The apps attempting to transfer NHS 111 online

BMJ (Online)

Volumn 360, Issue , 2018, Pages

  Armstrong, Stephen ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; ARTIFICIAL INTELLIGENCE; CLINICAL DECISION SUPPORT SYSTEM; EMERGENCY HEALTH SERVICE; ENGLAND; HEALTH CARE ACCESS; HUMAN; NATIONAL HEALTH SERVICE; ONLINE SYSTEM; PRIORITY JOURNAL; SCOTLAND; SOFTWARE; SYMPTOM CHECKER CHATBOT; TELEHEALTH;

EID: 85040924019     PISSN: 09598146     EISSN: 17561833     Source Type: Journal    
DOI: 10.1136/bmj.k156     Document Type: Article

References (25)

1. Matthews-King A. GP patients expected to overplay symptoms on NHS chatbot to get appointment quicker. Independent 2017 Nov 23. http://www.independent.co.uk/news/health/gp-patients-nhs-chatbot-Appointment-symptoms-Ai-symptom-checker-surgerybabylon-A8071221.html
2. NHS England. Next steps on the NHS five year forward view. 2017. https://www.england.nhs.uk/publication/next-steps-on-The-nhs-five-year-forward-view/
3. Willlet K. Next steps for urgent and emergency care. 11 Apr 2017. https://www.england.nhs.uk/blog/next-steps-for-urgent-emergency-care/
4. NHS England. Developing the integrated urgent care/NHS 111 call centre workforce programme. https://www.england.nhs.uk/urgent../nhs-111/urgent-care-workforcedevelopment/
5. Nuffield Trust. Calls to NHS 111, Press release, 22 Feb 2017. https://www.nuffieldtrust.org.uk/chart/calls-To-nhs-111-each-month
6. NHS England. NHS 111 online evaluation, Aug 2017. http://www.nwsurreyccg.nhs.uk/Get-involved/111/Documents/111%20ONline%20Evaluation.pdf (accessed 13 Dec 2017)
7. A list of all 111 sites and providers in the UK, FOI request, May 2017 https://www.whatdotheyknow.com/request/a-list-of-All-111-sites-And-prov
8. Digital NHS. NHS Pathways. https://digital.nhs.uk/article/302/NHS-Pathways
9. Advanced. Odyssey. hhttps://www.oneadvanced.com/products/odyssey/
10. What is bayesian logic? http://whatis.techtarget.com/definition/Bayesian-logic
11. Independent Clinical Review panel members. Expert-24.com http://expert-24.com/about/#review-panel
12. Heather B. Babylon Health launches new AI triage tool. Digital Health 2016 Jun 7. https://www.digitalhealth.net/2016/06/babylon-health-launches-new-Ai-Triage-Tool/
13. Alder Hey hospital to use IBMs Watson to comfort patients, Clive Cookson, Financial Times, 10 May 2016 https://www.ft.com/content/e4cecd2a-16a1-11e6-9d98-00386a18e39d
14. Lomas N. DeepMind Health inks another 5-year NHS app deal in face of ongoing controversy. TechCrunch, 2017 Jun 22. https://techcrunch.com/2017/06/22/deepmindhealth-inks-Another-5-year-nhs-App-deal-in-face-of-ongoing-controversy/
15. Middleton K, Butt M, Hammerla N, et al. Sorting out symptoms: design and evaluation of the babylon check automated triage system. 2016 https://arxiv.org/pdf/1606.02041.pdf
16. Murgia M. NHS to trial artificial intelligence app in place of 111 helpline, Financial Times 2017 Jan 4. https://www.ft.com/content/aefee3b8-d1d8-11e6-b06b-680c49b4b4c0
17. Banfi F, Gbahoue B. Schneider. Higher satisfaction at lower costs-digitizing customer care. McKinsey, 2013. http://docplayer.net/1155587-Higher-satisfaction-At-lower-costsdigitizing-customer-care-by-francesco-banfi-boris-gbahoue-jeremy-schneider.html
18. RimmerA. RCGP bans Babylon from sponsoring annual conference. BMJ2017;359:j5698. doi:10.1136/bmj.j569829217677
19. Bhattie N. Seeing a GP on a smartphone sounds wonderful-but it's not. Guardian 2017 Nov 16.https://www.theguardian.com/healthcare-network/views-from-The-nhs-frontline/2017/nov/16/seeing-gp-smartphone-sounds-wonderful-its-not
20. Bodkin H. Doctors threaten court action in bid to prevent smartphone consultation service from going ahead. Daily Telegraph 2017 Nov 10. http://www.telegraph.co.uk/news/2017/11/10/doctors-Threaten-court-Action-bid-prevent-smartphone-consultation/
21. GP at Hand. FAQs: can anyone register? https://support.gpathand.nhs.uk/hc/en-us/articles/115003670889-Can-Anyone-register-
22. Press Association. Smartphone GP service "risks luring doctors from frontline practice." Guardian 2017 Nov 6. https://www.theguardian.com/society/2017/nov/06/gp-smartphoneservice-risks-luring-frontline-practice
23. Wickware C. 7000 patients join Babylons GP at Hand service since launch, Pulse 2017 Dec 18. http://www.pulsetoday.co.uk/your-practice/practice-Topics/it/7000-patients-joinbabylons-gp-At-hand-service-since-launch/20035866.article
24. Nuffield Trust. NHS 111 sending increasing number of callers to A&E and ambulances. Press release, 22 Feb 2017 https://www.nuffieldtrust.org.uk/news-item/nhs-111-sendingincreasing-number-of-callers-To-A-e-And-Ambulances
25. Medical app Babylons burning cash. Sunday Times 2017 Oct 1, https://www.thetimes.co.uk/article/medical-App-babylons-burning-cash-ztzb9vbxt.