Deane–Draper stores: Employee empowerment in a retail environment

Accounting Education

Volumn 10, Issue 2, 2001, Pages 199-206

  Smith, Malcolm ^a  

^a UNIVERSITY OF SOUTH AUSTRALIA   (Australia)

Author keywords

Employee Empowerment Retail Sector Customer Satisfaction Dysfunctional Behaviour Management Control Shoplifter'S Charter

Indexed keywords

EID: 85066173793     PISSN: 09639284     EISSN: 14684489     Source Type: Journal    
DOI: 10.1080/09639280110065262     Document Type: Article

References (1)

1. Carlzon, J., 1987. Moments of Truth: New Strategies for Today's Customer Driven Economy, Cambridge, Mass: Bollinger Publishing.