Improving the effectiveness of the engineering and planning functions of a major utility

Leadership and Management in Engineering

Volumn 3, Issue 1, 2003, Pages 24-29

  Culp, Gordon ^a   Smith, Anne ^a   Reents, Gary ^b  

^a Smith Culp Consulting   (United States)

^b Engineering Services Division   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER RELATIONS; CUSTOMER SURVEYS; ENGINEERING SERVICES; FOLLOW-UP STUDY;

BENCHMARKING; COSTS; CUSTOMER SATISFACTION; DRAINAGE; FEEDBACK CONTROL; FUNCTIONS; OPERATIONS RESEARCH; PROJECT MANAGEMENT; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING; SURVEYS; WASTEWATER;

WASTE MANAGEMENT;

EID: 9144273998     PISSN: 15326748     EISSN: None     Source Type: Journal    
DOI: 10.1061/(ASCE)1532-6748(2003)3:1(24)     Document Type: Review

References (0)