Developing a guideline for structured content and process in mental health nursing handover

International Journal of Mental Health Nursing

Volumn 27, Issue 1, 2018, Pages 429-439

  Cowan, Darrin ^a   Brunero, Scott ^b   Luo, Xiaoou ^a   Bilton, Dean ^c   Lamont, Scott ^c  

^a Mid North Coast Local Health District   (Australia)

^b Building 52   (Australia)

^c SOUTH EASTERN SYDNEY LOCAL HEALTH DISTRICT   (Australia)

Author keywords

leadership; mental health; patient handover; patient safety; qualitative research

Indexed keywords

ATTENTION; CASE REPORT; CLINICAL HANDOVER; CONSENSUS DEVELOPMENT; DECISION MAKING; DOCTOR PATIENT RELATION; HUMAN; INFORMATION PROCESSING; INTERVIEW; LEADERSHIP; NEW SOUTH WALES; PARTICIPANT OBSERVATION; PATIENT SAFETY; PSYCHIATRIC NURSING; QUALITATIVE RESEARCH; TEAMWORK; MALE; MENTAL DISEASE; NURSING; PRACTICE GUIDELINE; PROCEDURES; PSYCHOLOGY; STANDARDS;

FOCUS GROUPS; HUMANS; INTERVIEWS AS TOPIC; MALE; MENTAL DISORDERS; PATIENT HANDOFF; PRACTICE GUIDELINES AS TOPIC; PSYCHIATRIC NURSING; QUALITATIVE RESEARCH;

EID: 85017660483     PISSN: 14458330     EISSN: 14470349     Source Type: Journal    
DOI: 10.1111/inm.12337     Document Type: Article

References (50)

1. Anderson, J., Malone, L., Shanahan, K. & Manning, J. (2015). Nursing bedside clinical handover – An integrated review of issues and tools. Journal of Clinical Nursing, 24, 662–671.
2. Australian Commission on Safety and Quality in Health Care. (2009). The OSSIE guide to clinical handover improvement. NSW Australia: ACSQHC.
3. Australian Commission on Safety and Quality in Health Care. (2010). The OSSIE Guide to Clinical Handover Improvement. In Care, Australian Commission on Safety and Quality in Health Care. (Ed.)Sydney, Australia: ACSQHC.
4. Bangerter, A., Mayor, E. & Doehler, S. P. (2011). Reported speech in conversational storytelling during nursing shift handover meetings. Discourse Processes, 48, 183–214.
5. Barker, P. (2001). The Tidal Model: Developing an empowering, person-centred approach to recovery within psychiatric and mental health nursing. Journal of Psychiatric & Mental Health Nursing, 8, 233–240.
6. Beltran-Aroca, C. M., Girela-Lopez, E., Collazo-Chao, E., Montero-Perez-barquero, M. & Munoz-Villanueva, M. C. (2016). Confidentiality breaches in clinical practice: What happens in hospitals? BMC Medical Ethics, 17, 52.
7. Bomba, D. T. & Prakash, R. (2005). A description of handover processes in an Australian public hospital. Australian Health Review, 29, 68–79.
8. Brunero, S. & Lamont, S. (2010). Mental health liaison nursing, taking a capacity building approach. Perspectives in Psychiatric Care, 46, 286–293.
9. Bruton, J., Norton, C., Smyth, N., Ward, H. & Day, S. (2016). Nurse handover: Patient and staff experiences. British Journal of Nursing, 25, 386–390, 392–393.
10. Burleton, L. (2013). Developing a community mental health nursing handover form. Nursing Standard, 27, 35–40.
11. Buus, N. (2006). Conventionalized knowledge: Mental health nurses producing clinical knowledge at intershift handovers. Issues in Mental Health Nursing, 27, 1079–1096.
12. Cleary, M., Walter, G. & Horsfall, J. (2009). Handover in psychiatric settings. Is change needed? Journal of Psychosocial Nursing, 47, 28–33.
13. Cornell, P., Gervis, M. T., Yates, L. & Vardaman, J. M. (2013). Improving shift report focus and consistency with the situation, background, assessment, recommendation protocol. Journal of Nursing Administration, 43, 422–428.
14. De Meester, K., Verspuy, M., Monsieurs, K. G. & Van Bogaert, P. (2013). SBAR improves nurse-physician communication and reduces unexpected death: A pre and post intervention study. Resuscitation, 84, 1192–1196.
15. Drach-Zahavy, A. & Shilman, O. (2015). Patients' participation during a nursing handover: The role of handover characteristics and patients' personal traits. Journal of Advanced Nursing, 71, 136–147.
16. Eggins, S. & Slade, D. (2012). Clinical handover as an interactive event: Informational and interactional communication strategies in effective shift-change handovers. Communication & Medicine, 9, 215–227.
17. Elo, S. & Kyngas, H. (2008). The qualitative content analysis process. Journal of Advanced Nursing, 62, 107–115.
18. Finnigan, M. A., Marshall, S. D. & Flanagan, B. T. (2010). ISBAR for clear communication: One hospital's experience spreading the message. Australian Health Review, 34, 400–404.
19. Garling, P. (2008). Final report of the special commission of inquiry acute care services in NSW public hospitals. In: GOVERNMENT, N. (ed.) Sydney, NSW, Australia: NSW Government.
20. Halcomb, E., Davidson, P. & Hardaker, L. (2008). Using the consensus development conference method in healthcare research. Nurse Researcher, 16, 56–71.
21. Howgego, I. M., Yellowlees, P., Owen, C., Meldrum, L. & Dark, F. (2003). The therapeutic alliance: The key to effective patient outcome? A descriptive review of the evidence in community mental health case management. Australian & New Zealand Journal of Psychiatry, 37, 169–183.
22. Hunt, G. E., Marsden, R. & O'Connor, N. (2012). Clinical handover in acute psychiatric and community mental health settings. Journal of Psychiatric and Mental Health Nursing, 19, 310–318.
23. Jefferies, D., Johnson, M. & Nicholls, D. (2012). Comparing written and oral approaches to clinical reporting in nursing. Contemporary Nurse: A Journal for the Australian Nursing Profession, 42, 129–138.
24. Joffe, E., Turley, J. P., Hwang, K. O., Johnson, T. R., Johnson, C. W. & Bernstam, E. V. (2013). Evaluation of a problem-specific SBAR tool to improve after-hours nurse-physician phone communication: A randomized trial. Joint Commission Journal on Quality & Patient Safety, 39, 495–501.
25. Johnson, M., Jefferies, D. & Nicholls, D. (2012). Developing a minimum data set for electronic nursing handover. Journal of Clinical Nursing, 21, 331–343.
26. Kerr, M. P. (2002). A qualitative study of shift handover practice and function from a socio-technical perspective. Journal of Advanced Nursing, 37, 125–134.
27. Kerr, D., Lu, S., McKinlay, L. & Fuller, C. (2011). Examination of current handover practice: Evidence to support changing the ritual. International Journal of Nursing Practice, 17, 342–350.
28. Koshy, E., Koshy, V. & Waterman, H. (2011). Action research in healthcare. London, UK: Sage.
29. Lamont, S. & Brunero, S. (2009). Risk analysis: An integrated approach to the assessment and management of aggression/violence in mental health. Journal of Psychiatric Intensive Care, 5, 25–32.
30. Lamont, S., Walker, P. & Brunero, S. (2009). ‘Teaching an old dog new tricks’: A practice development approach to organizational change in mental health. Practice Development in Health Care, 8, 65–76.
31. Leamy, M., Bird, V., le Boutillier, C., Williams, J. & Slade, M. (2011). Conceptual framework for personal recovery in mental health: Systematic review and narrative synthesis. British Journal of Psychiatry, 199, 445–452.
32. Lingley-Pottie, P., McGrath, P. J. & Andreou, P. (2013). Barriers to mental health care: Perceived delivery system differences. Advances in Nursing Science, 36, 51–61.
33. Lyons, S., Brunero, S. & Lamont, S. (2015). A return to nursing rounds—person centred or a task too far? Australian Nursing & Midwifery Journal, 22, 30–33.
34. Matic, J., Davidson, P. M. & Salamonson, Y. (2011). Review: Bringing patient safety to the forefront through structured computerisation during clinical handover. Journal of Clinical Nursing, 20, 184–189.
35. McCloughen, A., O'Brien, L., Gillies, D. & McSherry, C. (2008). Nursing handover within mental health rehabilitation: An exploratory study of practice and perception. International Journal of Mental Health Nursing, 17, 287–295.
36. Millar, R. & Sands, N. (2013). ‘He did what? Well that wasn't handed over!’ Communicating risk in mental health. Journal of Psychiatric and Mental Health Nursing, 20, 345–354.
37. Mullen, A., Drinkwater, V. & Lewin, T. J. (2014). Care zoning in a psychiatric intensive care unit: Strengthening ongoing clinical risk assessment. Journal of Clinical Nursing, 23, 731–743.
38. NSW Health Acute Care Taskforce (2010). Safe Clinical Handover Program: Implementing key principles for safe and effective handover across the NSW Health System. Implementation Progress Report. In: HEALTH, N. (ed.). Sydney, NSW, Australia: NSW Health.
39. Onwumere, J., Grice, S. & Kuipers, E. (2016). Delivering cognitive-behavioural family interventions for schizophrenia. Australian Psychologist, 51, 52–61.
40. Poh, C. L., Parasuram, R. & Kannusamy, P. (2013). Nursing inter-shift handover process in mental health settings: A best practice implementation project. International Journal of Evidence-Based Healthcare, 11, 26–32.
41. Porteous, J. M., Stewart-Wynne, E. G., Connolly, M. & Crommelin, P. F. (2009). iSoBAR—A concept and handover checklist: The National Clinical Handover Initiative. Medical Journal of Australia, 190, S152–S156.
42. Pothier, D., Monteiro, P., Mooktiar, M. & Shaw, A. (2005). Pilot study to show the loss of important data in nursing handover. British Journal of Nursing, 14, 1090–1093.
43. Renz, S. M., Boltz, M. P., Wagner, L. M., Capezuti, E. A. & Lawrence, T. E. (2013). Examining the feasibility and utility of an SBAR protocol in long-term care. Geriatric Nursing, 34, 295–301.
44. Sexton, A., Chan, C., Elliott, M., Stuart, J., Jayasuriya, R. & Crookes, P. (2004). Nursing handovers: Do we really need them? Journal of Nursing Management, 12, 37–42.
45. Taylor, K., Guy, S., Stewart, L. et al. (2011). Care zoning: A pragmatic approach to enhance the understanding of clinical needs as it relates to clinical risks in acute in-patient unit settings. Issues in Mental Health Nursing, 32, 318–326.
46. Tucker, A. & Fox, P. (2014). Evaluating nursing handover: The REED model. Nursing Standard, 28, 44–48.
47. Waters, A., Sands, N., Keppich-Arnold, S. & Henderson, K. (2015). Handover of patient information from the crisis assessment and treatment team to the inpatient psychiatric unit. International Journal of Mental Health Nursing, 24, 193–202.
48. Werley, H., Devine, E., Zorn, C., Ryan, P. & Westra, B. (1991). The nursing minimum data set: Abstraction tool for standardized, comparable, essential data. American Journal of Public Health, 18, 421–426.
49. Williamson, G., Bellman, L. & Webster, J. (2012). Action research in nursing and health care. London, UK: Sage.
50. Wong, M., Yee, K. & Turner, P. 2008. A structured evidence-based literature review regarding the effectiveness of improvement interventions in clinical handover. In: EHealth Services Research Group, U. O. T., Australia. (ed.) ACSQHC clinical handover literature review. Netherlands: ACSQHC.