Left in limbo: patients’ views on care across the primary/secondary interface

Studying the Organisation and Delivery of Health Services: A Reader

Volumn , Issue , 2004, Pages 55-63

  Preston, Carolyn ^a   Cheater, Francine ^a   Baker, Richard ^a   Hearnshaw, Hilary ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85105001846     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203337394-18     Document Type: Chapter

References (15)

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10. Jarman, B. (1985) ‘Underprivileged areas’, in D.J.P. Gray (ed.) The Medical Annual, Bristol: Wright.
11. Krueger, R.A. (1990) Focus Groups: A Practical Guide for Applied Research, Newbury Park: Sage Publications.
12. Scott, A. and Smith, R.D. (1994) ‘Keeping the customer satisfied: issues in the interpretation and use of patient satisfaction surveys’, International Journal of Quality in Health Care, 6:353-9.
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