Remote Usability Evaluation: Can Users Report Their Own Critical Incidents?

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 1998, Pages 253-254

  Castillo, José C ^a   Hartson, H Rex ^b   Hix, Deborah ^b  

^a U S WEST Inc   (United States)

^b State University   (United States)

Author keywords

critical incidents; remote evaluation; Remote usability evaluation; usability data; usability evaluation; user initiated

Indexed keywords

HUMAN ENGINEERING;

CRITICAL INCIDENTS; REMOTE EVALUATION; REMOTE USABILITY EVALUATIONS; USABILITY DATA; USABILITY EVALUATION; USER-INITIATED;

USABILITY ENGINEERING;

EID: 85142346770     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/286498.286736     Document Type: Conference Paper

References (4)

1. Castillo, J.C. (1997). The User-Reported Critical Incident Methodfor Remote Usability Evaluation. MS Thesis, Department of Computer Science, Virginia Tech, Blacksburg, VA 24061 USA.
2. Castillo, J.C. & Hartson, H.R. (1997). Remote Usability Evaluation Home Page. Internet WWW page at: (Last updated: 12/01/97; last accessed: 12/31/97.).
3. Hartson, H.R., Castillo, J.C., Kelso, J., Kamler, J., & Neale, W.C. (1996). Remote Evaluation: The Network as an Extension of the Usability Laboratory. Proceedings of CHI '96 Conference on Human Factors in Computing Systems. New York: ACM, 228-235.
4. th Annual Meeting of the Human Factors Society, 1080-1084.