Extraction of Customers’ Potential Requirements Using Service Scenario Planning

Lecture Notes in Production Engineering

Volumn Part F1129, Issue , 2013, Pages 63-74

  Ota, Kosuke ^a   Kurita, Yusuke ^a   Akasaka, Fumiya ^a   Kimita, Koji ^b   Shimomura, Yoshiki ^a  

^a TOKYO METROPOLITAN UNIVERSITY   (Japan)

^b TOKYO UNIVERSITY OF SCIENCE   (Japan)

Author keywords

Customer Requirements; Environmental Factors; Scenario Planning; Service Engineering

Indexed keywords

BUSINESS STRATEGY; CUSTOMER REQUIREMENTS; ENVIRONMENTAL FACTORS; MACROECONOMIC FLUCTUATIONS; PLANNING METHODOLOGY; REQUIREMENT ANALYSIS; SCENARIO PLANNING; SERVICE STRATEGY; SERVICES ENGINEERING; SOCIAL CHANGES;

SALES;

EID: 85165998140     PISSN: 21940525     EISSN: 21940533     Source Type: Book Series    
DOI: 10.1007/978-3-642-30820-8_6     Document Type: Chapter

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