KNOWLEDGE MANAGEMENT AT ERNST & YOUNG UK: GETTING VALUE THROUGH KNOWLEDGE FLOWS1

Proceedings of the 21st International Conference on Information Systems, ICIS 2000

Volumn , Issue , 2000, Pages 807-822

  Ezingeard, Jean Noël ^a   Leigh, Simon ^b   Chandler Wilde, Rebecca ^a  

^a UNIVERSITY OF READING   (United Kingdom)

^b Center for Business Knowledge Ernst Young UK   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION USE; KNOWLEDGE BASED SYSTEMS;

BUSINESS PROCESS; CASE-STUDIES; ELECTRONIC RESOURCES; KEY PROCESS; KNOWLEDGE MANAGEMENT SYSTEM; KNOWLEDGE-FLOW; MANAGEMENT EFFORTS; PROFESSIONAL SERVICES FIRMS;

KNOWLEDGE MANAGEMENT;

EID: 85138690857     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (14)

1. Davenport, T. H., DeLong, D. W., and Beers, M. C. “Successful Knowledge Management Projects,” Sloan Management Review Winter 1998, pp. 43-57.
2. nd ed.), Upper Saddle River, NJ: Prentice Hall International, 1995.
3. Fahey, L., and Prusak, L. “The Eleven Deadliest Sins of Knowledge Management,” California Management Review (40:3), 1998, pp. 265-276.
4. Graff, S., and Gabarro, J. J. “The Transformation of Ernst & Young UK,” Harvard Business School Case Study No. 9-498-049, 1996.
5. Hansen, M. T., Nohria, N., and Thierney, T. “What's Your Strategy for Managing Knowledge,” Harvard Business Review, March-April 1999, pp. 106-116.
6. Ives, B., and Learmonth, G. P. “The Information System as a Competitive Weapon,” Communications of the ACM (27:12), 1984, pp. 1193-1201.
7. Laudon, K. C., and Laudon, J. P. Information Systems: A Problem Solving Approach (4th ed.), Orlando, FL: Dryden, 1998.
8. Leidner, D. E. “Information Technology and Organizational Culture,” in Strategic Information Management, R. D. Galliers, D. E. Leidner, and B. S. H. Baker (eds.), London: Butterworth Heinemann, 1999, pp. 523-550..
9. McDermott, R. “Why Information Technology Inspired but Cannot Deliver Knowledge Management,” Sloan Management Review (41:4), 1999, pp. 103-117.
10. Nachum, L. “Measurement of Productivity of Professional Services: An Illustration on Swedish Management Consulting Firms,” International Journal of Operations and Production Management (19:9), 1999, pp. 922-949.
11. Nonaka, I. “A Dynamic Theory of Organizational Knowledge Creation,” Organization Science (5:1), 1994, pp. 14-37.
12. Ruggles, R. “The State of the Notion: Knowledge Management in Practice,” California Management Review (40:3), 1998, pp. 80-89.
13. Sarvary, M. “Knowledge Management and Competition in the Consulting Industry,” California Management Review (41:2), 1999, pp. 95-107.
14. Zack, M. H. “Developing a Knowledge Strategy,” California Management Review (41:3), 1999, pp. 125-145.