Total quality management, institutional isomorphism and performance: The case of financial services

Service Industries Journal

Volumn 24, Issue 5, 2004, Pages 103-119

  Llorens Montes F J ^a   Verdu Jover A J ^a  

^a MIGUEL HERNÁNDEZ UNIVERSITY   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

FINANCIAL SERVICES; PERFORMANCE ASSESSMENT; SERVICE SECTOR;

EASTERN HEMISPHERE; EURASIA; EUROPE; SOUTHERN EUROPE; SPAIN; WORLD;

EID: 8744238421     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/0264206042000276865     Document Type: Article

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