies
, vol.42
, pp. 272-294
-
-
Benoit, W.L.1
Gullifor, P.2
Panici, D.3
-
14
-
-
0002466357
-
An open letter to Sears’ customers
-
Brennan. (1992, June 14). An open letter to Sears’ customers. New York Times, p. A56.
-
(1992)
New York Times
, pp. A56
-
-
Brennan1
-
15
-
-
0002466357
-
An open letter to Sears’ customers
-
Brennan, E. (1992b, June 25). An open letter to Sears’ customers. New York Times, p. A5.
-
(1992)
New York Times
, pp. A5
-
-
Brennan, E.1
-
16
-
-
85007856859
-
Dow Corning's image repair strategies in the breast implant crisis
-
Brinson, S.L., & Benoit, W.L. (1996). Dow Corning's image repair strategies in the breast implant crisis. Communication Quarterly, 44, 29-41.
-
(1996)
Communication Quarterly
, vol.44
, pp. 29-41
-
-
Brinson, S.L.1
Benoit, W.L.2
-
17
-
-
0000775365
-
-
In E. Goody (Ed.), Questions and politeness. Cambridge: Cambridge University Press
-
Brown, P., & Levinson, S. (1978). Universals in language usage: Politeness phenomena. In E. Goody (Ed.), Questions and politeness (pp. 56-310). Cambridge: Cambridge University Press.
-
(1978)
Universals in language usage: Politeness phenomena
, pp. 56-310
-
-
Brown, P.1
Levinson, S.2
-
18
-
-
0003557810
-
-
Berkeley University of California Press
-
Burke, K. (1970). Rhetoric of religion. Berkeley: University of California Press.
-
(1970)
Rhetoric of religion
-
-
Burke, K.1
-
19
-
-
0003939441
-
-
3rd. ed. Berkeley: University of California Press
-
Burke, K. (1973). The philosophy of literary form, 3rd. ed. Berkeley: University of California Press.
-
(1973)
The philosophy of literary form
-
-
Burke, K.1
-
21
-
-
84996160813
-
-
FAA vows to ground any airline found unsafe: USAir, singled out in report, disputes allegations its flights cut corners
-
FAA vows to ground any airline found unsafe: USAir, singled out in report, disputes allegations its flights cut corners. (1994, November 15). Washington Post, p. D1.
-
(1994)
-
-
-
22
-
-
0004200417
-
Crisis management: Planning for the inevitable
-
New York
-
Fink, S. (1986). Crisis management: Planning for the inevitable. New York: American Management Association.
-
(1986)
American Management Association
-
-
Fink, S.1
-
23
-
-
85051492644
-
Troubles at USAir: Coincidence or more? A question of safety: A special report
-
Frantz, D., & Blumenthal, R. (1994, November 13). Troubles at USAir: Coincidence or more? A question of safety: A special report. NewYorkTimes, pp. A1, A18, A19.
-
(1994)
NewYorkTimes
, pp. A1
-
-
Frantz, D.1
Blumenthal, R.2
-
24
-
-
0010858450
-
Open letter
-
Frenette, C.A. (1991, April 28). Open letter. Nation's Restaurant News, p. 24. Gauthier, P.J. (1994, November 22). USAir. USA Today, p. 9A.
-
(1991)
Nation's Restaurant News
, pp. 24
-
-
Frenette, C.A.1
-
27
-
-
7644221348
-
At USAir, tackling fear head-on: A risky, unconventional ad campaign seeks to ease worries from crashes
-
Mathews, J. (1994, November 29). At USAir, tackling fear head-on: A risky, unconventional ad campaign seeks to ease worries from crashes. Washington Post, p. C1.
-
(1994)
Washington Post
, pp. C1
-
-
Mathews, J.1
-
28
-
-
0010788256
-
Oil tanker captain fired after failing alcohol test; Exxon blames government for cleanup delay
-
Mathews, J., & Peterson, C. (1989, March 31). Oil tanker captain fired after failing alcohol test; Exxon blames government for cleanup delay. Washington Post, pp.A1, 6.
-
(1989)
Washington Post
, vol.6
, pp. A1
-
-
Mathews, J.1
Peterson, C.2
-
30
-
-
0010783107
-
Accounts payable/receivable
-
Pepsi-Cola, March 11
-
Pepsi-Cola. (1991, March 11). Accounts payable/receivable. Nation's Restaurant News, p. 34.
-
(1991)
Nation's Restaurant News
, pp. 34
-
-
-
31
-
-
84996222653
-
-
Probe faults USAir on safety: Fuel, training problems cited. (1994, November 14). Chicago Sun- Times
-
Probe faults USAir on safety: Fuel, training problems cited. (1994, November 14). Chicago Sun- Times, p. 3.
-
(1994)
, pp. 3
-
-
-
32
-
-
0010786535
-
An open letter to the public
-
Also printed in Washington Post, p. A5
-
Rawl, L.G. (1989, April 3). An open letter to the public. New York Times, p. A12. Also printed in Washington Post, p. A5.
-
(1989)
New York Times
, pp. A12
-
-
Rawl, L.G.1
-
33
-
-
84909449678
-
Rebuffed moviegoers get apology
-
March 31
-
Rebuffed moviegoers get apology. (1992, March 31). Colunibia Daily Tribune, p. 3A.
-
(1992)
Colunibia Daily Tribune
, pp. 3A
-
-
-
34
-
-
84996191602
-
Review of USAir showed safety, training problems
-
November 13
-
Review of USAir showed safety, training problems. (1994, November 13). Los Angeles Times, p. 23A.
-
(1994)
Los Angeles Times
, pp. 23A
-
-
-
35
-
-
33745669042
-
A case study in speech criticism: The Nixon-Truman analog
-
Rosenfield, L.W. (1968), A case study in speech criticism: The Nixon-Truman analog. Speech Monographs, 35, 435-50.
-
(1968)
Speech Monographs
, vol.35
, pp. 435-450
-
-
Rosenfield, L.W.1
-
36
-
-
84949074633
-
Kategoria and apologia: On their rhetorical criticism as a speech set
-
Ryan, H.R. (1982). Kategoria and apologia: On their rhetorical criticism as a speech set. Quarterly Journal of Speech, 68, 256-61.
-
(1982)
Quarterly Journal of Speech
, vol.68
, pp. 256-261
-
-
Ryan, H.R.1
-
38
-
-
84996207175
-
USAir
-
November 21 USAir.
-
Schofield, S.E. (1994a, November 21). USAir. USA Today, p. 9A.
-
(1994)
USA Today
, pp. 9A
-
-
Schofield, S.E.1
-
43
-
-
84909449672
-
Sears to drop incentives in auto service centers
-
Sears to drop incentives in auto service centers. (1992, June 23). Columbia Daily Tribune, p. 5B.
-
(1992)
Columbia Daily Tribune
, pp. 5B
-
-
-
45
-
-
0001155759
-
Techniques of neutralization: A theory of delinquency
-
Sykes, G.M., & Matza, D. (1957). Techniques of neutralization: A theory of delinquency. American Sociological Review, 22, 664-70.
-
(1957)
American Sociological Review
, vol.22
, pp. 664-670
-
-
Sykes, G.M.1
Matza, D.2
-
46
-
-
84956500802
-
-
In C. Antiki (Ed.), The psychology of ordinary explanations of social behavior. London: Academic Press
-
Tedeschi, J.T., & Reiss, M. (1981). Verbal strategies in impression management. In C. Antiki (Ed.), The psychology of ordinary explanations of social behavior (pp. 271-326). London: Academic Press.
-
(1981)
Verbal strategies in impression management
, pp. 271-326
-
-
Tedeschi, J.T.1
Reiss, M.2
-
47
-
-
84996243736
-
USAir cases sent to Circuit Court
-
USAir cases sent to Circuit Court. (1994, November 17). Chicago Daily Law Bulletin, p. 1.
-
(1994)
Chicago Daily Law Bulletin
, pp. 1
-
-
-
48
-
-
84996149243
-
USAir media blitz defends carrier safety; Airlines: The advertising campaign is a bid to “validate our operations” in the wake of September's deadly crash
-
USAir media blitz defends carrier safety; Airlines: The advertising campaign is a bid to “validate our operations” in the wake of September's deadly crash. (1994, November 22). Los Angeles Times, p.D2.
-
(1994)
Los Angeles Times
, pp. D2
-
-
-
49
-
-
84996218736
-
USAir says it didn't skimp on plane maintenance
-
USAir says it didn't skimp on plane maintenance. (1995, January 28). Columbia Daily Tribune, p. 2A.
-
(1995)
Columbia Daily Tribune
, pp. 2A
-
-
-
50
-
-
84948642128
-
They spoke in defense of themselves: On the generic criticism of apologia
-
Ware, B.L., & Linkugel, W.A. (1973). They spoke in defense of themselves: On the generic criticism of apologia. Quarterly Journal of Speech, 59, 273-83.
-
(1973)
Quarterly Journal of Speech
, vol.59
, pp. 273-283
-
-
Ware, B.L.1
Linkugel, W.A.2
|