Customer data integration: Reaching a single version of the truth

Customer Data Integration: Reaching a Single Version of the Truth

Volumn , Issue , 2011, Pages 1-294

  Dyché, Jill ^a   Levy, Evan ^a  

^a Baseline Consulting   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85100644038     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781119202127     Document Type: Book

References (39)

1. Survey conducted by Baseline Consulting at The Data Warehousing Institute World Conference, Orlando, Florida, in November 2005. Full survey results can be seen at www.baseline-consulting.com/resources/default.aspx?doc=Nov2005CDISurvey.htm§ion=surveysresource.htm&offer=empty.htm.
2. The CRM Handbook:A Business Guide to Customer Relationship Management (Addison Wesley, 2002). See pages 31-32.
3. Sunil Gupta and Donald R. Lehmann’s book Managing Customers as Investments: The Strategic Value of Customers in the Long Run (Philadelphia:Wharton School Publishing, 2005).
4. Wayne Eckerson for The Data Warehousing Institute, In Search of a Single Version of the Truth: Strategies for Consolidating Analytic Silos, August 2004.
5. www.tdwi.org.
6. AMR Research, “Spending in an Age of Compliance,” March 2005.
7. 2004 Accenture study of finance executives. See: www.accenture.com/xd/xd.asp?it= enweb&xd=_dyn%5Cdynamicpressrelease_785.xml.
8. Deloitte in cooperation with the Economist Intelligence Unit, “In the Dark:What Boards and Executives Don’t Know about the Health of Their Businesses,” 2004.
9. Don Peppers and Martha Rogers, Return on Customer: A Revolutionary Way to Measure and Strengthen Your Business (New York:Currency/Doubleday, 2005), p. 31.
10. Gartner Research report, “Customer Data Quality and Integration: The Foundation of Successful CRM,” November 2001.
11. www.csoinsights.com/page/page/868315.htm.
12. Geoffrey Moore, Living on the Fault Line: Managing for Shareholder Value in Any Economy (New York: HarperCollins, 2000). See Chapter 5.
13. John Radcliffe, “Create a Single Customer View with Customer Data Integration,” a Gartner report, October 7, 2004.
14. W.H. Inmon, Claudia Imhoff, and Ryan Sousa, Corporate Information Factory (New York: John Wiley & Sons, 2001).
15. Jill Dyché, e-Data: Turning Data into Information with Data Warehousing (Reading, MA: Addison Wesley, 2000).
16. Wayne Eckerson, “Data Quality and the Bottom Line: Achieving Business Success through a Commitment to Data Quality,” The Data Warehousing Institute, 2002.
17. David Loshin, Enterprise Knowledge Management: The Data Quality Approach (San Francisco: Morgan Kauffman, 2001).
18. Daniel Sorid, “Unit’s Blunder Sent Craft into Martian Atmosphere,” www.space.com, September 30, 1999.
19. Malcolm Wheatley, “Operation Clean Data,” CIO, July 1, 2004.
20. Robert S. Kaplan and David P. Norton, Strategy Maps (Boston: Harvard Business School Press, 2004).
21. Robert S. Kaplan and David P. Norton, The Strategy-Focused Organization (Boston:Harvard Business School Press, 2001).
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24. Patrick Lencioni, Death by Meeting: A Leadership Fable (San Francisco: Jossey-Bass, 2004).
25. Barney Beal, “CRM’s ROI Answer,” SearchCRM.com, March 23, 2005.
26. William Bard, Jessica Harrington, Erin Kinikin, and John Ragsdale, “Evaluation of Top Enterprise CRM Software Vendors Across 177 Criteria,” Forrester Research, 2005.
27. “Taxonomy and Content Classification: A Delphi Group Report,” April 11, 2002.
28. www.delphigroup.com/research/whitepapers/WP_2002_TAXONOMY.PDF.
29. Patti Freeman Evans for Jupiter Research, “US Online Retail Forecast, 2005-2010,” January 19, 2006.
30. Tony Kontzer, “High Rollers,” Information Week, September 13, 2004.
31. Michele O’Connor, “Data Quality in the EMPI,” Advance for Health Care Professionals, June 6, 2005.
32. www.demos.org/home.cfm.
33. Baseline Consulting white paper, “FindROI: Justifying and Re-justifying Strategic IT Programs,” 2003.
34. www.baseline-consulting.com.
35. Contivo, Inc., “Introducing Enterprise Integration Modeling,” www.contivo.com.
36. Carol Levin, “Pulling It All Together,” PC Magazine, February 26, 2002.
37. Craig Knoblock and Subbarao Kambhampati, “Tutorial on Information Integration on the Web,” presented at the 18th National Conference on Artificial Intelligence, July 29, 2002.
38. Colin White for The Data Warehousing Institute, Data Integration: Using ETL, EAI, and EII Tools to Create an Integrated Enterprise. Forty-four percent of study respondents ranked data integration as a barrier to new development as”High,” and another 25 percent ranked it as”Very High.”
39. www.tdwi.org.