Keeping the customer satisfied? Service users' perceptions of an emergency duty team

Practice

Volumn 12, Issue 3, 2000, Pages 39-48

  Smith, Martin ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85065382347     PISSN: 09503153     EISSN: 17424909     Source Type: Journal    
DOI: 10.1080/09503150008415189     Document Type: Article

References (21)

1. Barnes, M., and Berke, J., 1991. Mary Barnes. Two accounts of a journey through madness, London: Free Association Books.
2. Browne, D., 1995. “ Sectioning: the black experience. ”. In Mental health in a multi-ethnic society, Edited by: Fernando, S., London: Routledge.
3. Boberski, I., Holgate, A., and McLennon, J., 1997. Characteristics of effective telephone counselling skills. British Journal of Guidance and Counselling, 25 (2): 239–249.
4. 1998. “ Buckinghamshire County Council ”. In Independent Longcare Inquiry Buckinghamshire
5. 1998. “ Community Care ”. In Research Matters. User focused research, Surrey: Community Care.
6. 1999. Community Care.: 25.11–1.12. 1999
7. 1999. “ Department of Health ”. In Open all hours? Inspection of Local Authority Social Services emergency out of hours arrangements, London: HMSO.
8. 1999b. “ Department of Health ”. In Convention on the rights of the child. Second report to the U.N. committee on the rights of the child by the United Kingdom 1999, London: HMSO.
9. Department of the Environment, transport and the regions. Implementing best value A consultation paper on draft guidance. London: HMSO.
10. Dinnage, K., 1989. One to one. Experiences of psychotherapy, London: Penguin.
11. France, A., 1988. Consuming psychotherapy, London: Free Association Books.
12. Hart, L., 1996. Phone at nine just to say you're alive, London: Douglas Elliot.
13. Mayer, J., and Timms, N., 1970. The client sppaks. Working class impressions of casework, London: Routledge and Kegan Paul.
14. Plath, S., 1963. The Bell Jar, London: Faber and Faber.
15. Rees, S., 1978. Social work face to face, London: Edward Arnold.
16. Rogers, C., 1961. On becoming a person. A therapist's view of psychotherapy, London: Constable.
17. Shaw, F., 1997. Out of me, London: Penguin.
18. Smith, M., 1999. Telling it like it was. Stories told by mental health service users and carers. Social Work Education, 18 (4): 479–486.
19. Spring, J., 1987. Cry hard and swim The story of an incest survivor, London: Virago.
20. Varah, C., 1985. The Samaritans. Befriending the suicidal, London: Constable.
21. Wurtzel, E., 1995. Prozac Nation. Young and depressed in America, London: Quartet.