Working in the hospitality industry

In Search of Hospitality: Theoretical perspectives and debates

Volumn , Issue , 2013, Pages 255-275

  Guerrier, Yvonne ^a   Adib, Arnel ^a  

^a LONDON SOUTH BANK UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85139642119     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315042817-16     Document Type: Chapter

References (23)

1. British Hospitality Association (1998) British Hospitality: Trends and Statistics 1998 London, BHA.
2. Du Gay, P. and Salaman, G. (1992) The cult(ure) of the customer. Journal of Management Studies, 29, No. 5, 615-33.
3. Gabriel, Y. (1988) Working Lives in Catering. London, Routledge and Kegan Paul.
4. Giuffre, P. and Williams, C. (1994) Boundary Lines: Labeling Sexual Harassment in Restaurants. Gender and Society, 8, No. 3, 374-401.
5. Goffman, E. (1959) The Presentation of Self in Everyday Life. London, Penguin.
6. Hearn, J. and Parkin, W. (1987) ‘Sex’ at ‘Work’: the power and paradox of organisation sexuality. Brighton, Wheatsheaf.
7. Hochschild, A. (1983) The Managed Heart. Berkeley, University of California Press.
8. Hubrecht, J. and Teare, R. (1993) A strategy for partnership in total quality service. International Journal of Contemporary Hospitality Management, 5, No. 3, i-v.
9. Lashley, C. (1997) Empowering Service Excellence: Beyond the Quick Fix. London, Cassell.
10. Leidner, R. (1993) Fast Food Fast Talk: Service Work and the Routinization of Everyday Life. Berkeley, University of California Press.
11. Lucas, R. (1995) Managing Employee Relations in the Hotel and Catering Industry. London, Cassell.
12. Mars, G. and Nicod, M. (1984) The World of Waiters. London, Allen and Unwin.
13. Novarra, V. (1980) Men’s Work, Women’s Work. London, Marion Beyars.
14. Orwell, G. (1933) Down and Out in Paris and London. London, Penguin.
15. Picot, D. (1993) Hotel Reservations. London, Robson Books.
16. Salaman (1973) Men and Work in Britain. Blackwells.
17. Saunders, K. (1981) Social Stigma of Occupations: the Lower Grade Worker in Service Occupations. Farnborough, Gower.
18. Shamir, B. (1980) Between Service and Servility: Role Conflict in Subordinate Service Roles. Human Relations, 33, No. 10, 741-56.
19. Stearns, C. and Stearns, P. (1980) Anger. Chicago, University of Chicago Press.
20. Taylor, G. (1996) Put on a happy face. In: Tourism and Culture: Towards the 21st Century (M. Robinson, N. Evans and P. Callaghan, eds). Conference Proceedings, University of Northumbria.
21. Telfer, E. (1996) Food for Thought: Philosophy and Food. London, Routledge.
22. Urry, J. (1990) The Tourist Gaze. London, Sage.
23. Whyte, W. (1946) Human Relations in the Restaurant Industry. New York, McGraw Hill.