Intergroup communication and identity: Intercultural, organizational, and health communication

Handbook of Language and Social Interaction

Volumn , Issue , 2004, Pages 231-250

  Gallois, Cindy ^a   McKay, Susan ^a   Pittam, Jeffery ^a  

^a UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85079476386     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (120)

1. Ashforth, B. E., & Mael, E A. (1989). Social identity theory and the organization. Academy of Management Review, 14, 20-39.
2. Ashforth, B. E., & Mael, E A. (1996). Organizational identity and strategy as a context for the individual. Advances in Strategic Management, 13, 19-64.
3. Ball, P., Giles, H., Byrne, J., & Berechree, P. (1984). Situational constraints on the evaluative significance of speech: Some Australian data. International Journal of the Sociology of Language, 46, 115-129.
4. Boggs, C, & Giles, H. (1999). "The canary in the coal mine": The nonaccommodation cycle in the gendered workplace. International Journal of Applied Linguistics, 9, 223-245.
5. Bourhis, R. (1983). Language attitudes and self-reports of French-English usage in Quebec. Journal of Multilingual and Multicultural Development, 4, 163-179.
6. Bourhis, R., Giles, H., & Rosenthal, D. (1981). Notes on the construction of a "Subjective Vitality Questionnaire" for ethnolinguistic groups. Journal of Multilingual and Multicultural Development, 2, 144-155.
7. Bourhis, R., Moise, L. C, Perrault, S., & Sénécal, S. (1997). Towards an interactive acculturation model: A social psychological approach. InternationalJournal of Psychology, 32, 369-386.
8. Bradac, J. J., Cargile, A. C, & Hallett, J. S. (2001). Language attitudes: Retrospect, conspect, and prospect. In W P. Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 137-158). Chichester, UK: Wiley.
9. Brislin, R., & Yoshida, T. (1994). Intercultural communication training: An introduction. Thousand Oaks, C A: Sage.
10. Burgoon, J. K, Stern, L. A., & Dillman, L. (1995). Interpersonal adaptation: Dyadic interaction patterns. Cambridge, UK: Cambridge University Press.
11. Burgoon, M. (1992). Strangers in a strange land: The PhD in the land of the medical doctor. Journal of Language and Social Psychology, 11, 101-106.
12. Buttny, R. (1997). Reported speech in talking race on campus. Human Communication Research, 23, 477-506.
13. Buttny, R., & Williams, P. L. (2000). Demanding respect: The uses of reported speech in discursive constructions of interracial contact. Discourse and Society, 11, 109-133.
14. Cargile, A. C, & Giles, H. (1996). Intercultural communication training: Review, critique, and a new theoretical framework. Communication Yearbook, 19, 385-423.
15. Cegala, D. J., McGee, D. S., & McNellis, K S. (1996). Components of patients' and doctors' perceptions of communication competence during a primary care medical interview. Health Communication, 8, 1-28.
16. Chouliaraki, L., &C Fairclough, N. (1999). Discourse in late modernity: Rethinking critical discourse analysis. Edinburgh, UK: Edinburgh University Press.
17. Christie, G. (1994). Role relationships and role perceptions of police officers. Unpublished doctoral dissertation, The University of Queensland, Australia.
18. Clachar, A. (1997). Ethnolinguistic identity and Spanish proficiency in a paradoxical situation: The case of Puerto Rican migrants. Journal of Multilingual and Multicultural Development, 18, 107-124.
19. Coupland, N., Coupland, J., Giles, H., & Henwood, K. (1988). Accommodating the elderly: Invoking and expanding a theory. Language in Society, 17, 1-41.
20. Coupland, N., Robinson, J. D., & Coupland, J. (1994). Frame negotiation in doctor-elderly patient consultations. Discourse and Society, 5, 89-123.
21. Coupland, N., Wiemann, J. M., & Giles, H. (1991). Talk as "problem" and communication as "miscommu-nication": An integrative analysis. In N. Coupland, H. Giles, & J. M. Wiemann (Eds.), "Miscommunication" and problematic talk (pp. 1-17). Newbury Park, CA: Sage.
22. Crawford, M. (1995). Talking difference: Ongenderand language. London: Sage.
23. Dryden, C, & Giles, H. (1987). Language, social identity, and health. In H. Beckoff & A. M. Colman (Eds.), Psychology survey (pp. 115-138). Leicester, UK British Psychological Society Press.
24. Edwards, H., & Noller, P. (1993). Perceptions of overaccommodation used by nurses in communication with the elderly. Journal of Language and Social Psychology, 12, 207-223.
25. Edwards, H., & Noller, P. (1998). Factors influencing caregiver-care receiver communication and its impact on the well-being of older care receivers. Health Communication, 10, 317- 342.
26. Fairclough, N. (1995). Critical discourse analysis. London: Longman.
27. Fairdough, N. (2000). New labour, new language? London: Roudedge.
28. Fairclough, N., & Wodak, R. (1997). Critical discourse analysis. In T. van Dijk (Ed.), Discourse as social interaction: Vol. 2. Discourse studies: A multidisciplinary introduction (pp. 258-284). London: Sage.
29. Fitzpatrick, M. A., & Vangelisti, A. (2001). Communication, relationships, and health. In W. P. Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 505-530). Chichester, UK: Wiley.
30. Fox, S. A., Giles, H., Orbe, M. P., & Bourhis, R. Y. (2000). Interability communication: Theoretical perspectives. In T. L. Thompson & D. O. Braithwaite (Eds.), Handbook of communication andpeople with disabilities: Research and application (pp. 193-222). Mahwah, NJ: Lawrence Erlbaum Associates.
31. Gallois, C. (2003). Reconciliation through communication in intercultural encounters: Potential or peril? Journal of Communication, 53, 5-15.
32. Gallois, C, & Giles, H. (1998). Accommodating mutual influence in intergroup encounters. In M. T. Palmer & G. A. Barnett (Eds.), Mutual influence in interpersonal communication: Theory and research in cognition, affect and behavior (pp. 130-162). New York: Ablex.
33. Gallois, C, & Pittam, J. (1995). Social psychological approaches to using natural language texts. Journal of Language and Social Psychology, 14, 5-17.
34. Gallois, C, & Pittam, J. (1996). Communication attitudes and accommodation in Australia: A culturally diverse English-dominant context. International Journal of Psycholinguistics, 12, 193-212.
35. Gallois, C, Giles, H.Jones, E., Cargile, A., & Ota, H. (1995). Communication accommodation theory: Elaborations and extensions. In R. Wiseman (Ed.), Intercultural communication theory (pp. 115-147). Thousand Oaks, CA: Sage.
36. Gallois, C, Ogay, T, & Giles, H. (2004). Communication accommodation theory: A lookback and a look ahead. In W Gudykunst (Ed.), Theorizing about communication and culture (pp. 121-148). Thousand Oaks, CA: Sage.
37. Gardner, M. J., & Jones, E. (1999). Problematic communication in the workplace: Beliefs of supervisors and subordinates. Internationaljoumal of Applied Linguistics, 9, 185-206.
38. Gardner, M. J., Paulsen, N., Gallois, C, Callan, V J., & Monaghan, P. (2001). Communication in organisations: An intergroup perspective. In W R Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 561-584). Chichester, UK Wiley.
39. Giddens, A. (1991). Modernity and self-identity: Self and society in the late modern age. Cambridge, UK: Polity.
40. Giddens, A. (1994). Living in a post-traditional society. In U. Beck, A. Giddens, & S. Lash (Eds.), Reflexive modernization: Politics, tradition and aesthetics in the modern social order. Cambridge, UK: Polity.
41. Giles, H., Coupland, J., & Coupland, N. (1991). Accommodation theory: Communication, context, and consequence. In H. Giles, N. Coupland, & J. Coupland (Eds.), Contexts of accommodation: Developments in applied sociolinguistics (pp. 1-68). Cambridge, UK Cambridge University Press.
42. Gold, R. (1993). On the need to mind the gap: On-line versus off-line cognitions underlying sexual risk taking. In D. Terry, C. Gallois, & M. McCamish(Eds.), The theory of reasoned action: Its application to AIDS-preventive behaviour (pp. 227-252). Oxford, UK Pergamon.
43. Hajek, C, & Giles, H. (2003). Intercultural communication competence: A critique and alternative model. In B. Burleson &J. Greene (Eds.), Handbook of communicative and social skiUs (pp. 935-957). Mahwah, NJ: Lawrence Erlbaum Associates.
44. Hammer, M., & Rogan, R. (2000, June-July). Latino and Indochinese interpretive frames in negotiating conflict with law enforcement: A focus group analysis. Paper presented at the seventh International Conference on Language and Social Psychology, Cardiff, UK 30 June-4 July.
45. Harwood J., & Giles, H. (1993). Creating intergenerational distance: Language, communication, and middle age. Language Sciences, 15, 15-38.
46. Haunschild, P. R., Moreland, R. L., & Murrell, A.J. (1994). Sources of resistance to mergers between groups. Journal of Applied Social Psychology, 24, 1150-1178.
47. Hecht M. L. (1993). 2002: A research odyssey toward the development of a communication theory of identity. Communication Monographs, 60, 76-82.
48. Hecht, M. L.Jackson II, R. L., Lindsley, S., Strauss, S., & Johnson, K E. (2001). Alayered approach to ethnicity: Language and communication. In W P. Robinson & H. Giles (Eds.), The new handbook oflanguage and social psychology (pp. 429-449). Chichester, UK Wiley.
49. Hennessy, J., & West, M. A. (1999). Intergroup behavior in organizations: A field test of social identity theory. Small Group Research, 30, 361-382.
50. Henwood, K, & Pidgeon, N. (1994). Beyond me qualitative paradigm: A framework for introducing diversity within qualitative psychology. Journal of Community and Applied Social Psychology, 4, 225-238.
51. Hogg, M., & Terry, D. (2000). Social identity and self-categorization processes in organizational contexts. Academy of Management Review, 25, 121-140.
52. Hogg, M., Terry, D., & White, K. (1995). Atale of two theories: A critical comparison of identity theory with social identity theory. Social Psychology Quarterly, 58, 255-269.
53. Hopkins, K. M. (1997). Supervisor intervention with troubled workers: A social identity perspective. Human Relations, 50, 1215-1238.
54. Hubbert, K. N., Gudykunst, W B., & Guerrero, S. L. (1999). Intergroup communication overtime. International Journal of Intercultural Relations, 23, 13-46.
55. Hummert, M. L., & Ryan, E. B. (1996). Toward understanding variations in patronizing talk addressed to older adults: Psycholinguistic features of care and control. International Journal of Psycholinguistics, 12, 149-170.
56. Jones, E., Gallois, C., Callan, V J., & Barker, M. (1995). Language and power in an academic context: The effects of status, ethnicity, and sex. Journal of Language and Social Psychology, 14, 434-461.
57. Jones, E., Gallois, C, Callan, V J., & Barker, M. (1999). Strategies of accommodation: Development of a coding system for conversational interaction. Journal of Language and Social Psychology, 18, 123-152.
58. Kashima, E. S., & Kashima, Y. (1998). Culture and language: The case of cultural dimensions and personal pronoun use. Journal of Cross-Cultural Psychology, 29, 461-486.
59. Kim, Y. Y. (1995). Cross-cultural adaptation: An integrative theory. In R. L. Wiseman (Ed.), Intercultural communication theory (pp. 170-193). Thousand Oaks, CA: Sage.
60. Kim, Y. Y. (2001). Becoming intercultural: An integrative theory of communication and cross-cultural adaptation. Thousand Oaks, CA: Sage.
61. Kippax, S., & Crawford, J. (1993). Flaws in the theory of reasoned action. In D. Terry, C. Gallois, & M. McCamish (Eds.), The theory of reasoned action: Its application to AIDS-preventive behaviour (pp. 253-270). Oxford, UK: Pergamon.
62. Kleiner, B. (1998). The modern racist ideology and its reproduction in "pseudo-argument." Discourse and Society, 9, 187-215.
63. Kreps, G. L. (2001). The evolution and advancement of health communication inquiry. Communication Yearbook, 24, 231-254.
64. Labov, W. (1972). Sociolinguistic patterns. Philadelphia: University of Pennsylvania Press.
65. Lambert, W, Hodgson, R., Gardner, R. C, & Fillenbaum, S. (1960). Evaluational reactions to spoken languages. Journal of Abnormal and Social Psychology, 60, 44-51.
66. LaTendresse, D. (2000). Social identity and intergroup relations within the hospital. Journal of Social Distress and the Homeless, 9, 51-69.
67. Leets, L., & Giles, H. (1997). Words as weapons-when do they wound? Investigations of harmful speech. Human Communication Research, 24, 260-301.
68. Leets, L., Giles, H., Noels, K. (1999). Attributing harm to racist speech. Journal of Multilingual and Multicultural Development, 20, 209-215.
69. Mael, E, & Ashforth, B. E. (1992). Alumni and their alma-mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13, 103-123.
70. McCroskey, J., & Richmond, V. (2000). Applying reciprocity and accommodation theories to supervisor/ subordinate communication. Journal of Applied Communication Research, 28, 278-289.
71. McKay, S. (1993). Representations of the Vietnamese in the letter columns of the daily press. Australian Journal of Communication, 20, 99-115.
72. McKay, S. (2001). Re-negotiating the sick role for postmodern conditions. M/C: A Journal of Media and Culture, 4(3), http://www.media-adture.org.au/archive.html.
73. Middleton, D. (1997). Conversational remembering and uncertainty: Interdependencies of experience as individual and collective concerns in teamwork. Journal of Language and Social Psychology, 16, 389-410.
74. Miller, K, & Zook, E. G. (1997). Care partners for persons with AIDS: Implications for health communication. Journal of Applied Communication Research, 25, 57-74.
75. Milroy, L. (1980). Language and social networks. Oxford, UK: Blackwell.
76. Ng, S.H., & BradacJ. J. (1993). Power in language. Newbury Park, CA: Sage.
77. Nkomo, S. M., & Cox, T., Jr. (1996). Diverse identities in organizations. In S. R. Clegg, C. Hardy, & W R. Nord (Eds.), Handbook of organization studies (pp. 338-356). Thousand Oaks, CA: Sage.
78. Nolan, E. (1983). The phonetic basis of speaker recognition. Cambridge, UK Cambridge University Press.
79. Oakes, P. J., Haslam, S. A., & Turner, J. C. (1994). Stereotyping and social reality. Oxford, UK: Blackwell.
80. Petronio, S., Ellemers, N., Giles, H., & Gallois, C. (1998). (Mis)communicating across boundaries. Communication Research, 25, 571-595.
81. Pittam, J. (1994). Voice in social interaction: An interdisciplinary approach. Thousand Oaks, CA: Sage.
82. Pittam, J., & Gallois, C. (1996). The mediating role of narrative in intergroup processes: Talking about AIDS. Journal of Language and Social Psychology, 15, 312-334.
83. Pittam, J., & Gallois, C. (1997). Language strategies in the attribution of blame for HIV and AIDS. Communication Monographs, 64, 201-218.
84. Pittam, J., & Gallois, C. (2000). Malevolence, stigma, and social distance: Maximizing intergroup differences in HIV/AIDS discourse. Journal of Applied Communication Research, 28, 24-43.
85. Pittam, J., & Gallois, C. (2002). The language of fear: The communication of intergroup attitudes in conversations about HIV and AIDS. In S. Fussell (Ed.), The verbal communication of emotion: Interdisciplinary perspectives (pp. 209-230). Mahwah, NJ: Lawrence Erlbaum Associates.
86. Pittam, J., & McKay, S. (1993). Ethnic identity and the human interest story. AustralianJournalism Review, 15, 51-62.
87. Potter, J., & Wetherell, M. (1987). Social psychology: Beyond attitudes and behaviour. London: Sage.
88. Potter, J., & Wetherell, M. (1995). Natural order: Why social psychologists should study (a constructed version of) natural language, and why they have not done so. Journal of Language and Social Psychology, 14, 216-222.
89. Potter, J., & Wetherell, M. (1998). Social representations, discourse analysis and racism. In U. Flick (Ed.), The psychology of the social (pp. 138-155). Cambridge, UK: Cambridge University Press.
90. Rakos, R. (1991). Assertive behavior: Theory, research and training. London: Roudedge.
91. Robbins, S. P., Millett, B., Cacioppe, R., & Waters-Marsh, T. (1998). Organisational behaviour: Leading and managing in Australia and New Zealand (2nd ed.). Sydney, New South Wales, Australia: Prentice-Hall.
92. Robinson, J. D. (1998). Getting down to business: Talk, gaze, and body orientation during openings of doctor-patient consultations. Human Communication Research, 25, 97-123.
93. Robinson, J. D., & Stivers, T. (2001). Achieving activity transitions in physician-patient encounters: From history taking to physical examination. Human Communication Research, 27, 253-298.
94. Robinson, W P., & Giles, H. (Eds.). (2001). The new handbook of language and social psychology. Chichester, UK: Wiley.
95. Ryan, E. B., Giles, H. Bartolucci, G., & Henwood, K. (1986). Psycholinguistic and social-psychological components of communication by and with the elderly. Language and Communication, 6, 1-24.
96. Ryan, E. B., & Norris, J. E. (2001). Communication, aging, and health: The interface between research and practice. In M. L. Hummert &J. F. Nussbaum (Eds.), Aging, communication, and health: Linking research and practice for successful aging (pp. 279-298). Mahwah, NJ: Lawrence Erlbaum Associates.
97. Sacks, H. (1992). Lectures in conversation. Cambridge, MA: Blackwell.
98. Sanders, R. E., Fitch, K. L., & Pomerantz, A. (2001). Core research traditions within Language and Social Interaction. Communication Yearbook, 24, 385-410.
99. Schneider, S. K, & Northcraft, G. V. (1999). Three social dilemmas of workforce diversity in organizations: A social identity perspective. Human Relations, 52, 1445-1467.
100. Scott, C. R. (1997). Identification with multiple targets in a geographically dispersed organization. Management Communication Quarterly, 10, 491-552.
101. Scott, S. G & Lane, V R. (2000). A stakeholder approach to organizational identity. Academy of Management Review, 25, 43-62.
102. Shepard, C, Giles, H., & LePoire, B. (2001). Communication accommodation theory. In W. P. Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 33-56). Chichester, UK: Wiley.
103. Sparks, B. A., & Callan, V J. (1996). Service breakdowns and service evaluations. The role of attributions. Journal of Hospitality and Leisure Research, 4, 3-24.
104. Street, R. L. (2001). Active patients as powerful communicators. In W. P. Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 541-560). Chichester, UK: Wiley.
105. Street, R. L., Jr., & Giles, H. (1982). Speech accommodation theory: A social cognitive approach to language and speech behavior. In M. Roloff & C. R. Berger (Eds.), Social cognition and communication (pp. 193-226). Beverly Hills, CA: Sage.
106. Tajfel, H., & Turner, J. C. (1985). The social identity theory of intergroup behavior. In S. Worchel & W G. Austin (Eds.), Psychology of intergroup relations (2nd ed., pp. 7-24). Chicago: Nelson-Hall.
107. Taylor, J. R., Flanagan, A. J., Cheney, G., & Seibold, D. (2001). Organizational communication research: Key moments, central concerns, and future challenges. Communication Yearbook, 24, 99-138.
108. Terry, D. J., Carey, C. J., &Callan, V J. (2001). Employee adjustment to an organizational merger: An intergroup perspective. Personality and Social Psychology Bulletin, 27, 267-280.
109. Van Dijk, T. (1987). Communicating racism: Ethnic prejudice in thought and talk. Newbury Park, CA: Sage
110. Van Dijk, T. (1997). The study of discourse. In T. van Dijk (Ed.), Discourse as structure and process: Vol. 2. Discourse Studies (pp. 1-34). London: Sage
111. Van Dijk, T. (1999). Discourse and racism (editorial). Discourse <£r Society, 10, 147-148.
112. Watson, B., & Gallois, C. (1998). Nurturing communication by health professionals toward patients: A communication accommodation theory approach. Health Communication, 10, 343-355.
113. Watson, B., & Gallois, C. (1999). Communication accommodation between patients and health professionals: Themes and strategies in satisfying and unsatisfying encounters. International Journal of Applied Linguistics, 9, 167-184.
114. Watson, B., & Gallois, C. (2002). Patients' interactions with health providers: A linguistic category model approach. Journal of Language and Social Psychology, 21, 32-52.
115. Weatherall, A., & Gallois, C. (2003). Gender and identity: Representation and social action. In J. Holmes &M. Meyerhof F (Eds.), Handbook of language and gender (pp. 487-508). Oxford, UK: Blackwell.
116. Weatherall, A., Gallois, C, & Pittam, J. (2001). Language and Social Interaction: Taking stock and looking forward. Communication Yearbook, 24, 363-384.
117. Wetherell, M., & Potter, J. (1992). Mapping the language of racism: Discourse and the legitimation of exploitation. New York: Columbia University Press.
118. Willemyns, M., Gallois, C, Callan, V J., & Pittam, J. (1997). Accent accommodation in the job interview: Impact of interviewer accent and gender. Journal of Language and Social Psychology, 16, 3-22.
119. Williams, A., Giles, H., Coupland, N., Dalby, M., & Manasse, H. (1990). The communication contexts of elderly social support and health: A theoretical model. Health Communication, 2, 123-143.
120. Wilson, K. L., & Gallois, C. (1993). Assertion and its social context. London: Pergamon.