Is Paper Safer? The Role of Paper Flight Strips in Air Traffic Control

ACM Transactions on Computer-Human Interaction

Volumn 6, Issue 4, 1999, Pages 311-340

  Mackay, Wendy E ^a  

^a AARHUS UNIVERSITY   (Denmark)

Author keywords

Activity theory; affordances; air traffic control; annotation; ethnographic study; Human Factors; paper flight strips; peripheral awareness; safety factors

Indexed keywords

EID: 85025384616     PISSN: 10730516     EISSN: 15577325     Source Type: Journal    
DOI: 10.1145/331490.331491     Document Type: Article

References (33)

1. Amaldi, P. 1993. RADAR controller's problem-solving and decision-making skills. In Verification and Validation of Complex Systems: Additional Human Factors Issues Embry-Riddle Aeronautical University.
2. Balakrishnan, R., Fitzmaurice, G., Kurtenbach, G., and Buxton, W. 1999. Digital tape drawing. In Proceedings of the ACM Symposium on User Interface Software Technology (UIST ‘99, Asheville, NC, Nov.), ACM, New York, NY, 161-169.
3. Bentley, R., Hughes, J. A., Randall, D., Rodden, T., Sawyer, P., Shapiro, D., and Sommer-Ville, I. 1992. Ethnographically-informed systems design for air traffic control. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW ‘92, Toronto, Canada, Oct. 31-Nov. 4), M. Mantel and R. Baecker, Eds. ACM Press, New York, NY, 123-129.
4. Bier, E. A., Stone, M. C., Pier, K., Buxton, W., and Derose, T. D. 1993. Toolglass and magic lenses: The see-through interface. In Proceedings of the ACM Conference on Computer Graphics (SIGGRAPH ‘93, Anaheim, CA, Aug. 1-6), M. C. Whitton, Ed. ACM Press, New York, NY, 73-80.
5. Bressolle, M. C., Pavard, B., and Leroux, M. 1995. The role of multimodal communication in cooperative and intention recognition. In Proceedings of the International Conference on Cooperative and Mulimodal Communication: Theory and Applications (MCM ‘95, Eindhoven, The Netherlands),.
6. Buxton, W. and Myers, B. 1986. A study in two-handed input. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ‘86, Boston, MA, Apr. 13-17), M. Mantei and P. Orbeton, Eds. ACM Press, New York, NY, 321-326.
7. Chatty, S. and Lecoanet, P. 1996. Pen computing for air traffic control. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ‘96, Vancouver, B.C., Canada, Apr. 13-18), M. J. Tauber, B. Nardi, and G. C. van der Veer, Eds. ACM Press, New York, NY, 87-94.
8. Dertouzous, M. 1990. Computers and Productivity. MIT Press, Cambridge, MA.
9. Edwards, M. B., Manning, C. A., Fuller, D. K., and Vortac, O. U. 1995. The role of flight progress strips in en route air traffic control: A time-series analysis. Int. J. Hum.-Comput. Stud. 43, 1 (July 1995), 1-13.
10. Endsley, M. R. 1988. Design and evaluation for situation awareness enhancement. In Proceedings of the Human Factors and Ergonomics Society 32nd Annual Meeting, Human Factors and Ergonomics Society, Inc., Santa Monica, CA, 97-101.
11. Gibbs, W. 1998. The re-invention of paper. Sci. Am. 279, 9 (Sept.).
12. Gibson, J. 1986. The Ecological Approach to Visual Perception. Lawrence Erlbaum Assoc. Inc., Hillsdale, NJ.
13. Gras, A., Moricot, C., Poirot-Delpech, S. L., and Scardigli, V. 1994. Faced with Automation: The Pilot, the Controller, and the Engineer. Publications of the Sorbonne, Paris, France.
14. Guiard, Y. 1987. Asymmetric division of labor in human skilled bimanual action: The kinematic chain as a model. J. Motor Behav. 19, 4, 486-517.
15. Harper, R. R., Hughes, J. A., and Shapiro, D. Z. 1991. Harmonious working and CSCW: Computer technology and air traffic control. in Studies in Computer Supported Cooperative Work: Ttheory, Practice and Design, J. M. Bowers and S. D. Benford, Eds. North-Holland human factors in information technology series. North-Holland Publishing Co., Amsterdam, The Netherlands, 225-234.
16. Heath, C. and Luff, P. 1991. Collaborative activity and technological design: Task coordination in London underground control rooms. in Proceedings of the 2nd European Conference on Computer-Supported Cooperative Work (ECSCW ‘91, Sept. 25-27), L. Bannon, M. Robinson, and K. Schmidt, Eds. Kluwer B.V., Deventer, The Netherlands.
17. Hopkin, V. D. 1993. Human factors implications of air traffic control automation. In Proceedings of the 5th International on Human Computer Interaction (HCI ‘93, Orlando, FL), 145-150.
18. Hopkin, V. D. 1995. Human Factors in Air Traffic Control. Taylor and Francis, Inc., Bristol, PA.
19. Hughes, J. A., Randall, D., and Shapiro, D. 1992. Faltering from ethnography to design. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW ‘92, Toronto, Canada, Oct. 31-Nov. 4), M. Mantel and R. Baecker, Eds. ACM Press, New York, NY, 115-122.
20. Kahneman, D., Slovic, P., and Tversky, A. 1982. A Judgment under Uncertainty: Heuristics and Biases. Cambridge University Press, New York, NY.
21. Landauer, T. K. 1995. The Trouble with Computers. MIT Press, Cambridge, MA.
22. Leroux, M. 1993. The role of expert systems in future cooperative tools for air traffic controllers. In Proceedings of the 7th International Symposium on Aviation Psychology (Columbus, OH), 26-29.
23. Mackay, W. E. 1998. Augmented reality: Linking real and virtual worlds. In Proceedings of the ACM Conference on Advanced Visual Interfaces (AVI ‘98, L'Auila, Italy), ACM Press, New York, NY.
24. Mackay, W. E., Fayard, A.-L., Frobert, L., and Medini, L. 1998. Reinventing the familiar: Exploring an augmented reality design space for air traffic control. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ‘98, Los Angeles, CA, Apr. 18-23), M. E. Atwood, C.-M. Karat, A. Lund, J. Coutaz, and J. Karat, Eds. ACM Press/Addison-Wesley Publ. Co., New York, NY, 558-565.
25. Negroponte, N. 1997. Surfaces and displays. Wired 4, 1 (Jan.), 212.
26. Poirot-Delpech, S. 1995. Biographie du CAUTRA. Naissance et developpement d'un systeme d'informations pour la circulation aerienne. Ph.D. Dissertation. Universite de Paris I, Paris, France.
27. Preux, F. 1994. Role des strips dans l'activite des controleurs. Selection Professionnelle IEEAC. CENA.
28. Reason, J. 1990. Human Error. Cambridge University Press, New York, NY.
29. Suchman, L. A. 1987. Plans and Situated Actions: The Problem of Human-Machine Communication. Cambridge University Press, New York, NY.
30. Vortac, O. and Gettys, C. 1990. Cognitive factors in the use of flight progress strips: Implications for automation. Cognitive Processes Laboratory, University of Oklahoma, OK.
31. Wellner, P., Mackay, W., and Gold, R. 1993. Computer-augmented environments: Back to the real world. Commun. ACM 36, 7 (July), 24-26.
32. Zorola-Villarreal, R., Pavard, B., and Bastide, R. 1995. SIM-COOP: A tool to analyse and predict cooperation in complex environments: A case study: The introduction of a datalink between controllers and pilots. In Proceedings of the 5th International Conference on Human-Machine Interaction and Artificial Intelligence in Aerospace (IHM-AI-AS ‘95, Toulouse, France),.
33. Zuboff, S. 1988. In the Age of the Smart Machine: The Future of Work and Power. Basic Books, Inc., New York, NY.