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Volumn , Issue , 2009, Pages 72-76

Understanding the ‘differentiated consumer’ in public services

Author keywords

[No Author keywords available]

Indexed keywords


EID: 85022135166     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (9)

References (23)
  • 1
    • 0040671359 scopus 로고    scopus 로고
    • Defining the client in the public sector: A social exchange perspective
    • Alford, J. (2002) ‘Defining the client in the public sector: a social exchange perspective’, Public Administration Review, vol 62, no 3, pp 337-46.
    • (2002) Public Administration Review , vol.62 , Issue.3 , pp. 337-346
    • Alford, J.1
  • 3
    • 85033446988 scopus 로고    scopus 로고
    • Competitive choice or relational reasoning?
    • Paper to Cultures of Consumption Seminar, HM Treasury, London, 24 June
    • Clarke, J. (2005) ‘Competitive choice or relational reasoning?', Paper to Cultures of Consumption Seminar, Choice and Voice in Public Services, HM Treasury, London, 24 June.
    • (2005) Choice and Voice in Public Services
    • Clarke, J.1
  • 4
    • 0347483602 scopus 로고    scopus 로고
    • Who choosing what? The evolution of the word “choice” in the NHS and its implications for New Labour
    • Bristol: The Policy Press
    • Greener, I. (2003) ‘Who choosing what? The evolution of the word “choice” in the NHS and its implications for New Labour’, Social Policy Review 15, Bristol: The Policy Press, pp 49-67.
    • (2003) Social Policy Review 15 , pp. 49-67
    • Greener, I.1
  • 5
    • 22644449918 scopus 로고    scopus 로고
    • “Customer service” in the United States Agency for International Development
    • Hirschmann, D. (1999) '“Customer service” in the United States Agency for International Development’, Administration & Society, vol 31, no 1, pp 95-119.
    • (1999) Administration & Society , vol.31 , Issue.1 , pp. 95-119
    • Hirschmann, D.1
  • 6
    • 0035090252 scopus 로고    scopus 로고
    • Agency, rationality and social policy
    • Hoggett, P. (2001) ‘Agency, rationality and social policy’, Journal of Social Policy, vol 30, no 1, pp 37-56.
    • (2001) Journal of Social Policy , vol.30 , Issue.1 , pp. 37-56
    • Hoggett, P.1
  • 7
    • 35148846238 scopus 로고    scopus 로고
    • Why public is not the same as private
    • Paper to International Society for the Psychoanalytic Study of Organizations Symposium, Boston, June 19-21
    • Hoggett, P. (2003) ‘Why public is not the same as private’, Paper to International Society for the Psychoanalytic Study of Organizations Symposium, Power and Politics, Boston, June 19-21.
    • (2003) Power and Politics
    • Hoggett, P.1
  • 11
    • 84916983654 scopus 로고    scopus 로고
    • Choice and competition in public services
    • Summer 2006, p 2
    • Le Grand, J. (2006) ‘Choice and competition in public services’, Research in public policy, Summer 2006, p 2.
    • (2006) Research in public policy
    • Le Grand, J.1
  • 14
    • 23944501198 scopus 로고    scopus 로고
    • London: ODPM
    • ODPM (Office of the Deputy Prime Minister) (2005) Vibrant local leadership, London: ODPM.
    • (2005) Vibrant local leadership
  • 16
    • 19844367809 scopus 로고    scopus 로고
    • London: National Consumer Council
    • Policy Commission on Public Services (2004) Making public services personal, London: National Consumer Council.
    • (2004) Making public services personal
  • 18
    • 19844374720 scopus 로고    scopus 로고
    • A joined-up approach to user participation in public services: Strengthening the “participation chain”
    • Simmons, R. and Birchall, J. (2005) ‘A joined-up approach to user participation in public services: strengthening the “participation chain”', Social Policy and Administration, vol 39, no 3, pp 260-83.
    • (2005) Social Policy and Administration , vol.39 , Issue.3 , pp. 260-283
    • Simmons, R.1    Birchall, J.2
  • 20
    • 85033496584 scopus 로고    scopus 로고
    • Paper to Social Policy Association Conference, Birmingham, July
    • Simmons, R., Birchall, J. and Prout, A. (2006b) ‘Choice about voice’, Paper to Social Policy Association Conference, Birmingham, July.
    • (2006) Choice about voice
    • Simmons, R.1    Birchall, J.2    Prout, A.3
  • 21
    • 85033444205 scopus 로고    scopus 로고
    • Paper to Public Administration Committee Conference, Durham, September
    • Simmons, R., Birchall, J. and Prout, A. (2006c) ‘Facilitation of constraint?', Paper to Public Administration Committee Conference, Durham, September.
    • (2006) Facilitation of constraint?
    • Simmons, R.1    Birchall, J.2    Prout, A.3
  • 22
    • 77949348157 scopus 로고    scopus 로고
    • Hearing voices? User involvement and public service cultures
    • Simmons, R., Birchall, J. and Prout, A. (2007a) ‘Hearing voices? User involvement and public service cultures’, Consumer Policy Review, vol 17, no 5, pp 234-40.
    • (2007) Consumer Policy Review , vol.17 , Issue.5 , pp. 234-240
    • Simmons, R.1    Birchall, J.2    Prout, A.3
  • 23
    • 34547774683 scopus 로고    scopus 로고
    • “Citizen governance”: Opportunities for inclusivity in policy and policy making?
    • Simmons, R., Birchall, J., Doheny, S. and Powell, M. (2007b) '“Citizen governance”: opportunities for inclusivity in policy and policy making?', Policy & Politics, vol 35, no 3, pp 455-75.
    • (2007) Policy & Politics , vol.35 , Issue.3 , pp. 455-475
    • Simmons, R.1    Birchall, J.2    Doheny, S.3    Powell, M.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.