메뉴 건너뛰기




Volumn , Issue , 2017, Pages 91-106

Quality management and the management of quality in European Public Administrations

Author keywords

[No Author keywords available]

Indexed keywords


EID: 85121091408     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (5)

References (49)
  • 1
    • 85121089769 scopus 로고    scopus 로고
    • Quality Management in the Public Sector through the Common Assessment Framework
    • Caddy, J. and Vintar, M. (eds.), Bratislava: NISPAcee
    • Bauer, H. (2002), 'Quality Management in the Public Sector through the Common Assessment Framework', in: Caddy, J. and Vintar, M. (eds.), Building Better Quality Administration for the Public: Case Studies from Central and Eastern Europe. Bratislava: NISPAcee, pp. 62-70.
    • (2002) Building Better Quality Administration for the Public: Case Studies from Central and Eastern Europe , pp. 62-70
    • Bauer, H.1
  • 2
    • 0035052823 scopus 로고    scopus 로고
    • Would you Like to Shrink the Welfare State? A Survey of European Citizens
    • (April)
    • Boeri, T.; Börsch-Supan, A. and Tabellini, G. (2001), 'Would you Like to Shrink the Welfare State? A Survey of European Citizens', Economic Policy (April), pp. 8-50.
    • (2001) Economic Policy , pp. 8-50
    • Boeri, T.1    Börsch-Supan, A.2    Tabellini, G.3
  • 3
    • 84907670330 scopus 로고    scopus 로고
    • Cambridge, MA: Harvard University Press
    • Bok, D. (2001), The Trouble With Government. Cambridge, MA: Harvard University Press.
    • (2001) The Trouble With Government
    • Bok, D.1
  • 4
    • 85121095366 scopus 로고
    • Beleid en Productiviteit
    • Alphen a/d Rijn: Samsom H.D. Tjeenk Willink
    • Bouckaert, G. (1992), 'Beleid en Productiviteit', in: Beleidsvoering Overheid. Alphen a/d Rijn: Samsom H.D. Tjeenk Willink.
    • (1992) Beleidsvoering Overheid
    • Bouckaert, G.1
  • 5
    • 0142003329 scopus 로고    scopus 로고
    • Sustainable Development of Networks in a Governance Context
    • Theron, F.; Van Rooyen, A. and Uys, F. (eds.), Stellenbosch: University of Stellenbosch Press
    • Bouckaert, G. (1998), 'Sustainable Development of Networks in a Governance Context', in: Theron, F.; Van Rooyen, A. and Uys, F. (eds.), Spanning the Global Divide: Networking for Sustainable Delivery. School of Public Management. Stellenbosch: University of Stellenbosch Press, pp. 40-56.
    • (1998) Spanning the Global Divide: Networking for Sustainable Delivery. School of Public Management , pp. 40-56
    • Bouckaert, G.1
  • 6
    • 85030721316 scopus 로고    scopus 로고
    • Techniques de modernisation et modernisation des techniques: Evaluer la modernisation de la gestion publique
    • Rouban, L. (ed.), Paris: L'Harmattan
    • Bouckaert, G. (2000a), 'Techniques de modernisation et modernisation des techniques: Evaluer la modernisation de la gestion publique', in: Rouban, L. (ed.), Le Service Public en Devenir. Paris: L'Harmattan, pp. 107-128.
    • (2000) Le Service Public en Devenir , pp. 107-128
    • Bouckaert, G.1
  • 7
    • 85121091440 scopus 로고    scopus 로고
    • Trajectories of Modernisation and Reform in Financial Management in the Public Sector
    • Theron. F., Van Rooyen. A. and Van Baaien, J. (eds.), Stellenbosch: University of Stellenbosch
    • Bouckaert, G. (2000b), 'Trajectories of Modernisation and Reform in Financial Management in the Public Sector', in: Theron. F., Van Rooyen. A. and Van Baaien, J. (eds.), Good Governance for People: Policy and Management. Stellenbosch: University of Stellenbosch, pp. 123-136.
    • (2000) Good Governance for People: Policy and Management , pp. 123-136
    • Bouckaert, G.1
  • 8
    • 0040968638 scopus 로고    scopus 로고
    • Pride and Performance in Public Service: Some Patterns of Analysis
    • Bouckaert, G. (2001), 'Pride and Performance in Public Service: Some Patterns of Analysis', International Review of Administrative Sciences, Vol. 67, No. 1, pp. 9-20.
    • (2001) International Review of Administrative Sciences , vol.67 , Issue.1 , pp. 9-20
    • Bouckaert, G.1
  • 9
    • 84859027149 scopus 로고    scopus 로고
    • Administrative Convergence in the EU: Some Conclusions for CEECs
    • van den Berg, F.; Jenei, G. and Leloup, T. L. (eds.), Amsterdam et al.: IOS Press
    • Bouckaert, G. (2002), 'Administrative Convergence in the EU: Some Conclusions for CEECs', in: van den Berg, F.; Jenei, G. and Leloup, T. L. (eds.), East-West Cooperation in Public Sector Reform. Cases and Results in Central and Eastern Europe, Amsterdam et al.: IOS Press, pp. 59-68.
    • (2002) East-West Cooperation in Public Sector Reform. Cases and Results in Central and Eastern Europe , pp. 59-68
    • Bouckaert, G.1
  • 13
    • 0040919233 scopus 로고
    • Remodeling Quality and Quantity in a Management Context
    • Halachmi, A. and Bouckaert, G. (eds), Amsterdam et al.: IOS Press
    • Bouckaert, G. (1995b), 'Remodeling Quality and Quantity in a Management Context', in: Halachmi, A. and Bouckaert, G. (eds), Public Productivity through Quality and Strategic Management, Amsterdam et al.: IOS Press.
    • (1995) Public Productivity through Quality and Strategic Management
    • Bouckaert, G.1
  • 14
    • 85121092099 scopus 로고    scopus 로고
    • London: Cabinet Office
    • Cabinet Office (2001), The People's Panel, London: Cabinet Office.
    • (2001) The People's Panel
  • 16
    • 84944687215 scopus 로고    scopus 로고
    • Common Assessment Framework: The State of Affaires
    • 2002/1
    • Engel, C. (2002), 'Common Assessment Framework: The State of Affaires', in: Eipascoop, 2002/1, pp. 35-39.
    • (2002) Eipascoop , pp. 35-39
    • Engel, C.1
  • 21
    • 0042652756 scopus 로고
    • Solidarity and Hierarchy: Institutional Arrangements for the Coordination of Actions
    • Kauffman F-X.; Majone G. and V. Ostrom (eds.), Berlin: Walter De Gruyter
    • Hegner F. (1986), 'Solidarity and Hierarchy: Institutional Arrangements for the Coordination of Actions,' in: Kauffman F-X.; Majone G. and V. Ostrom (eds.), Guidance, Control and Evaluation. Berlin: Walter De Gruyter.
    • (1986) Guidance, Control and Evaluation
    • Hegner, F.1
  • 22
    • 85121090861 scopus 로고    scopus 로고
    • Discussion Paper 97/3. Canberra: The Australian National University
    • Helu 'I Futa (1997), 'Tradition and Governance'. Discussion Paper 97/3. Canberra: The Australian National University.
    • (1997) Tradition and Governance
    • Futa, H.I.1
  • 24
    • 0026494564 scopus 로고
    • The Balanced Scorecard, Measures that Drive Performance
    • January-February 1992
    • Kaplan, R. and Norton, D. (1992), 'The Balanced Scorecard, Measures that Drive Performance'. Harvard Business Review, January-February 1992, pp. 71-79.
    • (1992) Harvard Business Review , pp. 71-79
    • Kaplan, R.1    Norton, D.2
  • 25
    • 0000142161 scopus 로고
    • Putting the Balanced Scorecard to Work
    • September-October 1993
    • Kaplan, R. and Norton, D. (1993), 'Putting the Balanced Scorecard to Work', Harvard Business Review, September-October 1993, pp. 134-142.
    • (1993) Harvard Business Review , pp. 134-142
    • Kaplan, R.1    Norton, D.2
  • 28
    • 85121092570 scopus 로고    scopus 로고
    • Ministerie voor Verkeer en Waterstaat, Den Haag
    • Ministerie van Verkeer en Waterstaat (2002), ISIS scenariowerkboek: schetsen voor scenario's. Ministerie voor Verkeer en Waterstaat, Den Haag.
    • (2002) ISIS scenariowerkboek: Schetsen voor scenario's
  • 30
    • 0034978159 scopus 로고    scopus 로고
    • The Nature of Partnerships in Urban Renewal in Paris and London
    • Nelson S. (2001), 'The Nature of Partnerships in Urban Renewal in Paris and London', European Planning Studies, Vol. 9, No. 4, pp. 483-502.
    • (2001) European Planning Studies , vol.9 , Issue.4 , pp. 483-502
    • Nelson, S.1
  • 39
    • 1342324965 scopus 로고    scopus 로고
    • Evaluating Public Management Reforms: An International Perspective
    • (Spring)
    • Polliti, C. and Bouckaert, G. (2002), 'Evaluating Public Management Reforms: an International Perspective', International Journal of Political Studies (Spring), pp. 167-192.
    • (2002) International Journal of Political Studies , pp. 167-192
    • Polliti, C.1    Bouckaert, G.2
  • 41
    • 84937329723 scopus 로고    scopus 로고
    • Food Safety Regulation and the Conflict of Interest: The Case of Meat Safety and E. Colli 0157
    • Schofield R. and Shaoul, J. (2000), Food Safety Regulation and the Conflict of Interest: the Case of Meat Safety and E. Colli 0157, Public Administration, Vol. 78, No. 3, pp. 531-554.
    • (2000) Public Administration , vol.78 , Issue.3 , pp. 531-554
    • Schofield, R.1    Shaoul, J.2
  • 42
    • 84992903351 scopus 로고    scopus 로고
    • Public-Private Partnerships in Water and Sewerage Services: Privatization for Profit or Improvement of Service and Performance?
    • Seppälä, O.T.; Hukka, J.J. and Katko, T.S. (2001), 'Public-Private Partnerships in Water and Sewerage Services: Privatization for Profit or Improvement of Service and Performance?', Public Works Management and Policy, Vol. 6, No. 1, pp. 42-58.
    • (2001) Public Works Management and Policy , vol.6 , Issue.1 , pp. 42-58
    • Seppälä, O.T.1    Hukka, J.J.2    Katko, T.S.3
  • 44
    • 85121090852 scopus 로고    scopus 로고
    • European Principles for Public Administration
    • No. 27. Sigma/OECD: Paris
    • Sigma (1999), European Principles for Public Administration. Sigma Papers, No. 27. Sigma/OECD: Paris.
    • (1999) Sigma Papers
  • 45
    • 85079525739 scopus 로고    scopus 로고
    • Applying Quality to Public Administration in Practice, Presentation of the Common Assessment Framework
    • Caddy, J, and Vintar, M. (eds.), Bratislava: NISPAcee
    • Stromsnes D. (2002), 'Applying Quality to Public Administration in Practice, Presentation of the Common Assessment Framework', in: Caddy, J, and Vintar, M. (eds.), Building Better Quality Administration for the Public: Case Studies from Central and Eastern Europe. Bratislava: NISPAcee, pp. 53-61.
    • (2002) Building Better Quality Administration for the Public: Case Studies from Central and Eastern Europe , pp. 53-61
    • Stromsnes, D.1
  • 48
    • 0035001289 scopus 로고    scopus 로고
    • Germany's Trajectory of Public Sector Modernisation: Continuities and Discontinuities
    • Wollmann, Hellmut (2001), 'Germany's Trajectory of Public Sector Modernisation: Continuities and Discontinuities', Policy & Politics, Vol. 29, No. 2, pp. 151-169.
    • (2001) Policy & Politics , vol.29 , Issue.2 , pp. 151-169
    • Wollmann, H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.