메뉴 건너뛰기




Volumn 62, Issue 1, 1998, Pages 69-88

Advertising's Internal Audience

Author keywords

[No Author keywords available]

Indexed keywords


EID: 85107943881     PISSN: 00222429     EISSN: 15477185     Source Type: Journal    
DOI: 10.1177/002224299806200107     Document Type: Article
Times cited : (8)

References (91)
  • 1
    • 0039771404 scopus 로고
    • How Advertising Affects Employees
    • and, (February
    • Acito Franklin, and Ford Jeffrey D., (1980), “How Advertising Affects Employees,” Business Horizons, 23 (February), 53–59.
    • (1980) Business Horizons , vol.23 , pp. 53-59
    • Acito, F.1    Ford, J.D.2
  • 2
    • 3142511133 scopus 로고
    • Market-Oriented Ethnography: Interpretation Building and Marketing Strategy Formulation
    • and, (November
    • Arnould Eric J., and Wallendorf Melanie, (1994), “Market-Oriented Ethnography: Interpretation Building and Marketing Strategy Formulation,” Journal of Marketing Research, 31 (November), 484–504.
    • (1994) Journal of Marketing Research , vol.31 , pp. 484-504
    • Arnould, E.J.1    Wallendorf, M.2
  • 3
    • 0003654205 scopus 로고
    • 30th Anniversary ed., Cambridge, MA, Harvard University Press., (, /1968
    • Barnard Chester, (1938/1968), The Functions of the Executive, 30th Anniversary ed. Cambridge, MA: Harvard University Press.
    • (1938) The Functions of the Executive
    • Barnard, C.1
  • 4
    • 0000000756 scopus 로고
    • Affective Responses Mediating Acceptance of Advertising
    • and, (September
    • Batra Rajeev, and Ray Michael L., (1986), “Affective Responses Mediating Acceptance of Advertising,” Journal of Consumer Research, 13 (September), 234–49.
    • (1986) Journal of Consumer Research , vol.13 , pp. 234-249
    • Batra, R.1    Ray, M.L.2
  • 5
    • 0001243192 scopus 로고
    • The Role of Mood in Advertising Effectiveness
    • and, (September
    • Batra Rajeev, and Stayman Douglas M., (1990), “The Role of Mood in Advertising Effectiveness,” Journal of Consumer Research, 17 (September), 203–14.
    • (1990) Journal of Consumer Research , vol.17 , pp. 203-214
    • Batra, R.1    Stayman, D.M.2
  • 6
    • 0039075221 scopus 로고
    • Corporate Ad Savvy
    • (August
    • Bird Drayton, (1989), “Corporate Ad Savvy,” Direct Marketing, 52 (August), 62–66.
    • (1989) Direct Marketing , vol.52 , pp. 62-66
    • Bird, D.1
  • 7
    • 84951661416 scopus 로고
    • Building Service Relationships: It's All About Promises
    • (Summer
    • Bitner Mary Jo, (1995), “Building Service Relationships: It's All About Promises,” Journal of the Academy of Marketing Sciences, 23 (Summer), 246–51.
    • (1995) Journal of the Academy of Marketing Sciences , vol.23 , pp. 246-251
    • Bitner, M.J.1
  • 8
    • 0002551957 scopus 로고
    • Trading Places: Employees as Customers, Customers as Employees
    • and, (Spring
    • Bowers Michael R., Martin Charles L., and Luker Alan, (1990), “Trading Places: Employees as Customers, Customers as Employees,” Journal of Services Marketing, 4 (Spring), 55–69.
    • (1990) Journal of Services Marketing , vol.4 , pp. 55-69
    • Bowers, M.R.1    Martin, C.L.2    Luker, A.3
  • 9
    • 0004297604 scopus 로고
    • Development in Qualitative Data Analysis: An Introduction
    • London, Routledge, and, and, eds
    • Bryman Alan, and Burgess Robert G., (1994), “Development in Qualitative Data Analysis: An Introduction,” in Analyzing Qualitative Data, Bryman A., and Burgess R., eds. London: Routledge, 1–17.
    • (1994) Analyzing Qualitative Data , pp. 1-17
    • Bryman, A.1    Burgess, R.G.2    Bryman, A.3    Burgess, R.4
  • 10
    • 0001662062 scopus 로고
    • The Heuristic Model of Persuasion
    • Hillsdale, NJ, Lawrence Erlbaum & Associates,., eds
    • Chaiken Shelley, (1987), “The Heuristic Model of Persuasion,” in Social Influence: The Ontario Symposium, Vol. 5, Zarra Mark P., et al., eds. Hillsdale, NJ: Lawrence Erlbaum & Associates, 3–39.
    • (1987) Social Influence: The Ontario Symposium , vol.5 , pp. 3-39
    • Chaiken, S.1    Zarra, M.P.2
  • 12
    • 0039475632 scopus 로고    scopus 로고
    • Identity at Issue: Linkages Between ‘Internal’ and ‘External’ Organizational Communications
    • Thousand Oaks, CA, Sage Publications, (in press), and, eds
    • Cheney, George and Lars Thøger Christensen (in press), “Identity at Issue: Linkages Between ‘Internal’ and ‘External’ Organizational Communications,” in New Handbook of Organizational Communication, Jablin F. M., and Putnam L. L., eds. Thousand Oaks, CA: Sage Publications.
    • New Handbook of Organizational Communication
    • Jablin, F.M.1    Putnam, L.L.2
  • 14
    • 0039075217 scopus 로고
    • Talking to Ourselves: Management through Auto-Communication
    • Sweden, MTC
    • Christensen Lars Thøger, (1994), “Talking to Ourselves: Management through Auto-Communication,” MTC Kontaken. Sweden: MTC, 33–37.
    • (1994) MTC Kontaken , pp. 33-37
    • Christensen, L.T.1
  • 15
    • 0040259024 scopus 로고    scopus 로고
    • Marketing as Auto-Communication
    • (May
    • Christensen Lars Thøger, (1997), “Marketing as Auto-Communication,” Consumption, Markets and Culture, 1 (May), 197–227.
    • (1997) Consumption, Markets and Culture , vol.1 , pp. 197-227
    • Christensen, L.T.1
  • 16
    • 0002967687 scopus 로고
    • Organizational Symbolism: A Topic to Expand Organizational Analysis
    • and, (January
    • Dandridge Thomas C, Mitroff Ian, and Joyce William F., (1980), “Organizational Symbolism: A Topic to Expand Organizational Analysis,” Academy of Management Review, 5 (January), 77–82.
    • (1980) Academy of Management Review , vol.5 , pp. 77-82
    • Dandridge, T.C.1    Mitroff, I.2    Joyce, W.F.3
  • 17
    • 84968149332 scopus 로고
    • Continuous Learning About Markets
    • (Summer
    • Day George S., (1994), “Continuous Learning About Markets,” California Management Review, 36 (Summer), 9–31.
    • (1994) California Management Review , vol.36 , pp. 9-31
    • Day, G.S.1
  • 19
    • 21144484095 scopus 로고
    • The Consumption of Performance
    • (December
    • Deighton John, (1992), “The Consumption of Performance,” Journal of Consumer Research, 19 (December), 362–72.
    • (1992) Journal of Consumer Research , vol.19 , pp. 362-372
    • Deighton, J.1
  • 23
    • 0003777937 scopus 로고
    • Cambridge, Cambridge University Press., and, eds
    • Drew P., and Heritage J., eds. (1993), Talk at Work. Cambridge: Cambridge University Press.
    • (1993) Talk at Work
    • Drew, P.1    Heritage, J.2
  • 25
    • 0002000817 scopus 로고
    • Interviewing: The Art of Science
    • Thousand Oaks, CA, Sage Publications, and, and, eds
    • Fontana Andrew, and Frey James H., (1994), “Interviewing: The Art of Science,” in Handbook of Qualitative Research, Denzin N., and Lincoln Y., eds. Thousand Oaks, CA: Sage Publications, 361–76.
    • (1994) Handbook of Qualitative Research , pp. 361-376
    • Fontana, A.1    Frey, J.H.2    Denzin, N.3    Lincoln, Y.4
  • 26
    • 0040084454 scopus 로고
    • The Role of Conversations in Producing Intentional Change in Organizations
    • and, (July
    • Ford Jeffrey D., and Ford Laurie W., (1995), “The Role of Conversations in Producing Intentional Change in Organizations,” Academy of Management Review, 20 (July), 541–70.
    • (1995) Academy of Management Review , vol.20 , pp. 541-570
    • Ford, J.D.1    Ford, L.W.2
  • 27
    • 21344490393 scopus 로고
    • The Persuasion Knowledge Model: How People Cope with Persuasion Attempts
    • and, (June
    • Friestad Marian, and Wright Peter, (1994), “The Persuasion Knowledge Model: How People Cope with Persuasion Attempts,” Journal of Consumer Research, 21 (June), 1–31.
    • (1994) Journal of Consumer Research , vol.21 , pp. 1-31
    • Friestad, M.1    Wright, P.2
  • 28
    • 0003095942 scopus 로고
    • Guidelines for Advertising Services
    • and, (July/August
    • George William R., and Berry Leonard L., (1981), “Guidelines for Advertising Services,” Business Horizons, 24 (July/August), 52–56.
    • (1981) Business Horizons , vol.24 , pp. 52-56
    • George, W.R.1    Berry, L.L.2
  • 29
    • 0027103755 scopus 로고
    • Does Advertising Affect Your Nurses?
    • and, (September
    • Gilly Mary C., and Wolfinbarger Mary, (1992), “Does Advertising Affect Your Nurses?” Journal of Health Care Marketing, 12 (September), 24–31.
    • (1992) Journal of Health Care Marketing , vol.12 , pp. 24-31
    • Gilly, M.C.1    Wolfinbarger, M.2
  • 31
    • 0002885633 scopus 로고
    • Symbols, Scripts and Sensemaking
    • San Francisco, Jossey Bass, ed
    • Gioia Dennis A., (1986), “Symbols, Scripts and Sensemaking,” in The Thinking Organization, Sims H. P., ed. San Francisco: Jossey Bass, 49–74.
    • (1986) The Thinking Organization , pp. 49-74
    • Gioia, D.A.1    Sims, H.P.2
  • 32
    • 84989052656 scopus 로고
    • Sensemaking and Sense-giving in Strategic Change Initiation
    • and, (September
    • Gioia Dennis A., and Chittapeddi Kumar, (1991), “Sensemaking and Sense-giving in Strategic Change Initiation,” Strategic Management Journal, 12 (September), 433–48.
    • (1991) Strategic Management Journal , vol.12 , pp. 433-448
    • Gioia, D.A.1    Chittapeddi, K.2
  • 36
    • 0002965559 scopus 로고
    • Competing Paradigms in Qualitative Research
    • Thousand Oaks, CA, Sage Publications, and, and, eds
    • Guba Igor, and Lincoln Yvonne, (1994), “Competing Paradigms in Qualitative Research,” in Handbook of Qualitative Research, Denzin N., and Lincoln Y., eds. Thousand Oaks, CA: Sage Publications, 105–37.
    • (1994) Handbook of Qualitative Research , pp. 105-137
    • Guba, I.1    Lincoln, Y.2    Denzin, N.3    Lincoln, Y.4
  • 38
    • 3042998099 scopus 로고
    • The Dynamics of Organizational Culture
    • (October
    • Hatch Mary Jo, (1993), “The Dynamics of Organizational Culture,” Academy of Management Review, 18 (October), 657–93.
    • (1993) Academy of Management Review , vol.18 , pp. 657-693
    • Hatch, M.J.1
  • 39
    • 0000881457 scopus 로고
    • Phenomenology, Ethnomethodology, and Interpretive Practice
    • Thousand Oaks, CA, Sage Publications, and, and, eds
    • Holstein James A., and Gubrium Jaber F., (1994), “Phenomenology, Ethnomethodology, and Interpretive Practice,” in Handbook of Qualitative Research, Denzin N., and Lincoln Y., eds. Thousand Oaks, CA: Sage Publications, 262–72.
    • (1994) Handbook of Qualitative Research , pp. 262-272
    • Holstein, J.A.1    Gubrium, J.F.2    Denzin, N.3    Lincoln, Y.4
  • 40
    • 0002923475 scopus 로고
    • Data Management and Analysis Methods
    • Thousand Oaks, CA, Sage Publications, and, and, eds
    • Huberman A. Michael, and Miles Matthew B., (1994), “Data Management and Analysis Methods,” in Handbook of Qualitative Research, Denzin N., and Lincoln Y., eds. Thousand Oaks, CA: Sage Publications, 428–44.
    • (1994) Handbook of Qualitative Research , pp. 428-444
    • Huberman, A.M.1    Miles, M.B.2    Denzin, N.3    Lincoln, Y.4
  • 41
    • 21144463066 scopus 로고
    • Market Orientation: Antecedents and Consequences
    • and, (July
    • Jaworski Bernard J., and Kohli Ajay K., (1993), “Market Orientation: Antecedents and Consequences,” Journal of Marketing, 57 (July), 53–70.
    • (1993) Journal of Marketing , vol.57 , pp. 53-70
    • Jaworski, B.J.1    Kohli, A.K.2
  • 42
    • 0039667314 scopus 로고
    • What If Stories Don't Tally with the Culture?
    • Jones M. O., (1991), “What If Stories Don't Tally with the Culture?” Journal of Organizational Change Management, 4 (3), 27–34.
    • (1991) Journal of Organizational Change Management , vol.4 , Issue.3 , pp. 27-34
    • Jones, M.O.1
  • 43
    • 0039667313 scopus 로고
    • Interview with Harold A. Poling, Chairman, CEO, Ford Motor Company
    • and, (May
    • Kahalas Harvey, and Suchon Kathleen, (1992), “Interview with Harold A. Poling, Chairman, CEO, Ford Motor Company,” Academy of Management Executive, 6 (May), 71–82.
    • (1992) Academy of Management Executive , vol.6 , pp. 71-82
    • Kahalas, H.1    Suchon, K.2
  • 45
    • 0001141632 scopus 로고
    • The Effect of Perceived Advertising Costs on Brand Perceptions
    • (September
    • Kirmani Amna, (1990), “The Effect of Perceived Advertising Costs on Brand Perceptions,” Journal of Consumer Research, 17 (September), 160–71.
    • (1990) Journal of Consumer Research , vol.17 , pp. 160-171
    • Kirmani, A.1
  • 46
    • 0000292945 scopus 로고
    • Money Talks: Perceived Advertising Expense and Expected Product Quality
    • and, (December
    • Kirmani Amna, and Wright Peter, (1989), “Money Talks: Perceived Advertising Expense and Expected Product Quality,” Journal of Consumer Research, 16 (December), 344–53.
    • (1989) Journal of Consumer Research , vol.16 , pp. 344-353
    • Kirmani, A.1    Wright, P.2
  • 48
    • 0003048219 scopus 로고
    • Market Orientation: The Construct, Research Propositions, and Managerial Implications
    • and, (April
    • Kohli Ajay K., and Jaworski Bernard J., (1990), “Market Orientation: The Construct, Research Propositions, and Managerial Implications,” Journal of Marketing, 54 (April), 1–18.
    • (1990) Journal of Marketing , vol.54 , pp. 1-18
    • Kohli, A.K.1    Jaworski, B.J.2
  • 49
    • 85107964255 scopus 로고    scopus 로고
    • Market Intelligence Dissemination Across Functional Boundaries
    • and, (February
    • Maltz Elliot, and Kohli Ajay K., (1996), “Market Intelligence Dissemination Across Functional Boundaries,” Journal of Marketing Research, 32 (February), 47–61.
    • (1996) Journal of Marketing Research , vol.32 , pp. 47-61
    • Maltz, E.1    Kohli, A.K.2
  • 51
    • 0040740861 scopus 로고
    • On Resonance: A Critical Pluralistic Inquiry into Advertising Rhetoric
    • and, (September
    • McQuarrie Edward F., and Mick David Glen, (1992), “On Resonance: A Critical Pluralistic Inquiry into Advertising Rhetoric,” Journal of Consumer Research, 19 (September), 180–97.
    • (1992) Journal of Consumer Research , vol.19 , pp. 180-197
    • McQuarrie, E.F.1    Mick, D.G.2
  • 52
    • 21144464717 scopus 로고
    • A Model of Marketing Knowledge Use Within Firms
    • and, (October
    • Menon Anil, and Rajan Varadarajan P., (1992), “A Model of Marketing Knowledge Use Within Firms,” Journal of Marketing, 56 (October), 53–71.
    • (1992) Journal of Marketing , vol.56 , pp. 53-71
    • Menon, A.1    Rajan Varadarajan, P.2
  • 53
    • 0000026668 scopus 로고
    • A Longitudinal Analysis of the Early Development and Consequences of Organizational Commitment
    • and
    • Meyer J., and Allen N., (1987), “A Longitudinal Analysis of the Early Development and Consequences of Organizational Commitment,” Canadian Journal of Behavioral Science, 19 (2), 199–215.
    • (1987) Canadian Journal of Behavioral Science , vol.19 , Issue.2 , pp. 199-215
    • Meyer, J.1    Allen, N.2
  • 58
    • 23544445703 scopus 로고
    • She Gives a Whole New Meaning to the Phrase ‘If Looks Could Kill,’
    • (May 16
    • Narisetti Raju, (1994), “She Gives a Whole New Meaning to the Phrase ‘If Looks Could Kill,’” The Wall Street Journal, (May 16), B1.
    • (1994) The Wall Street Journal , pp. B1
    • Narisetti, R.1
  • 59
    • 0002954788 scopus 로고
    • The Effect of a Market Orientation on Business Profitability
    • and, (October
    • Narver John C., and Slater Stanley F., (1990), “The Effect of a Market Orientation on Business Profitability,” Journal of Marketing, 54 (October), 20–35.
    • (1990) Journal of Marketing , vol.54 , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 62
    • 0037548249 scopus 로고
    • Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification, and Internalization on Prosocial Behavior
    • and, (August
    • O'Reilly C, III, and Chatman J., (1986), “Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification, and Internalization on Prosocial Behavior,” Journal of Applied Psychology, 71 (August), 492–99.
    • (1986) Journal of Applied Psychology , vol.71 , pp. 492-499
    • O'Reilly, C.1    Chatman, J.2
  • 63
    • 77953970829 scopus 로고
    • The Elaboration Likelihood Model of Persuasion
    • New York, Academic Press, and,., ed
    • Petty Richard E., and Cacciopo John T., (1986), “The Elaboration Likelihood Model of Persuasion,” in Advances in Experimental Social Psychology, Vol. 19, Berkowitz Leonard, ed. New York: Academic Press, 123–205.
    • (1986) Advances in Experimental Social Psychology , vol.19 , pp. 123-205
    • Petty, R.E.1    Cacciopo, J.T.2    Berkowitz, L.3
  • 64
    • 0000428577 scopus 로고
    • Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement
    • and, (September
    • Petty Richard, John E., Cacciopo T., and Schuman David, (1983), “Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement,” Journal of Consumer Research, 10 (September), 135–46.
    • (1983) Journal of Consumer Research , vol.10 , pp. 135-146
    • Petty, R.1    John, E.2    Cacciopo, T.3    Schuman, D.4
  • 68
    • 0009127451 scopus 로고
    • Employee and Customer Perceptions of Service in Banks: Replication and Extension
    • and
    • Schneider B., and Bowen David E., (1985), “Employee and Customer Perceptions of Service in Banks: Replication and Extension,” Journal of Applied Psychology, 70 (3), 423–33.
    • (1985) Journal of Applied Psychology , vol.70 , Issue.3 , pp. 423-433
    • Schneider, B.1    Bowen, D.E.2
  • 69
    • 0003006664 scopus 로고
    • Constructivist, Interpretivist Approaches to Human Inquiry
    • Thousand Oaks, CA, Sage Publications, and, eds
    • Schwandt Thomas A., (1994), “Constructivist, Interpretivist Approaches to Human Inquiry,” in Handbook of Qualitative Research, Denzin N., and Lincoln Y., eds. Thousand Oaks, CA: Sage Publications, 118–37.
    • (1994) Handbook of Qualitative Research , pp. 118-137
    • Schwandt, T.A.1    Denzin, N.2    Lincoln, Y.3
  • 70
    • 21844517698 scopus 로고
    • Images in Advertising: The Need for a Theory of Visual Rhetoric
    • (September
    • Scott Linda M., (1994), “Images in Advertising: The Need for a Theory of Visual Rhetoric,” Journal of Consumer Research, 21 (September), 252–73.
    • (1994) Journal of Consumer Research , vol.21 , pp. 252-273
    • Scott, L.M.1
  • 71
    • 0040259029 scopus 로고
    • The Functions of Political Advertising for Campaign Organizations
    • and, (November
    • Sheinkopf G., Atkin C. A., and Bowen L., (1972), “The Functions of Political Advertising for Campaign Organizations,” Journal of Marketing Research, 9 (November), 401–405.
    • (1972) Journal of Marketing Research , vol.9 , pp. 401-405
    • Sheinkopf, G.1    Atkin, C.A.2    Bowen, L.3
  • 73
    • 85044806215 scopus 로고
    • Explaining the Limited Effectiveness of Legalistic ‘Remedies’ for Trust/Distrust
    • and, (August
    • Sitkin Sim B., and Roth Nancy L., (1993), “Explaining the Limited Effectiveness of Legalistic ‘Remedies’ for Trust/Distrust,” Organization Science, 4 (August), 367–92.
    • (1993) Organization Science , vol.4 , pp. 367-392
    • Sitkin, S.B.1    Roth, N.L.2
  • 75
  • 76
    • 0000236521 scopus 로고
    • Strategic Management in an Enacted World
    • and, (October
    • Smircich Linda, and Stubbart C., (1985), “Strategic Management in an Enacted World,” Academy of Management Review, 10 (October), 724–36.
    • (1985) Academy of Management Review , vol.10 , pp. 724-736
    • Smircich, L.1    Stubbart, C.2
  • 77
    • 0040853467 scopus 로고
    • The ‘90s Woman Makes Strides Down Madison Avenue
    • (March
    • Solomon Barbara, (1992), “The ‘90s Woman Makes Strides Down Madison Avenue,” Management Review, 81 (March), 11–15.
    • (1992) Management Review , vol.81 , pp. 11-15
    • Solomon, B.1
  • 78
    • 21844510415 scopus 로고
    • Analysis and Interpretation of Qualitative Data in Consumer Research
    • (December
    • Spiggle Susan, (1994), “Analysis and Interpretation of Qualitative Data in Consumer Research,” Journal of Consumer Research, 21 (December), 491–503.
    • (1994) Journal of Consumer Research , vol.21 , pp. 491-503
    • Spiggle, S.1
  • 79
    • 21344485662 scopus 로고
    • Classical and Vignette Television Advertising Dramas: Structural Models, Formal Analysis, and Consumer Effects
    • (March
    • Stern Barbara B., (1994), “Classical and Vignette Television Advertising Dramas: Structural Models, Formal Analysis, and Consumer Effects,” Journal of Consumer Research, 20 (March), 601–15.
    • (1994) Journal of Consumer Research , vol.20 , pp. 601-615
    • Stern, B.B.1
  • 82
    • 0002528395 scopus 로고
    • Grounded Theory Methodology: An Overview
    • Thousand Oaks, CA, Sage Publications, and, and, eds
    • Strauss Anselm, and Corbin Juliet, (1994), “Grounded Theory Methodology: An Overview,” in Handbook of Qualitative Research, Denzin N., and Lincoln Y., eds. Thousand Oaks, CA: Sage Publications, 273–85.
    • (1994) Handbook of Qualitative Research , pp. 273-285
    • Strauss, A.1    Corbin, J.2    Denzin, N.3    Lincoln, Y.4
  • 83
    • 84986366967 scopus 로고
    • Communication-Related Abilities and Upward Mobility: A Longitudinal Investigation
    • and, (Spring
    • Sypher Beverly Davenport, and Zorn Theodore E., (1986), “Communication-Related Abilities and Upward Mobility: A Longitudinal Investigation,” Human Communication Research, 12 (Spring), 420–31.
    • (1986) Human Communication Research , vol.12 , pp. 420-431
    • Sypher, B.D.1    Zorn, T.E.2
  • 84
    • 0040259028 scopus 로고
    • Suits Try to Link Sex Harassment, Ads
    • and, (November 18
    • Teinowitz Ira, and Geiger Bob, (1991), “Suits Try to Link Sex Harassment, Ads,” Advertising Age, (November 18), 48.
    • (1991) Advertising Age , pp. 48
    • Teinowitz, I.1    Geiger, B.2
  • 85
    • 21344494166 scopus 로고
    • Introspection in Consumer Research: Implementation and Implications
    • and, (December
    • Wallendorf Melanie, and Brucks Merrie, (1993), “Introspection in Consumer Research: Implementation and Implications,” Journal of Consumer Research, 20 (December), 339–59.
    • (1993) Journal of Consumer Research , vol.20 , pp. 339-359
    • Wallendorf, M.1    Brucks, M.2
  • 86
    • 0040853465 scopus 로고
    • Metaphor in Promotional Communication: A Review of Research on Metaphor Comprehension and Quality
    • Provo, UT, Association for Consumer Research, and,., eds
    • Ward James, and Gaidis William, (1990), “Metaphor in Promotional Communication: A Review of Research on Metaphor Comprehension and Quality,” in Advances in Consumer Research, Vol. 17, Goldberg Marvin E., et al., eds. Provo, UT: Association for Consumer Research, 636–42.
    • (1990) Advances in Consumer Research , vol.17 , pp. 636-642
    • Ward, J.1    Gaidis, W.2    Goldberg, M.E.3
  • 89
    • 84986850837 scopus 로고
    • A Conceptual Model of the Impact of Advertising on Service Employees
    • and, (Fall
    • Wolfinbarger Mary F., and Gilly Mary C., (1991), “A Conceptual Model of the Impact of Advertising on Service Employees,” Psychology and Marketing, 8 (Fall), 215–37.
    • (1991) Psychology and Marketing , vol.8 , pp. 215-237
    • Wolfinbarger, M.F.1    Gilly, M.C.2
  • 90
    • 0006855311 scopus 로고
    • Communicating with Customers About Service Quality
    • San Francisco, Jossey-Bass, and, eds
    • Zeithaml Valarie A., (1990), “Communicating with Customers About Service Quality,” in Service Management Effectiveness, Bowen David E., Chase Richard B., and Cummings Thomas G., eds. San Francisco: Jossey-Bass, 369–83.
    • (1990) Service Management Effectiveness , pp. 369-383
    • Zeithaml, V.A.1    Bowen, D.E.2    Chase, R.B.3    Cummings, T.G.4
  • 91
    • 0002667763 scopus 로고
    • Communication and Control Processes in the Delivery of Service Qualitysss
    • and, (April
    • Zeithaml Valarie A., Berry Leonard, and Parasuraman A., (1988), “Communication and Control Processes in the Delivery of Service Quality,” Journal of Marketing, 52 (April), 35–48.
    • (1988) Journal of Marketing , vol.52 , pp. 35-48
    • Zeithaml, V.A.1    Berry, L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.