Using ISO9000 to drive continual improvement in a SME

TQM Magazine

Volumn 16, Issue 5, 2004, Pages 325-330

  Mulhaney, Ann ^a   Sheehan, James ^a   Hughes, Jacqueline ^a  

^a LIVERPOOL JOHN MOORES UNIVERSITY   (United Kingdom)

Author keywords

Continuous improvement Organizations; Learning; Small to medium sized enterprises

Indexed keywords

COSTS; INDUSTRIAL MANAGEMENT; INFORMATION TECHNOLOGY; INVESTMENTS; LAWS AND LEGISLATION; MANAGERS; MATHEMATICAL MODELS; OPTIMIZATION; REENGINEERING; SOCIETIES AND INSTITUTIONS;

BUSINESS PROCESS REENGINEERING (BER); CONTINUOUS IMPROVEMENT; LEARNING; SMALL TO MEDIUM-SIZED ENTERPRISES (SME);

STANDARDS;

EID: 9444277155     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780410551250     Document Type: Article

References (12)

1. Argyris, C. (1990), Overcoming Organisational Defences: Facilitating Organisational Learning, Allyn and Bacon, Boston, MA.
2. Boulter, L., Bendell, T. and Stone, M. (2000), "SMEs surveyed", Quality World, pp. 32-4.
3. Champy, J. (1995), Re-engineering Management, Harper Collins, London.
4. Deming, W.E. (1986), Out of the Crisis, Cambridge University Press, Cambridge.
5. Gummesson, E. (1991), Qualitative Methods in Management Research, Sage, New York, NY.
6. Hopker, O. (1999), "An exploration of the usefulness of ISO 9001 and the CMM for guiding the development of the quality management infrastructure for information systems in SMEs", Proceedings of the 6th National and 3rd International Conference of Quality Management, Melbourne, Australia.
7. KTP (2003), available at: www.ktponline.org.uk
8. Marchewka, J. and Towell, E. (2000), "A comparison of structure and strategy in electronic commerce", Information Technology and People, Vol. 13 No. 2, pp. 137-49.
9. Mulhaney, A., Sheehan, J.F. and Hughes, J. (2002), "Unlocking learning potential - the key to SME survival", to be presented at the 2nd International Conference on Systems Thinking in Management University of Salford, England.
10. TCS (2002), available at: www.tcsonline.org.uk
11. Wilson, D.N. (1997), "Software quality assurance in Australia: an update", Software Quality Journal, Vol. 6.
12. Yin, R.K. (1994), Case Study Research: Design and Method, Sage, Beverley Hills, CA, USA.