I am not selling anything: 29 experiments in telephone introductions

International Journal of Public Opinion Research

Volumn 16, Issue 4, 2004, Pages 464-473

  De Leeuw, Edith D ^a,b,c   Hox, Joop J ^a  

^a UTRECHT UNIVERSITY   (Netherlands)

^b MethodikA   (Netherlands)

^c NONE   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 9344250080     PISSN: 09542892     EISSN: None     Source Type: Journal    
DOI: 10.1093/ijpor/edh040     Document Type: Review

References (31)

1. American Association for Public Opinion Research. (1998, June). Standard definitions: Final disposition of cases codes and outcome rates for RDD telephone surveys and inperson household surveys. Retrieved from http://www.aapor.org.
2. American Statistical Association, Section on Survey Research Methods. (1999). More about telephone surveys. ASA Series What is a survey? (also on www.amstat.org/sections/srms/).
3. Brennecke, S. (1998, April). Voorlichting over marktonderzoek blijft nodig [The necessity of correct information on market research]. Amsterdam: Memorandum 'Uw Mening Telt' [Memo Association Your Opinion Counts of the Netherlands Organisation for Market Research].
4. Campanelli, P., Sturgis, P., & Purdon, S. (1997). Can you hear me knocking: An investigation in the impact of interviewers on survey response rates. London: SCPR (SCPR recently changed into Nat Cen).
5. Dillman, D. A., Gallegos, J. G., & Frey, J. H. (1976). Reducing refusal rates for telephone interviews. Public Opinion Quarterly, 40, 66-78.
6. Dillman, D. A., Eltinge, J. L., Groves, R. M., & Little, R. J. A. (2002). Perspectives on nonresponse. In R. M. Groves, D. A. Dillman. J. L. Eltinge, & R. J. A. Little (Eds.), Survey nonresponse (pp.3-26). New York: Wiley.
7. Gonzenbach, W. J., & Jablonski, P. (1993). The non-solicitation statement: A methodological consideration for survey introductions. Proceedings of the 1993 AAPOR-conference. Retrieved January 22, 2004, from www.amstat.org (section on survey research methods).
8. Goold, S. (1997, May). 'Hello, I am calling from... ' Why respondents refuse to participate in telephone survey research. Paper presented at the Annual Conference of American Association for Public Opinion Research, Norfolk, Virginia.
9. Groves, R. M. (1992). Invited lecture on nonresponse for Statistics Netherlands. Voorburg, The Netherlands.
10. Groves, R. M., & Couper, M. P. (1998). Nonresponse in household interview surveys. New York: Wiley.
11. Groves, R. M., Biemer, P. P., Lyberg, L. E., Massey, J. T., Nicholls, W. L. II, & Waksberg, J. (Eds.). (1988). Telephone survey methodology. New York: Wiley.
12. Heberlein, T. A., & Baumgartner, R. M. (1978). Factors affecting response rates to mailed questionnaires: A quantitative analysis of the published literature. American Sociological Review, 43, 447-462.
13. Hox, J. (2002). Multilevel analysis: Techniques and applications. Mahwah, N.J.: Lawrence Erlbaum.
14. Hox, J., & Leeuw, E. D. de. (2002). The influence of interviewers' attitude and behaviour on household survey nonresponse: An international comparison. In R. M. Groves, D. A. Dillman, J. L. Eltinge, & R. J. A. Little (Eds.), Survey nonresponse (pp. 103-120). New York: Wiley.
15. Hox, J., Leeuw, E. de, Snijkers, G. (1998). Fighting nonresponse in telephone interviews; successful interviewer tactics. ZUMA-Nachrichten, Spezial 4, 173-185 (Special issue on Nonresponse in Survey Research, edited by A. Koch & R. Porst).
16. Jaccard, J., Turrisi, R., & Wan, C. K. (1990). Interaction effects in multiple regression. Newbury Park, CA: Sage
17. Leeuw, E. D. de. (1992). Data quality in mail, telephone, & face-to-face surveys. Amsterdam: TT-publikaties.
18. Leeuw, E. D. (1999). Preface: Special issue on survey nonresponse. Journal of Official Statistics, 15 (2), 127-128, also on www.jos.nu
19. Leeuw, E. D. de, & Heer, W. de. (2002). Trends in household survey nonresponse: A longitudinal and international Comparison. In R. M. Groves, D. A. Dillman. J. L. Eltinge, & R. J. A. Little (Eds.), Survey nonresponse (pp. 41-54). New York: Wiley.
20. Leeuw, E. D. de, & Zouwen, J. van der. (1988). Data quality in telephone and face-to-face surveys: A comparative meta-analysis. In R. M. Groves et al. (Eds.), Telephone survey methodology (pp. 283-299). New York: Wiley.
21. Lynn, P., Turner, R., & Smith, P. (1997). The effect of complexity and tone of an advance letter on response to an interview survey. Survey Methods Centre Newsletter, 17, 13-17.
22. Maynard, D. W., & Schaeffer, N. C. (1997). Keeping the gate: Declinations to the request to participate in a telephone survey interview. Sociological Methods & Research, 26(1), 34-79.
23. Nathan, G. (2001). Telesurvey methodologies for household surveys: A review and some thoughts for the future. Survey Methodology, 27(1), 7-31.
24. Pinkleton, B., Reagan, J., Aaronson, D., & Ramo, E. (1994). Does 'I am not selling anything' increase response rates in telephone surveys? Proceedings of the 1994 AAPOR conference. Retrieved January 22, 2004 from www.amstat.org (section on survey research methods).
25. Pondman, L. M. (1998). The influence of the interviewer on the refusal rate in telephone surveys. Deventer: Print Partners Ipskamp.
26. Robinson, J. (2003). Talking points for Do Not Call situation. Briefing memo CASRO. AAPORNET, 11 October 2003 (Mark Schulman).
27. Schulman, M. (2003). Federal do-not-call registry exempts surveys. AAPOR News, retrieved July 29, 2003, from www.aapor.org
28. Smith, T. W. (2002). Developing nonresponse standards. In R. M. Groves, D. A. Dillman. J. L. Eltinge, & R. J. A. Little (Eds.), Survey nonresponse (pp. 27-40). New York: Wiley.
29. Snijkers, G., Hox, J., de Leeuw, E. (1999). Interviewers' tactics for fighting survey non-response. Journal of Official Statistics, 15(2), 185-198 (also available at www.jos.nu).
30. Steenis, C. van. (1998, May). Bellen en gebeld worden: de feiten over telefoondruk [The facts about telephone pressure]. Amsterdam: Memorandum 'Uw Mening Telt'. [Memo Association Your Opinion Counts of the Netherlands Organisation for Market Research].
31. Tabachnick, B. G., & Fidell, L. S. (2001). Using multivariate statistics. Boston: Allyn & Bacon.