Customer-focused rating system of supplier quality performance

Journal of Manufacturing Technology Management

Volumn 15, Issue 7, 2004, Pages 599-606

  Chen, Chee Cheng ^a   Yeh, Tsu Ming ^b   Yang, Ching Chow ^b  

^a NATIONAL PINGTUNG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b CHUNG YUAN CHRISTIAN UNIVERSITY   (Taiwan)

Author keywords

Customer satisfaction; Quality improvement; Supplier evaluation; Supply chain management

Indexed keywords

CUSTOMER SATISFACTION; INSPECTION; INTEGRATION; JUST IN TIME PRODUCTION; PARAMETER ESTIMATION; STRATEGIC PLANNING;

QUALITY IMPROVEMENT; SUPPLIER EVALUATION; SUPPLIER PERFORMANCE; SUPPLY CHAIN MANAGEMENT;

QUALITY CONTROL;

EID: 9444283126     PISSN: 1741038X     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410380410555844     Document Type: Review

References (26)

1. Arnold, J.R.T. and Chapman, S.N. (2001), Introduction to Material Management, 4th ed., Prentice-Hall, Upper Saddle River, NJ, pp. 404-5.
2. Bhote, K.R. (1991), Next Operation as Customer (NOAC), AMA Membership Publication Limited, American Management Association, New York, NY, pp. 54-60.
3. Breyfogle, F.W., Cupello, J.M. and Meadows, B. (2001), Managing Six Sigma: A Practical Guide to Understanding, Assessing, and Implementing the Strategy that Yields Bottom-line Success, Wiley, New York, NY, pp. 95-135.
4. Chiu, M-L (1994), "The selection and evaluation of suppliers in manufacturing industry", Masters thesis, Graduate School of Industrial Management National Institute of Technology, Taiwan, (in Chinese).
5. Copacino, W.C. (1997), Supply Chain Management, The Basics and Beyond, St. Lucie Press, Boca Raton, FL, p. 60.
6. Dobler, D.W. and Burt, D.N. (1996), Purchasing and Supply Management: Text and Cases, 6th ed., McGraw-Hill, New York, NY, pp. 430-63.
7. (The) Ernst & Young Quality Improvement Consulting Group, USA (1992), Total Quality, A Manager's Guide the 1990s, Kogan Page Limited, London, pp. 205-17.
8. Evans, J.R. and Dean, J.W. (2000), Excellence! Making Quality Work in Your Company, South-Western College Publishing, Cincinnati, OH, pp. 14, 122.
9. Evans, J.R. and Lindsay, W.M. (1999), The Management and Control of Quality, 4th ed., South-Western College Publishing, Cincinnati, OH, pp. 472-80.
10. Feigenbaum, A.V. (1985), Total Quality Control, 3rd ed., Mei Ya Publications, Inc., Taipei, pp. 285-6, 677-736.
11. George, S. and Weimerskirch, A. (1998), Total Quality Management Strategies and Techniques Proven at Today's Most Successful Companies, 2nd ed., Wiley, New York, NY, pp. 43, 178.
12. Gregory, R.E. (1986), "Source selection: a matrix approach", Journal of Purchasing and Materials Management, pp. 24-9.
13. Madu, C.N. (1998), Handbook of Total Quality Management, Kluwer Academic Publishers, Dordrecht, p. 284.
14. Monczka, R. and Trecha, R.J. (1988), "Cost based supplier performance evaluation", Journal of Purchasing and Material Management, Spring, pp. 2-7.
15. Monczka, R., Trent, R. and Handfield, R. (1998), Purchasing and Supply Chain Management, South-Western College Publishing, Cincinnati, OH, pp. 334-48.
16. Narasimhan, R. (1983), "An analytical approach to supplier selection", Journal of Purchasing and Supply Management, pp. 27-32.
17. Player, S. and Keys, D. (1999), Activity-based Management: Arthur Andersen's Lessons from the ABM Battlefield, 2nd ed., Wiley, New York, NY, p. 172.
18. Pooler, H.V. and Pooler, D.J. (1997), Purchasing and Supply Management: Creating the Vision, Chapman & Hall, New York, NY, pp. 92-8.
19. Ptak, C.A. and Schragenheim, E. (2000), ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, St Lucie Press, Boca Raton, FL, pp. 109-20.
20. Riggs, D.A. and Robbins, S.L. (1998), The Executive's Guide to Supply Management Strategies, Building Supply Chain Thinking into all Business Processes, AMACOM, New York, NY, p. 83.
21. Russell, R.S. and Taylor, B.W. (2000), Operations Management, 3rd ed., Prentice-Hall, Upper Saddle River, NJ, p. 77.
22. Schorr, J.E. (1998), Purchasing in the 21st Century, A Guide to State-of-the-art Techniques and Strategies, 2nd ed., Wiley, New York, NY, pp. 175-6.
23. Stahl, M.J. and Grigsby, D.W. (1997), Strategic Management: Total Quality and Global Competition, Blackwell, Cambridge, MA, pp. 198-205.
24. Timmerman, E. (1986), "An approach to vendor performance evaluation", Journal of Purchasing and Supply Management, pp. 2-8.
25. Weele, A.J. (2000), Purchasing and Supply Chain Management: Analysis, Planning and Practice, 2nd ed., Business Press, London, pp. 8-10.
26. Wind, Y. and Robinson, P.J. (1968), "The determinants of vendor selection: the evaluation function approach", Journal of Purchasing and Supply Management, pp. 29-41.