Factors that influence the usability of a participatory IVR crowdsourcing system in a smart city

South African Computer Journal

Volumn 29, Issue 3, 2017, Pages 16-30

  Cilliers, Liezel ^a   Flowerday, Stephen ^a  

^a UNIVERSITY OF FORT HARE   (South Africa)

Author keywords

Effectiveness; Efficiency; Participatory crowdsourcing; Public safety; Smart city; Usability; User experience

Indexed keywords

EID: 85037552700     PISSN: 10157999     EISSN: 23137835     Source Type: Journal    
DOI: 10.18489/sacj.v29i3.422     Document Type: Article

References (26)

1. Azkuna, I. (2012). Smart cities study: International study on the situation of ICT, innovation and knowledge in cities. The Committee of Digital and Knowledge-based Cities of UCLG, Bilbao
2. Bevan, N., Carter, J., & Harker, S. (2015). ISO 9241-11 revised: What have we learnt about usability since 1998? In International Conference on Human-Computer Interaction (pp. 143-151). Springer
3. Botha, A., Calteaux, K., Herselman, M., Grover, A. S., & Barnard, E. (2012). Mobile user experience for voice services: A theoretical framework. Proceedings of M4D 2012 28-29 February 2012 New Delhi, India, 28(29), 335
4. Breetzke, T. & Flowerday, S. V. (2016). The usability of IVRs for smart city crowdsourcing in developing cities. The Electronic Journal of Information Systems in Developing Countries, 73
5. Brooke, J. et al. (1996). SUS-A quick and dirty usability scale. Usability evaluation in industry, 189(194), 4-7
6. Brooke, J. (2013). SUS: A retrospective. Journal of usability studies, 8(2), 29-40
7. Cardone, G., Foschini, L., Bellavista, P., Corradi, A., Borcea, C., Talasila, M., & Curtmola, R. (2013). Fostering participaction in smart cities: A geo-social crowdsensing platform. IEEE Communications Magazine, 51(6), 112-119. https://doi.org/10.1109/MCOM.2013.6525603
8. Christin, D., Reinhardt, A., Kanhere, S. S., & Hollick, M. (2011). A survey on privacy in mobile participatory sensing applications. Journal of systems and software, 84(11), 1928-1946. https: //doi.org/10.1016/j.jss.2011.06.073
9. Coursaris, C. K. & Kim, D. J. (2011). A meta-analytical review of empirical mobile usability studies. Journal of usability studies, 6(3), 117-171
10. Doan, A., Franklin, M. J., Kossmann, D., & Kraska, T. (2011). Crowdsourcing applications and platforms: A data management perspective. Proceedings of the VLDB Endowment, 4(12), 1508-1509
11. Harrison, C. & Donnelly, I. A. (2011). A theory of smart cities. In Proceedings of the 55th Annual Meeting of the ISSS-2011, Hull, UK (Vol. 55, 1)
12. Hassenzahl, M. & Tractinsky, N. (2006). User experience-A research agenda. Behaviour & information technology, 25(2), 91-97. https://doi.org/10.1080/01449290500330331
13. Hussain, A., Mkpojiogu, E., & Hussain, Z. (2015). Usability evaluation of a web-based health awareness portal on smartphone devices using ISO 9241-11 model. Jurnal Teknologi, 77(4), 1-5
14. International Organisation for Standardisation. (2015). ISO/DIS 9241-11.2 Ergonomics of humansystem interaction-Part 11: Usability: Definitions and concepts. Retrieved from http://www. iso.org/iso/catalogue_detail.htm?csnumber=63500
15. Joinson, A. N., Reips, U.-D., Buchanan, T., & Schofield, C. B. P. (2010). Privacy, trust, and selfdisclosure online. Human-Computer Interaction, 25(1), 1-24. https://doi.org/10.1080/ 07370020903586662
16. Karat, C., Lai, J., Stewart, O., & Yankelovich, N. (2012). Speech and language interfaces, applications, and technologies. In The human-computer interaction handbook: Fundamentals, evolving technologies, and emerging applications. (3rd, pp. 367-386). Lawrence Erlbaum Associates Inc, New York, USA
17. Kumar, A., Agarwal, S. K., & Manwani, P. (2010). The spoken web application framework: User generated content and service creation through low-end mobiles. In Proceedings of the 2010. International Cross Disciplinary Conference on Web Accessibility (W4A) (p. 2). ACM. https: //doi.org/10.1145/1805986.1805990
18. Kuniavsky, M. (2007). User experience and HCI. In The Human-Computer Interaction handbook: Fundamentals, evolving technologies, and emerging applications. (2nd). Lawrence Erlbaum Associates Inc, New York, USA. https://doi.org/10.1201/9781410615862.ch46
19. McConnachie, K. (2012, November). Smart cities: Data analytics transform urban living. Retrieved from www.itweb.co.za/index.php?option=com_content&view=article&id=59869
20. Nunnally, J. & Bernstein, I. (1978). Psychometric theory
21. Pallant, J. (2013). SPSS survival manual. McGraw-Hill Education (UK)
22. Park, J., Han, S. H., Kim, H. K., Oh, S., & Moon, H. (2013). Modeling user experience: A case study on a mobile device. International Journal of Industrial Ergonomics, 43(2), 187-196. https://doi.org/10.1016/j.ergon.2013.01.005
23. Patel, N., Chittamuru, D., Jain, A., Dave, P., & Parikh, T. S. (2010). Avaaj otalo: A field study of an interactive voice forum for small farmers in rural India. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 733-742). ACM. https://doi.org/10.1145/ 1753326.1753434
24. Sherwani, J., Ali, N., Mirza, S., Fatma, A., Memon, Y., Karim, M., Rosenfeld, R. (2007). Healthline: Speech-based access to health information by low-literate users. In Information and Communication Technologies and Development, 2007. ICTD 2007. International Conference on (pp. 1-9). IEEE. https://doi.org/10.1109/ICTD.2007.4937399
25. Speicher, M. (2015). What is usability? A characterization based on ISO 9241-11 and ISO/IEC 25010. Retrieved from http://arxiv.org/pdf/1502.06792v1.pdf
26. Washburn, D., Sindhu, U., Balaouras, S., Dines, R. A., Hayes, N., & Nelson, L. E. (2009). Helping CIOs understand 'smart city' initiatives. Growth, 17(2), 1-17