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Volumn , Issue , 2007, Pages 92-113

Empowered franchisees?

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EID: 85071756530     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (4)

References (31)
  • 4
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    • Empowerment: the US experience
    • Barry, T. (1993) Empowerment: the US experience. Empowerment in Organizations, 1 (1), 16-26
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  • 8
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    • Competitive advantage and management development in small hospitality firms: the need for an imaginative approach
    • Beaver, G. and Lashley, C. (1998) Competitive advantage and management development in small hospitality firms: the need for an imaginative approach. Journal of Vacation Marketing, 4 (2), 145-60
    • (1998) Journal of Vacation Marketing , vol.4 , Issue.2 , pp. 145-160
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  • 11
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    • The empowerment process: integrating theory and practice
    • Conger, J. and Kanungo, R. (1988) The empowerment process: integrating theory and practice. Academy of Management Review, 13, 471-82
    • (1988) Academy of Management Review , vol.13 , pp. 471-482
    • Conger, J.1    Kanungo, R.2
  • 12
    • 0347906705 scopus 로고    scopus 로고
    • Managing through networks
    • Mabey, C., Salaman, G. and Story, J. (eds). Sage
    • Ferlie, A. and Pettigrew, A. (1998) Managing through networks. In Mabey, C., Salaman, G. and Story, J. (eds) Strategic Human Resource Management. Sage
    • (1998) Strategic Human Resource Management
    • Ferlie, A.1    Pettigrew, A.2
  • 15
    • 0011421347 scopus 로고
    • Empowerment in the global economy
    • Johnson, P. (1993) Empowerment in the global economy. Empowerment in Organizations, 1 (1), 27-35
    • (1993) Empowerment in Organizations , vol.1 , Issue.1 , pp. 27-35
    • Johnson, P.1
  • 18
    • 0001905581 scopus 로고
    • Production line approaches to service
    • September-October
    • Levitt, T. (1972) Production line approaches to service. Harvard Business Review, September-October, 41-52
    • (1972) Harvard Business Review , pp. 41-52
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  • 19
    • 0001900940 scopus 로고
    • The industrialization of service
    • October
    • Levitt, T. (1976) The industrialization of service. Harvard Business Review, October, 63-74
    • (1976) Harvard Business Review , pp. 63-74
    • Levitt, T.1
  • 20
    • 1842757222 scopus 로고    scopus 로고
    • Empowerment: the key to service quality-an operations perspective
    • Nottingham Trent University, Nottingham
    • Lockwood, A. (1996) Empowerment: the key to service quality-an operations perspective. Conference Papers-Fifth Annual Hospitality Research Conference. Nottingham Trent University, Nottingham
    • (1996) Conference Papers-Fifth Annual Hospitality Research Conference
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  • 25
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    • NatWest Retail Banking Services
    • NatWest (1997) European Franchise Survey. NatWest Retail Banking Services
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  • 27
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    • Empowerment in the hospitality industry: an exploration of antecedents and outcomes
    • Sparrowe, R. (1994) Empowerment in the hospitality industry: an exploration of antecedents and outcomes. Hospitality Research Journal, 17 (3), 43-56
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    • Sparrowe, R.1
  • 30
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    • Cognitive elements of empowerment: an interpretative model of intrinsic task motivation
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    • (1990) Academy of Management Review , vol.15 , pp. 666-681
    • Thomas, K.1    Velthouse, B.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.