Mitigating maladaptive threat rigidity responses to crisis

Information Systems for Emergency Management

Volumn , Issue , 2014, Pages 65-94

  Plotnick, Linda ^a   Turoff, Murray ^a  

^a NEW JERSEY INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Cognitive absorption; Crew resource management; Focused immersion; High reliability organizations; Mindfulness; Threat rigidity

Indexed keywords

EID: 85076564896     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (43)

1. Agarwal, R., and Karahanna, E. 2000. Time flies when you're having fun: cognitive absorption and beliefs about information technology usage. MIS Quarterly, 24, 4, 665-694.
2. Anderson, R.A.; Allred, C.A.; and Sloan, F.A. 2003. Effect of hospital conversion on organizational decision making and service coordination. Health Care Management Review, 28, 2, 141-154.
3. Asch, S.E. 1956. Studies of independence and conformity: a minority of one against a unanimous majority. Psychological Monographs: General and Applied, 70, 9, 1-70.
4. Audia, P.G., and Greve, H.R. 2002. Performance, Firm Size, and Factory Expansion in the Shipbuilding Industry. Available at http://home.bi.no/a0210001/SizeGrowth.pdf. (accessed on May 17, 2009).
5. Balzer, A.J. 1979. Reflections on muddling through. Public Administration Review, 39, 6, 537-545.
6. Danowski, J.A., and Edison-Swift, P. 1985. Crisis effects on intraorganizational computer-based communication. Communication Research, 12, 2, 251-270.
7. D'Aunno, T., and Sutton, R.I. 1992. The responses of drug abuse treatment organizations to financial adversity: a partial test of the threat rigidity thesis. Journal of Management, 18, 1, 117-478.
8. Feldman, M.S., and March, J.G. 1981. Information in organizations as signal and symbol. Administrative Science Quarterly, 26, 171-186.
9. Gladstein, D.H., and Reilly, N.P. 1985. Group decision making under stress: the tycoon game. Academy of Management Journal, 28, 3, 613-627.
10. Griffin, M.A.; Tesluk, P.E.; and Jacobs, R.R. 1995. Bargaining cycles and work-related attitudes: evidence for the threat-rigidity effects. Academy of Management Journal, 38, 6, 1709-1725.
11. Griffith, J. 2004. Ineffective schools as organizational reactions to stress. Social Psychology of Education, 7, 257-287.
12. Hallowell, E. 2006. Crazy Busy. New York: Ballantine Books.
13. Harrington, R.; Lemak, D.; and Kendall, K.W. 2002. The threat-rigidity thesis in newly formed teams: an empirical test and theoretical extension. Journal of Business and Management, 8, 2, 127-146.
14. Hiltz, S.R., and Turoff, M. 1985. Structuring computer-mediated communication systems to avoid information overload. Communications of the ACM, 28, 7, 680-689.
15. Huang, H., and Ocker, R. 2006. Preliminary insights into the in-group/out-group effect in partially distributed teams: an analysis of participant reflections. In Proceedings of the 2006 ACM SIGMIS CPR Conference on Computer Personal Research. Claremont, CA: ACM Press, 264-272.
16. Iacono, C.S., and Weisband, S. 1997. Developing trust in virtual teams. In Proceedings of the Thirtieth Hawaii International Conference on System Sciences. Wailea, HI: IEEE, 412-420.
17. Katz, J.E., and Rice, R.E. 2002. The telephone as a medium of faith, hope, terror, and redemption: America, September 11. Prometheus, 20, 3, 247-364.
18. Kavanagh, J. 2005. Stress and Performance: A Review of the Literature and Its Applicability to the Military. RAND Technical Report TR-192-RC. Available at www.rand.org/pubs/technical_reportsTR192/ (accessed on May 17, 2008).
19. Kennedy, M.T. 1998. The role of identity and familiarity in risky decisions. Kellogg Journal of Organizational Behavior, 1-23.
20. Ketchen, D.J. Jr., and Palmer, T.B. 1999. Strategic responses to poor organizational performance: a test of competing perspectives. Journal of Management, 25, 5, 683-706.
21. Lim, K.; Benbasat, I.; and Todd, P.A. 1996. An experimental investigation of the interactive effects of interface style, instructions, and task familiarity. ACM Transactions on Computer-Human Interaction (TOCHI), 3, 1, 1-37.
22. Lindblom, C.E. 1959. The science of muddling through. Public Administration Review, 19, 79-88.
23. Lindblom, C.E.. 1979. Still muddling, not yet through. Public Administration Review, 39, 517-526.
24. McGrath, J.E. 1976. Stress and Behavior in Organizations. In Marvin D. Dunnette (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally, 1351-1395.
25. McKinney, E.H. 2008. Supporting preexisting teams in crisis with it: a preliminary organizational-team collaboration framework. Journal of Information Technology Theory and Application (JITTA), 10.
26. Mendonça, D.; Giampiero, E.G.B.; and Wallace, W.A. 2001. Decision support for improvisation during emergency response operations. International Journal of Emergency Management, 1, 1, 30-39.
27. Meszaros, J. 1999. Preventative choices: organizations' heuristics, decision processes and catastrophic risk. Journal of Management Studies, 36, 7, 977-998.
28. Meyerson, D.; Weick, K.E.; and Kramer, R.M. 1996. Swift trust and temporary groups. In R.M. Kramer and T.R. Tyler (eds.), Trust in Organizations Frontiers of Theory ad Research. Thousand Oaks, CA: Sage, 166-195.
29. Plotnick, L.; Gomez, E.A.; White, C.; and Turoff, M. 2007. Furthering development of a unified emergency scale using Thurstone's law of comparative judgment: a progress report. In Proceedings of ISCRAM 2007, May 13-16. Delft, 411-418.
30. Rice, R. 2007. Private communication.
31. Rittel, H.W.J., and Webber, M.M. 1973. Dilemmas in a general theory of planning. Policy Sciences, 4, 155-169.
32. Shneiderman, B., and Preece, J. 2007. 911. gov. Science, 315, 5814, 944-945.
33. Simon, H.A. 1991. Bounded rationality and organizational learning. Organization Science, 2, 1, 125-134.
34. Staw, B.; Sandelands, L.E.; and Dutton, J.E. 1981. Threat rigidity effects in organizational behavior. International Journal of Emergency Management, 1, 1, 501-524.
35. Steiner, I.D. 1972. Group Process and Productivity. New York: Academic Press.
36. Turoff, M. 1991. Computer-mediated communication requirements for group support. Journal of Organizational Computing, 1, 85-113.
37. Turoff, M.; Chumer, M.J.; and Hiltz, S.R. 2006. Emergency planning as a continuous game. In Proceedings of the Third International ISCRAM Conference. Newark, NJ, 477-486.
38. Turoff, M.; Chumer, M.J.; Van de Walle, B.; and Yao, X. 2004. The design of a dynamic emergency response management information system (DERMIS). Journal of Information Technology Theory and Application (JITTA), 5, 4, 1-35.
39. Vogus, T., and Sutcliffe, K.M. 2002. Resilience Processes in Organizational Behavior: A Multi-Level Perspective. Slide presentation. Available at www.bus.umich.edu/Positive/POS-Teaching-and-Learning/ resilience.ppt#306/. (accessed on May 17, 2008).
40. Weick, K.E., and Sutcliffe, K.M. 2001. Managing the Unexpected: Assuring High Performance in an Age of Complexity. San Francisco: Wiley.
41. White, C.; Turoff, M.; and Van de Walle, B. 2007. A dynamic Delphi process utilizing a modified Thurstone scaling method: collaborative judgment in emergency response. In Proceedings of ISCRAM 2007. Delft, 7-15.
42. White, C.; Plotnick, L.; Addams-Moring, R.; Turoff, M.; and Hiltz, S.R. 2008. Leveraging a wiki to enhance virtual collaboration in the emergency domain. In Proceedings of the Forty-first Hawaii International Conference of System Science, January 7-10. Waikoloa.
43. Yao, X., and Turoff, M. 2007. Using task structure to improve collaborative scenario creation. Proceedings of ISCRAM 2007. Delft, 591-594.