Quality of integrated chronic disease care in rural South Africa: User and provider perspectives

Health Policy and Planning

Volumn 32, Issue 2, 2017, Pages 257-266

  Ameh, Soter ^a,b   Klipstein Grobusch, Kerstin ^a,c   D'Ambruoso, Lucia ^d   Kahn, Kathleen ^a,e,f   Tollman, Stephen M ^a,e,f   Gómez Olivé, Francesc Xavier ^a,e  

^a UNIVERSITY OF THE WITWATERSRAND   (South Africa)

^b UNIVERSITY OF CALABAR   (Nigeria)

^c UNIVERSITY MEDICAL CENTER UTRECHT   (Netherlands)

^d UNIVERSITY OF ABERDEEN   (United Kingdom)

^e Intl Netwk for the Demogr Eval of Populations and Their Hlth in Developing Countries Acty Accra   (Ghana)

^f UMEÅ UNIVERSITY   (Sweden)

Author keywords

Agincourt study site; Health outcomes; HIV; Integrated chronic disease management; Non communicable diseases (NCDs); Primary health care; Quality of care; South Africa

Indexed keywords

ANTIHYPERTENSIVE AGENT;

ADULT; BLOOD PRESSURE MEASUREMENT; CHRONIC DISEASE; CLINICAL TRIAL; DEVICES; HEALTH CARE MANPOWER; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HOSPITAL MANAGEMENT; HUMAN; HUMAN IMMUNODEFICIENCY VIRUS INFECTION; HYPERTENSION; INTEGRATED HEALTH CARE SYSTEM; MULTICENTER STUDY; PATIENT SATISFACTION; RURAL HEALTH; SOCIAL STIGMA; SOUTH AFRICA; STANDARDS; SUPPLY AND DISTRIBUTION; TIME FACTOR;

ADULT; ANTIHYPERTENSIVE AGENTS; APPOINTMENTS AND SCHEDULES; BLOOD PRESSURE DETERMINATION; CHRONIC DISEASE; DELIVERY OF HEALTH CARE, INTEGRATED; HEALTH MANPOWER; HEALTH PERSONNEL; HIV INFECTIONS; HUMANS; HYPERTENSION; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; RURAL HEALTH; SOCIAL STIGMA; SOUTH AFRICA; TIME FACTORS;

EID: 85018524678     PISSN: 02681080     EISSN: 14602237     Source Type: Journal    
DOI: 10.1093/heapol/czw118     Document Type: Article

References (48)

1. Ameh S, Gomez-Olive FX, Kahn K, Tollman SM, Klipstein-Grobusch K. 2014. Predictors of health care use by adults 50 years and over in a rural South African setting. Glob Health Action 7:24771.
2. Babirye JN, Engebretsen IM, Rutebemberwa E, Kiguli J, Nuwaha F. 2014. Urban settings do not ensure access to services: findings from the immunisation programme in Kampala Uganda. BMC Health Serv Res 14:111.
3. Beaglehole R, Ebrahim S, Reddy S, Voute J, Leeder S. 2007. Prevention of chronic diseases: a call to action. Lancet 370:2152-2157.
4. Briggs CJ, Garner P. 2006. Strategies for integrating primary health services in middle- and low-income countries at the point of delivery. The Cochrane Database of Systematic Reviews Cd003318.
5. Brown A. 2001. Integrating Vertical Health Programmes into Sector Wide Approaches: Experiences and Lessons. Available from: http://www.swisstph.ch/fileadmin/user-upload/Pdfs/swap/swap044.pdf, accessed 23 November 2011.
6. Chan M. 2007. Speech at the launch of the UK Department for International Development's new health strategy. Available from: http://www.who.int/ dg/speeches/2007/050607-DFID/en/, accessed 18 September 2014.
7. Donabedian A. 1988. The quality of care. How can it be assessed? JAMA 260:1743-1748.
8. Donabedian A. 2003. An introduction to quality assurance in health care. New York: Oxford University Press, (1st edition, Volume 1).
9. Goudge J, Gilson L, Russell S, Gumede T, Mills A. 2009. Affordability, availability and acceptability barriers to health care for the chronically ill: Longitudinal case studies from South Africa. BMC Health Serv Res 9:75.
10. Hulton L, Matthews Z, Stones WA. 2000. A framework for the evaluation of quality of care in maternal services. Highfield, Southampton: University of Southampton.
11. Hulton LA, Matthews Z, Stones RW. 2007. Applying a framework for assessing the quality of maternal health services in urban India. Social Science & Medicine 64:2083-2095.
12. Huntington D, Aplogan A. 1994. The integration of family planning and childhood immunization services in Togo. Studies in Family Planning 25:176-183.
13. Janssens B, Van DammeW, Raleigh B et al. 2007. Offering integrated care for HIV/AIDS, diabetes and hypertension within chronic disease clinics in Cambodia. BullWorld Health Organ 85:880-885.
14. Kahn K, Collinson MA, Gomez-Olive FX et al. 2012. Profile: Agincourt health and socio-demographic surveillance system. Int J Epidemiol 41:988-1001.
15. Kahn K, Tollman SM, CollinsonMA et al. 2007. Research into health, population and social transitions in rural South Africa: data and methods of the Agincourt Health and Demographic Surveillance System. Scand J Public Health 69:8-20.
16. Kawonga M, Fonn S, Blaauw D. 2013. Administrative integration of vertical HIV monitoring and evaluation into health systems: a case study from South Africa. Glob Health Action 6:19252.
17. Knaul FM, Bhadelia A, Atun R, Frenk J. 2015. Achieving Effective Universal Health Coverage And Diagonal Approaches To Care For Chronic Illnesses. Health Affairs (Project Hope) 34:1514-1522.
18. Kunkel S, Rosenqvist U, Westerling R. 2007. The structure of quality systems is important to the process and outcome, an empirical study of 386 hospital departments in Sweden. BMC Health Serv Res 7:104.
19. Mahomed OH, Asmall S, Freeman M. 2014. An integrated chronic disease management model: a diagonal approach to health system strengthening in South Africa. Journal of Health Care for the Poor and Underserved 25:1723-1729.
20. Mayosi BM, Flisher AJ, Lalloo UG et al. 2009. The burden of noncommunicable diseases in South Africa. Lancet 374:934-947.
21. Mitchell PH, Ferketich S, Jennings BM. 1998. Quality health outcomes model. American Academy of Nursing Expert Panel on Quality Health Care. The Journal of Nursing Scholarship 30:43-46.
22. National Department of Health, Republic of South Africa (NDoH). 2013. Strategic Plan for the Prevention and Control of Non-communicable Diseases 2013-17.
23. Department of Health, Republic of South Africa. 2014. Integrated Chronic Disease Management Manual.
24. Oni T, McGrath N, BeLue R et al. 2014. Chronic diseases and multimorbidity - a conceptual modification to the WHO ICCC model for countries in health transition. BMC Public Health 14:575.
25. Parasuraman A, Zeithaml VA, Berry LLA. 1985. Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing 49:41-50.
26. Rabkin M, Melaku Z, Bruce K et al. 2012. Strengthening health systems for chronic care: leveraging HIV programs to support diabetes services in Ethiopia and Swaziland. Journal of Tropical Medicine 137460.
27. Schwartz JI, Dunkle A, Akiteng AR et al. 2015. Towards reframing health service delivery in Uganda: the Uganda initiative for integrated management of non-communicable diseases. Glob Health Action 8:26537.
28. Statistics South Africa. 2014. Mid year population estimates. Available from http://beta2.statssa.gov.za/publications/P0302/P03022014.pdf, accessed 02 February 2015.
29. Steyn K, Levitt NS, Patel M et al. 2008. Hypertension and diabetes: poor care for patients at community health centres. S Afr Med J 98:618-622.
30. Thorogood M, Connor MD, Hundt GL, Tollman SM. 2007. Understanding and managing hypertension in an African sub-district: a multidisciplinary approach. Scand J Public Health 69:52-59.
31. Thorogood M, Connor MD, Lewando-Hundt G, Tollman S, Ngoma B. 2004. Secondary prevention of stroke-results from the Southern Africa Stroke Prevention Initiative (SASPI) study. BullWorld Health Organ 82:503-8.
32. Tollman SM, Kahn K, Sartorius B, et al. 2008. Implications of mortality transition for primary health care in rural South Africa: a population-based surveillance study. Lancet 372:893-901.
33. The Joint United Nations Programme on HIV/AIDS. 2011. Chronic care of HIV and non-communicable diseases: How to leverage the HIV experience.
34. UNAIDS report 2011. Available from: http://www.unaids.org/en/media/ unaids/contentassets/documents/unaidspublication/2011/20110526- JC2145-Chronic-care-of-HIV-1.pdf, accessed 08 July 2014.
35. Unger JP, De Paepe P, Green A. 2003. A code of best practice for disease control programmes to avoid damaging health care services in developing countries. Int J Health Plann Manage 18: S27-39.
36. Uwimana J, Zarowsky C, Hausler H, Jackson D. 2012. Engagement of non-government organisations and community care workers in collaborative TB/HIV activities including prevention of mother to child transmission in South Africa: opportunities and challenges. BMC Health Serv Res 12:233.
37. Ware JE, Snyder MK, Wright WR. 1976. Development and validation of scales to measure patient satisfaction with health care services: Volume I of a final report part A: review of literature, overview of methods and results regarding construction of scales. (NTIS No. PB 288-329). Springfield, VA: National Technical Information Service.
38. World Health Organization. 2002. Innovative Care for Chronic conditions: Building Blocks for Action. http://www.who.int/chp/knowledge/publica tions/icccglobalreport.pdf?ua=1, accessed 20 July 2014.
39. World Health Organization. 2006. Quality of Care. A Process for Making Strategic Choices in Health Systems. http://www.who.int/management/qual ity/assurance/QualityCare-B.Def.pdf, accessed 28 July 2014.
40. World Health Organization. 2008a. Integrated Health Services - What and Why? Making Health Systems Work. Technical Brief No. 1, May 2008 (Page 1). http://www.who.int/healthsystems/technical-brief-final.pdf, accessed 08 July 2014.
41. World Health Organization. 2010. Global Status Report on Noncommunicable Diseases. http://www.who.int/nmh/publications/ncd- report-full-en.pdf, accessed 08 July 2014.
42. World Health Organization. 2011. Noncommunicable Diseases Country Profiles. http://whqlibdoc.who.int/publications/2011/9789241502283-eng.pdf, accessed 08 July 2014.
43. World Health Organization. 2013a. Draft Comprehensive Global Monitoring Framework and Targets for the Prevention And Control of Noncommunicable Diseases. Document A66/8, accessed 1 March 2015, http://apps.who.int/gb/ebwha/pdf-files/WHA66/A66-8-en.pdf, accessed 24 November 2015.
44. World Health Organization. 2013b. Global Action Plan for the Prevention and Control of Noncommunicable Diseases (2013-2020). http://www.who.int/nmh/events/2013/revised-draft-ncd-action-plan.pdf, accessed 06 July 2015.
45. World Health Organization. 2014a. Global Status Report on Noncommunicable Diseases. http://apps.who.int/iris/bitstream/10665/ 148114/1/9789241564854-eng.pdf, accessed 08 July 2015.
46. World Health Organization, 2014b. Noncommunicable Diseases Country Profiles 2014. http://www.who.int/nmh/countries/zaf-en.pdf?ua=1, accessed 08 February 2015.
47. World Health Organization. 2015. Global Health Observatory (GHO): HIV/AIDS. http://www.who.int/gho/hiv/en/, accessed 21 September 2015.
48. World Health Organization. 2008b. 2008-2013 Action Plan for the Global Strategy for the Prevention and Control of Non-communicable Diseases. http://www.who.int/nmh/publications/ncd-action-plan-en.pdf, accessed 12 June 2015.