Temporal workflow management in a claim handling system

Proceedings of the International Joint Conference on Work Activities Coordination and Collaboration, WACC 1999

Volumn , Issue , 1999, Pages 187-195

  Zhao, J Leon ^a   Stohr, Edward A ^b  

^a HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

^b NEW YORK UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION;

FAULTY PRODUCTS; HANDLING SYSTEMS; POLICY LEVEL; PRIORITIZATION; REWARD FUNCTION; TIME ALLOCATION; WORKERS'; WORKFLOW MANAGEMENTS;

WORK SIMPLIFICATION;

EID: 85016080248     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/295665.295687     Document Type: Conference Paper

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