The Behavioral Consequences of Service Quality

Journal of Marketing

Volumn 60, Issue 2, 1996, Pages 31-46

  Zeithaml, Valarie A ^a   Berry, Leonard L ^b   Parasuraman, A ^c  

^a Texas AM University ^*

^b Institute for Quantum Studies   (United States)

^c UNIVERSITY OF MIAMI   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85107964244     PISSN: 00222429     EISSN: 15477185     Source Type: Journal    
DOI: 10.1177/002224299606000203     Document Type: Article

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