UNDERSTANDING THE BALANCED EFFECTS OF BELIEF AND FEELING ON INFORMATION SYSTEMS CONTINUANCE

Proceedings of the International Conference on Information Systems, ICIS 2004

Volumn , Issue , 2004, Pages 297-310

  Kim, Hee Woong ^a   Chan, Hock Chuan ^a   Chan, Yee Pia ^a   Gupta, Sumeet ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

attitude; belief; feeling; IS continuance

Indexed keywords

INFORMATION SYSTEMS; SOCIAL PSYCHOLOGY;

ATTITUDE; BELIEF; COGNITIVE FACTORS; FEELING; INFORMATION SYSTEM CONTINUANCES; INFORMATION TECHNOLOGY ADOPTION; INFORMATION TECHNOLOGY CONTINUANCES; IS CONTINUANCE; TECHNOLOGY ADOPTION; TECHNOLOGY CONTINUANCES;

INFORMATION USE;

EID: 85138718972     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (58)

1. Ajzen, I. “The Theory of Planned Behavior,” Organizational Behavior and Human Decision Processes (50:2), 1991, pp. 179-211.
2. Ajzen, I. “Nature and operation of attitudes,” Annual Review on Psychology (52), 2001, pp. 27-58.
3. Allen, C. T., Machleit, K. A., and Kleine, S. S. “A Comparison of Attitudes and Emotions as Predictors of Behavior at Diverse Levels of Behavioral Experience,” Journal of Consumer Research (18:4), March 1992, pp. 493-504.
4. Allen, C. T., and Madden, T. J. “A Closer Look at Classical Conditioning,” Journal of Consumer Research (12:3), December 1985, pp. 301-315.
5. Anderson, J. C., and Gerbing, D. W. “An Updated Paradigm for Scale Development Incorporating Unidimensionality and its Assessment,” Journal of Marketing Research (25:2), May 1988, pp. 186-192
6. Bagozzi, R. P. “A Field Investigation of Causal Relations Among Cognitions, Affect, Intentions, and Behavior,” Journal of Marketing Research (19:4), November 1982, pp. 562-584.
7. Bagozzi, R. P. “The Self-Regulation of Attitudes, Intentions, and Behavior,” Social Psychology Quarterly (55:2), 1992, pp. 178-204.
8. Bagozzi, R. P., Gopinath, M., and Nyer, P. “The Role of Emotions in Marketing,” Journal of the Academy of Marketing Science (27:2), 1999, pp. 184-206.
9. Bandura, A. “Self-Efficacy Mechanism in Human Agency,” American Psychologist (37:2), 1982, pp. 122-147.
10. Batra, R., and Ahtola, O. T. “Measuring the Hedonic and Utilitarian Sources of Consumer Attitudes,” Marketing Letters (2:2), 1990, pp 159-170.
11. Batra, R., and Ray, M. L. “Affective Responses Mediating Acceptance of Advertising,” Journal of Consumer Research (13:2), 1986, pp. 234-249.
12. Bhattacherjee, A. “Understanding Information Systems Continuance: An Expectation-Confirmation Model,” MIS Quarterly (25:3), 2001, pp. 351-370.
13. Bower, G. H. “Mood and Memory,” American Psychologist (36:2), 1981, pp. 129-148.
14. Cohen, J. B., and Areni, C. S. “Affect and Consumer Behavior,” Handbook of Consumer Behavior, T. S. Robertson and H. H. Kassarjian (Eds.), Prentice Hall, Englewood Cliffs, NJ, 1991, pp. 188-240.
15. Cooper, R. B., and Zmud, R. W. “Information Technology Implementation Research: A Technological Diffusion Approach,” Management Science (36:2), 1990, pp 123-139.
16. Cowie, R., Douglas-Cowie, E., Tsapatsoulis, N., Votsis, G., Kollias, S., Fellenz, W., and Taylor, J. G. “Emotion Recognition in Human-Computer Interaction,” Signal Processing Magazine (18:1), 2001, pp. 32-80.
17. Davis, F. D. “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology,” MIS Quarterly (13:3), September 1989, pp. 319-340.
18. Davis, F. D., Bagozzi, R. P., and Warshaw, P. R. “User Acceptance of Computer Technology: A Comparison of Two Theoretical Models,” Management Science (35:8), 1989, pp. 982-1002.
19. Deci, E. L. “Effects of Externally Mediated Rewards on Intrinsic Motivation,” Journal of Personality and Social Psychology (18:1), 1971, pp. 105-115
20. Derbaix, C., and Pham, M. T. “Affective Reactions to Consumption Situations: A Pilot Investigation,” Journal of Economic Psychology (12:2), 1991, pp. 325-355.
21. Donovan, R. J, and Rossiter, J. R. “Store Atmosphere: An Environmental Psychology Approach,” Journal of Retailing (58:1), 1982, pp. 34-57.
22. Fishbein, M., and Ajzen, I. Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA, 1975.
23. Gefen, D., Straub, D. W., and Boudreau, M. “Structural Equation Modeling Techniques and Regression: Guidelines for Research Practice,” Communications of AIS (4:7), 2000.
24. th ed.), Prentice Hall, Upper Saddle River, NJ, 1998.
25. Hirschman, E. C., and Holbrook, M. B. “Hedonic Consumption: Emerging Concepts, Methods and Propositions,” Journal of Marketing (46:3), Summer 1982, pp. 92-101
26. Holbrook, M. B., and Batra, R. “Assessing the Role of Emotions as Mediators of Consumer Responses to Advertising,” Journal of Consumer Research (14:3), December 1987, pp. 404-420.
27. Holbrook, M. B., and Hirschman, E. C. “The Experiential Aspects of Consumption: Consumer Fantasies, Feelings and Fun,” Journal of Consumer Research (9:2), 1982, pp. 132-140.
28. Izard, C. E. Human Emotions, Plenum Press, New York, 1977.
29. Kahneman, D., and Tversky, A. “Prospect Theory: An Analysis and Decision Under Risk,” Econometrica (47:2), March 1979, pp. 263-292.
30. Karahanna, E, Straub, D. W., and Chervany, N. L. “Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs,” MIS Quarterly (23:2), 1999, pp. 183-213.
31. Kempf, D. S. “Attitude Formation from Product Trial: Distinct Roles of Cognition and Affect for Hedonic and Functional Products,” Psychology & Marketing (16:1), 1999, pp. 35-50.
32. Klein, J., Moon, Y., and Picard, R. W. “This Computer Responds to User Frustration: Theory, Design, and Results,” Interacting with Computers (14:2), 2002, pp. 119-140
33. Kostov, V., and Fukuda, S. “Development of Man-Machine Interfaces Based on User Preferences,” in Proceedings of the 2001 IEEE International Conference on Control Applications, Mexico City, September 2001, pp. 1124-1128.
34. Lazarus, R. S. Emotion and Adaptation, Oxford University Press, New York, 1991.
35. th International Conference on Information Systems, S. March, A. Massey, and J. I. DeGross (Eds.), Seattle, WA, 2003, pp. 720-731.
36. Mano, H., and Oliver, R. L. “Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction,” Journal of Consumer Research (20:3), December 1993, pp. 451-466.
37. Mischel, W., and Shoda, Y. “A Cognitive-Affective System Theory of Personality: Reconceptualizing Situations, Dispositions, Dynamics, and Invariance in Personality Structure,” in Motivational Science: Social and Personality Perspectives, E. T. Higgins and A. W. Kruglanski (Eds.), Psychology Press, Philadelphia, PA, 2000, pp. 150-176.
38. Nyer, P. U. “A Study of the Relationships between Cognitive Appraisals and Consumption Emotions,” Journal of the Academy of Marketing Science (25:4), 1997, pp. 296-304.
39. Oliver, R. L. “A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions,” Journal of Marketing Research (17:4), November 1980, pp. 460-469.
40. Oliver, R. L. Satisfaction: A Behavioral Perspective on the Consumer, McGraw-Hill, New York, 1997.
41. Parthasarathy, M., and Bhattacherjee, A. “Understanding Post-Adoption Behavior in the context of Online Service,” Information Systems Research (9:4), 1998, pp. 362-379.
42. Petty, R. E., and Cacioppo, J. T. Attitude and Persuasion: Classic and Contemporary Approaches, Wm. C. Brown Company, Dubuque, IA, 1985.
43. Picard, R. W., and Klein, J. “Computers that Recognize and Respond to User Emotion: Theoretical and Practical Implications,” Interacting with Computers (14:2), 2002, pp. 141-169.
44. Pieters, R. G. M., and van Raaij, W. F. “Functions and Management of Affect: Applications to Economic Behavior,” Journal of Economic Psychology (9:2), 1988, pp. 251-282.
45. Richins, M. L. “Measuring Emotions in the Consumption Experience,” Journal of Consumer Research (24:2), September 1997, pp. 127-146.
46. th ed.), Free Press, New York, 1995.
47. Romer, P. M. “Thinking and Feeling,” The American Economic Review (90:2), 2000, pp. 439-443.
48. Russell, J. A. “A Circumplex Model of Affect,” Journal of Personality and Social Psychology (39:6), June 1980, pp. 1161-1178.
49. Sanbonmatsu, D. M., and Kardes, F. R. “The Effect of Psychological Arousal on Information Processing and Persuasion,” Journal of Consumer Research (15:3), 1988, pp. 379-385.
50. Schwarz, N., and Clore, G. L. “How Do I Feel About it? Informative Functions of Affective States,” in Affect, Cognition, and Social Behavior, K. Fiedler and J. Forgas (Eds.), Hofgrefe International, Toronto, 1988, pp. 44-62.
51. Smith, C. A., and Lazarus, R. S. “Emotion and Adaptation,” in Handbook of Personality: Theory and Research, L. A. Pervin (Ed.), Guilford, New York, 1990, pp. 609-637.
52. Spangenberg, E. R., Voss, K. E., and Crowley, A. F. “Measuring the Hedonic and Utilitarian Dimensions of Attitudes: A Generally Applicable Scale,” Advances in Consumer Research (24:1), 1997, pp. 235-241.
53. Thaler, R. “Mental Accounting and Consumer Choice,” Marketing Science (4:3), Summer 1985, pp. 199-214.
54. Triandis, H. C. Attitude and Attitude Change, John Wiley, New York, 1971.
55. Van der Heijden, H. “On the Cognitive-Affective Structure of Attitudes toward Information Systems,” in Proceedings of the Twenty-Third International Conference on Information Systems, L. Applegate, R. Galliers, and J. I. DeGross (Eds.), Barcelona, Spain, 2002, pp. 803-806.
56. Venkatesh, V., Morris, M., Davis, G. B., and Davis, F. D. “User Acceptance of Information Technology: Toward a Unified View,” MIS Quarterly (27:3), 2003, pp. 425-478.
57. Zajonc, R. B. “Feeling and Thinking: Preferences Need No Inferences,” American Psychologist (35:2), 1980, pp. 151-175.
58. Zaltman, G., Duncan, R, and Holbek, J. Innovations and Organizations, John Wiley, New York, 1973. Bhattacherjee 2001