Effective client management in professional services: How to build successful client relationships

Effective Client Management in Professional Services: How to Build Successful Client Relationships

Volumn , Issue , 2016, Pages 1-344

  Berkovi, Jack ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85019337155     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9781315578903     Document Type: Book

References (6)

1. Ederer, Seiwert and Küstenmacher, The Customer is King: The 1x1 of Customer Orientation. Gabel, Offenbach, 2000.
2. Effective Client-Adviser Relationships 2012 report - Financial Times, Managing Partners' Forum and Meridian West.
3. Sustaining High Performance. The Strategic Transformation of a Customer-Focused Learning Organization, Delray Beach, St Lucie Press, Haines & McCoy, Florida, 1995.
4. The Net Promoter Score is attributed to Fred Reichheld, introduced in his Harvard Business Review article 'One Number You Need to Grow' in 2003.
5. Report Service 2020 - Return on Service, published by BDO and written by The Economist Intelligence Unit, 2014.
6. Abraham Maslow's Theory of Motivation and Personality, first published in 1954.