The Influence of Organizational Factors on Information Systems Success in E-Government Agencies in Malaysia

Electronic Journal of Information Systems in Developing Countries

Volumn 29, Issue 1, 2007, Pages 1-17

  Hussein, Ramlah ^a   Karim, Nor Shahriza Abdul ^a   Mohamed, Norshidah ^a   Ahlan, Abdul Rahman ^a  

^a INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA   (Malaysia)

Author keywords

e government; electronic government; information system success factors; IS success; organizational factors

Indexed keywords

EID: 85164463448     PISSN: None     EISSN: 16814835     Source Type: Journal    
DOI: 10.1002/j.1681-4835.2007.tb00195.x     Document Type: Article

References (46)

1. Abdullah, H. S., Mohamed Ali, A. J., Bakar, A. N. and Kaliannan, M. (2005) E-government: Inside the Public Agencies in Malaysia. Paper Presented at the Ninth International Conference on Global Business and Economic Development, Seoul, Korea.
2. th European Conference on IT Evaluation (ECITE), Turku, Finland.
3. Aldag, R.J. and Stearns, T.M. (1991) Management, South-Western, OH.
4. Ang, C.L., Davies, M.A. and Finlay, P.N. (2001) An Empirical Model of IT Usage in the Malaysian Public Sector, Journal of Strategic Information Systems, 10, 2, 159–174.
5. Beath, C.M. (1991) Supporting the Information Technology Champions, MIS Quarterly, 15, 3, 355–372.
6. Boynton, A.C., Zmud, R.W. and Jacobs, G.C. (1994) The Influence of IT Management Practice on IT Use in Large Organizations, MIS Quarterly, 18, 3, 299–318.
7. Brown, R.M. and Bostrom, R.P. (1994) Organization Designs for the Management of End-User Computing: Reexamining the Contingencies, Journal of Management Information Systems, 10, 4, 183–211.
8. Davis, F.D. (1989) Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, MIS Quarterly, 13, 3, 319–340.
9. DeLone, W.H. and McLean, E.R. (1992) Information Systems Success: The Quest for the Dependent Variable, Information Systems Research, 3, 1, 60–90.
10. DeLone, W.H. and McLean, E.R. (2003) The DeLone and McLean Model of Information Systems Success: A Ten-Year Update, Journal of Management Information Systems, 19, 4, 9–30.
11. Doll, W.J. and Tokzadeh, G. (1988a) The Measurement of End-User Computing Satisfaction, MIS Quarterly, 12, 2, 258–274.
12. Ein-Dor, P. and Segev, E. (1978) Organizational Context and Success of Management Information Systems, Management Science, 24, 10, 1064–1077.
13. Grover, V. (1993) An Empirically Derived Model for the Adoption of Customer-Based Inter-Organizational Systems, Decision Sciences, 24, 3, 603–639.
14. Hage, J. and Aiken, M. (1969) Routine Technology, Social Structure, and Organization Goals, Administrative Science Quarterly, 14, 1, 366–376.
15. Hamilton, S. and Chervany, N.L. (1981) Evaluating Information System Effectiveness – Part I: Comparing Evaluation Approaches, MIS Quarterly, 5, 3, 55–69.
16. Hussein, R., Selamat, M.H., Mamat, A. and Abdul Karim, N. (2003) The Empirical Investigation on IS Success in the Malaysian Electronic Government Agencies, in: Abd Rahman, M.Z. and Abu Bakar, A.B. et al., (Eds.) Building a Knowledge Society: Value Creation Through People, Knowledge and ICT, Research Centre and Kulliyah of ICT, International Islamic University Malaysia, 278–294, Kuala Lumpur, NCICT 03, Oct 21–22.
17. Igbaria, M. and S. A. Nachman. (1990) Correlates of User Satisfaction With End User Computing: An Exploratory Study, Information and Management, 19, 2, 73–82.
18. Igbaria, M., Baroudi, J. and Parasuraman, S. (1996) A Motivational Model of Microcomputer Usage, Journal of Management Information Systems, 13, 1, 127–143.
19. Igbaria, M., Zinatelli, N., Cragg, P. and Cavaye, A. (1997) Personal Computing Acceptance Factors on Small Firms, MIS Quarterly, 21, 3, 279–302.
20. Jarvenpa, S. and Ives, B. (1991) Executive Involvement and Participation in the Management of Information Technology, MIS Quarterly, 15, 2, 205–227.
21. King, W.R. and Sabherwal, R. (1992) The Factors Affecting Strategic Information Systems Applications: An Empirical Assessment, Information & Management, 23, 4, 217–235.
22. King, W.R. and Teo, T.H. (1996) Key Dimensions of Facilitators and Inhibitors for the Strategic Use of Information Technology, Journal of Management Information Systems, 12, 4, 35–53.
23. Krejcie R.V. and Morgan, D.M. (1970) Determining Sample Size for Research Activities, Educational & Psychological Measurement, 30, 3, 607–610.
24. Lu, H.P. and Wang, J.Y. (1997) The Relationship between Management Styles, User Participation, and System Success over MIS growth stages, Information & Management, 32, 3, 203–213.
25. Miller, J. and Doyle, B.A. (1987) Measuring Effectiveness of Computer based Information Systems in the Financial Service Sector, MIS Quarterly, 11, 1, 107–124.
26. Mohamed, N. (2006) An Empirical Investigation of the Relationship between Enablers of Change and Information Systems Success for Malaysia's e-Government Systems. Unpublished doctoral dissertation. International Islamic University Malaysia. Kuala Lumpur.
27. Mohamed, N., Hussin, H. and Hussein, R. (2006a) Evaluating Malaysia's Flagship Applications Using the DeLone and McLean Up-stream Model of E-commerce Success, Proceedings of the International Conference on E-commerce (ICOEC), Penang, Malaysia.
28. Mohamed, N., Hussin, H. and Hussein, R. (2006b) Enabling Change Factors and IT Success in the Malaysian E-government Implementation, Proceedings of the 10th Pacific-Asia Conference in Information Systems (PACIS), Kuala Lumpur, Malaysia.
29. Mohamed, R.M. (1998) IT in Malaysia. Unpublished country paper for presentation by the Director General of the Public Services Department Malaysia at ASEAN Conference on Civil Service Matters (ACCSM). Singapore.
30. Mohammad, S. (2003) Toward a Knowledge Society: Case Studies of ICT Adoption in the Malaysian Public Sector, in: Abd Rahman, M. Z., Abu Bakar, A.B. et al., (Eds.) Building a Knowledge Society: Value Creation Through People, Knowledge and ICT, 61–67, International Islamic University Malaysia, Kuala Lumpur.
31. Mohd-Yusof, M. (1999) A Multiple Perspective Approach to Diagnosing Computer-Based Information Systems Implementation, Asia-Pacific Journal of Management Sciences, 5, 17–35.
32. Mohd-Yusof, M. (2005) Information Systems and Executives’ Role: The Pre-Electronic Government Era Experience, Utusan Publications and Distributors Sdn. Bhd. Kuala Lumpur.
33. Rai, A., Lang, S.S. and Welker, R.B. (2002) Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis, Information Systems Research, 13, 1, 50–69.
34. 32 ed., Prentice-Hall, Inc.
35. Saunders, C.S. and Jones, J.W. (1992) Measuring Performance of the Information Systems Function, Journal of Management Information Systems, 8, 4, 63–73.
36. Seddon, P.B. (1997) A Respecification and Extension of the DeLone and McLean Model of IS Success, Information Systems Research, 8, 3, 240–253.
37. Seddon, P.B. and Kiew, M.Y. (1994) A Partial Test and Development of the DeLone and McLean model of IS Success, Proceedings of the International Conference on Information Systems, 99–110, Vancouver, BC, Canada (ICIS 94).
38. Seddon, P. and Yip, S.K. (1992) An Empirical Evaluation of User Information Satisfaction (UIS) Measures for Use with General Ledger Account Software, Journal Of Information Systems, 6, 1, 75–92.
39. Swain, J.W., White, J.D. and Hubbert, E.D. (1995), Issues in Public Management Information Systems, American Review of Public Administration, 25, 3, 279–296.
40. Tait, P. and Vessey, I. (1988), The Effect of User Involvement on Systems Success: A Contingency Approach, MIS Quarterly, 12, 1, 91–108
41. Tallon, P.P., Kraemer, K.L. and Gurbaxani, V. (2000) Executives’ Perceptions of the Business Value of Information Technology: A Process-Oriented Approach, Journal of Management Information Systems, 16, 4, 145–173.
42. Vanlommel, E. and De Brabander, B. (1975) The Organization of Electronic Data Processing (EDP) Activities and Computer Use, The Journal of Business, 48, 3, 391–410.
43. Watson, R.T., Kelly, G.G., Galliers, R.D. and Brancheau, J.C. (1997) Key Issues in Information Systems Management: An International Perspective, Journal of Management Information System, 13, 4, 91–115.
44. Wixom, B. and Watson, H. (2001) An Empirical Investigation Of the Factors Affecting Data Warehousing Success, MIS Quarterly, 25, 1, 17–32.
45. Zain, N. (1994) Strategic Use of Information Technology: An Empirical Investigation of Large Companies in the UK, Proceedings of the Third Annual Business Congress, International Management Development Association and University Sains Malaysia, Penang, Malaysia.
46. Zikmund, W. (2003) Business Research Methods (7th ed.), Ohio: Thomson Learning.