Logistics customer service levels in Poland: Changes between 1993 and 2001

International Journal of Production Economics

Volumn 93-94, Issue SPEC.ISS., 2005, Pages 121-128

  Kisperska Moroñ, Danuta ^a  

^a UNIVERSITY OF ECONOMICS IN KATOWICE   (Poland)

Author keywords

Benchmarking of customer service; Customer service; Performance measurement

Indexed keywords

BENCHMARKING; CUSTOMER SATISFACTION; DATABASE SYSTEMS; DECISION MAKING; INDUSTRIAL ECONOMICS; INFORMATION MANAGEMENT; INVENTORY CONTROL; MARKETING; PRODUCT DEVELOPMENT;

BENCHMARKING OF CUSTOMER SERVICE; CUSTOMER SERVICE; MARKET ECONOMIES; PERFORMANCE MEASUREMENT;

LOGISTICS;

EID: 9544247741     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2004.06.047     Document Type: Conference Paper

References (5)

1. Ballou, R.H., 1994. Business Logistics Management. Prentice-Hall, Englewood Cliffs, NJ, pp. 80-81.
2. Kisperska-Moroń, D., 1996. Inventories and customers service in polish manufacturing companies. International Journal of Production Economies 45, 147-157.
3. Kisperska-Moroń, D., 2003. Responsibilities for inventory decisions in Polish manufacturing companies. International Journal of Production Economies 81-82, 129-139.
4. La Londe, B.J., Zinszer, P.H., 1976. Customer Service: Meaning and Measurement. National Council of Physical Distribution Management, Chicago, pp. 272-282.
5. Stock, J.S., Lambert, D.M., 1987. Strategic Logistic Management. Irwin, Homewood, IL, pp. 113-115.