메뉴 건너뛰기




Volumn , Issue , 1997, Pages 367-382

BPR success or failure? A business process reengineering project in the financial services industry

Author keywords

Business process reengineering; Case study; Financial sector; Interpretivist perspective

Indexed keywords

FAILURE ANALYSIS; FINANCE; INFORMATION SYSTEMS;

EID: 85016070946     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (38)

References (41)
  • 1
    • 0347551714 scopus 로고
    • Should personnel managers be more critical of BPR?
    • Bailie, J. "Should Personnel Managers be More Critical of BPR?" Personnel Management (1:9), 1995, p. 55.
    • (1995) Personnel Management , vol.1 , Issue.9 , pp. 55
    • Bailie, J.1
  • 2
    • 0348181156 scopus 로고
    • Corning asahi video products co. Eliminates cost of errors for $2 million savings
    • July
    • Bambarger, B. "Corning Asahi Video Products Co. Eliminates Cost of Errors for $2 Million Savings," Industrial Engineering, July 1994, pp. 28-29.
    • (1994) Industrial Engineering , pp. 28-29
    • Bambarger, B.1
  • 4
    • 0002337925 scopus 로고
    • A framework for managing it-enabled change
    • Benjamin, R. I., and Levinson, E. "A Framework for Managing IT-Enabled Change," Sloan Management Review (34:4), 1993, pp. 23-33.
    • (1993) Sloan Management Review , vol.34 , Issue.4 , pp. 23-33
    • Benjamin, R.I.1    Levinson, E.2
  • 5
    • 0002701441 scopus 로고
    • Phenomenology: A preferred approach to research in information systems
    • E. Mumford, R. A. Hirschheim, G. Fitzgerald, and T. Wood-Harper (eds. North-Holland, Amsterdam)
    • Boland, R. "Phenomenology: A Preferred Approach to Research in Information Systems," in Research Methods in Information Systems, E. Mumford, R. A. Hirschheim, G. Fitzgerald, and T. Wood-Harper (eds.), North-Holland, Amsterdam, 1985, pp. 193-201.
    • (1985) Research Methods in Information Systems , pp. 193-201
    • Boland, R.1
  • 6
    • 0031530745 scopus 로고    scopus 로고
    • Executive information systems failure: A New Zealand case study
    • (forthcoming)
    • Bussen, W., and Myers, M. D. "Executive Information Systems Failure: A New Zealand Case Study," Journal of Information Technology (12:2), 1997 (forthcoming).
    • (1997) Journal of Information Technology , vol.12 , Issue.2
    • Bussen, W.1    Myers, M.D.2
  • 10
    • 0002481047 scopus 로고
    • The new industrial engineering: Information technology and business process redesign
    • Summer
    • Davenport, T. H., and Short, J. E. "The New Industrial Engineering: Information Technology and Business Process Redesign," Sloan Management Review, Summer 1990, pp.11-27.
    • (1990) Sloan Management Review , pp. 11-27
    • Davenport, T.H.1    Short, J.E.2
  • 11
    • 53349116885 scopus 로고
    • Reengineering: Business change of mythic proportions?
    • Davenport, T. H., and Stoddard, D. B. "Reengineering: Business Change of Mythic Proportions?" MIS Quarterly (18:2), 1994, pp. 121-127.
    • (1994) MIS Quarterly , vol.18 , Issue.2 , pp. 121-127
    • Davenport, T.H.1    Stoddard, D.B.2
  • 12
    • 72249114849 scopus 로고
    • Information systems success: The quest for the dependent variable
    • DeLone, W. H., and McLean, E. R. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research (3:1), 1992, pp. 60-95.
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • DeLone, W.H.1    McLean, E.R.2
  • 13
    • 0342393673 scopus 로고    scopus 로고
    • Is re-engineering a fad?
    • Donlon, J. P. "Is Re-engineering a Fad?" Chief Executive (113), 1996, pp. 52-64.
    • (1996) Chief Executive , vol.113 , pp. 52-64
    • Donlon, J.P.1
  • 14
    • 0009903166 scopus 로고
    • The human side of business process re-engineering
    • Evans, R. "The Human Side of Business Process Re-engineering," Management Development Review (7:6), 1994, pp. 10-12.
    • (1994) Management Development Review , vol.7 , Issue.6 , pp. 10-12
    • Evans, R.1
  • 15
    • 84974863507 scopus 로고
    • An empirical study of information technology enabled business process redesign and corporate competitive strategy
    • Fielder, K. D.; Grover, V.; and Teng, J. T. C. "An Empirical Study of Information Technology Enabled Business Process Redesign and Corporate Competitive Strategy," European Journal of Information Systems (4), 1995, pp. 17 -30.
    • (1995) European Journal of Information Systems , vol.4 , pp. 17-30
    • Fielder, K.D.1    Grover, V.2    Teng, J.T.C.3
  • 17
    • 0002081237 scopus 로고
    • Key recurrent issues in the mis implementation process
    • Ginzberg, M. J. "Key Recurrent Issues in the MIS Implementation Process," MIS Quarterly (5), 1981, pp. 47-59.
    • (1981) MIS Quarterly , vol.5 , pp. 47-59
    • Ginzberg, M.J.1
  • 18
    • 3843057834 scopus 로고
    • Re-engineering organizations: A critical appraisal
    • Grey, C., and Mitev, N. "Re-engineering Organizations: A Critical Appraisal," Personnel Review (24:1), 1995, pp. 6-18.
    • (1995) Personnel Review , vol.24 , Issue.1 , pp. 6-18
    • Grey, C.1    Mitev, N.2
  • 20
    • 0346290512 scopus 로고
    • The COMIS Plan: It mediated business reengineering in telecom Australia during the 1960s
    • W. J. Orlikowski, G. Walsham, M. R. Jones, and J. I. DeGross (eds. Chapman and Hall, London
    • Hamilton, D., and Atchison, M. "The COMIS Plan: IT Mediated Business Reengineering in Telecom Australia During the 1960s", in Information Technology and Changes in Organizational Work, W. J. Orlikowski, G. Walsham, M. R. Jones, and J. I. DeGross (eds.), Chapman and Hall, London, 1995, pp. 89-106.
    • (1995) Information Technology and Changes in Organizational Work , pp. 89-106
    • Hamilton, D.1    Atchison, M.2
  • 21
    • 0001167750 scopus 로고
    • Reengineering work: Don't automated, obliterate
    • July-August
    • Hammer, M. "Reengineering Work: Don't Automated, Obliterate," Harvard Business Review, July-August 1990, pp. 104-112.
    • (1990) Harvard Business Review , pp. 104-112
    • Hammer, M.1
  • 23
    • 0003195491 scopus 로고
    • Don't emancipate, exaggerate: Rhetoric, reality and reengineering
    • R. Baskerville, S. Smithson, O. Ngwenyama, and J. I. DeGross (eds. North-Holland, Amsterdam
    • Jones, M. R. "Don't Emancipate, Exaggerate: Rhetoric, Reality and Reengineering," in Transforming Organizations with Information Technology, R. Baskerville, S. Smithson, O. Ngwenyama, and J. I. DeGross (eds.), North-Holland, Amsterdam, 1994.
    • (1994) Transforming Organizations with Information Technology
    • Jones, M.R.1
  • 24
    • 0003380736 scopus 로고
    • Qualitative research methods for evaluating computer information systems
    • J. G. Anderson, C. E. Aydin, and S. J. Jay (eds.), Sage Thousand Oaks, CA
    • Kaplan, B., and Maxwell, J. A. "Qualitative Research Methods for Evaluating Computer Information Systems," in Evaluating Health Care Information Systems: Methods and Applications, J. G. Anderson, C. E. Aydin, and S. J. Jay (eds.), Sage, Thousand Oaks, CA, 1994, pp. 45-68.
    • (1994) Evaluating Health Care Information Systems: Methods and Applications , pp. 45-68
    • Kaplan, B.1    Maxwell, J.A.2
  • 25
    • 0002569898 scopus 로고
    • Unifying the fragmented models of information systems implementation
    • R. J. Boland and R. A. Hirschheim (eds.), John Wiley and Sons, New York
    • Kwon, T. H., and Zmud, R. W. "Unifying the Fragmented Models of Information Systems Implementation," in R. J. Boland and R. A. Hirschheim (eds.), Critical Issues in Information Systems Research, John Wiley and Sons, New York, 1987, pp. 227-251.
    • (1987) Critical Issues in Information Systems Research , pp. 227-251
    • Kwon, T.H.1    Zmud, R.W.2
  • 28
    • 0348181133 scopus 로고
    • Mcdonnell douglas saves over $1,000,000 per plane with reengineering effort
    • October
    • McCloud, J. "McDonnell Douglas Saves Over $1,000,000 per Plane With Reengineering Effort," Industrial Engineering, October 1993, pp. 27-30.
    • (1993) Industrial Engineering , pp. 27-30
    • McCloud, J.1
  • 29
    • 38149145084 scopus 로고
    • A disaster for everyone to see: An interpretive analysis of a failed is project
    • Myers, M. D. "A Disaster for Everyone to See: An Interpretive Analysis of a Failed IS Project," Accounting, Management & Information Technologies (4:4), 1994a, pp. 185-201.
    • (1994) Accounting, Management & Information Technologies , vol.4 , Issue.4 , pp. 185-201
    • Myers, M.D.1
  • 31
    • 0028812871 scopus 로고
    • Dialectical hermeneutics: A theoretical framework for the implementation of information systems
    • Myers, M. D. "Dialectical Hermeneutics: A Theoretical Framework for the Implementation of Information Systems," Information Systems Journal (5:1), 1995, pp. 51-70.
    • (1995) Information Systems Journal , vol.5 , Issue.1 , pp. 51-70
    • Myers, M.D.1
  • 32
    • 0000481870 scopus 로고    scopus 로고
    • Qualitative research in information systems
    • June
    • Myers, M. D. "Qualitative Research in Information Systems," MISQ Discovery (2), June 1997, http://www.misq.org/discovery/.
    • (1997) MISQ Discovery , vol.2
    • Myers, M.D.1
  • 33
    • 0347190653 scopus 로고
    • Understanding third wave information systems
    • C. Dunlop and R. Kling (eds. Academic Press, San Diego
    • Mouritsen, J., and Bjørn-Andersen, N. "Understanding Third Wave Information Systems," in Computerization and Controversy, C. Dunlop and R. Kling (eds.), Academic Press, San Diego, 1991.
    • (1991) Computerization and Controversy
    • Mouritsen, J.1    Bjørn-Andersen, N.2
  • 34
    • 21344454812 scopus 로고    scopus 로고
    • Design for success? Critical success factors in executive information systems development
    • Nandhakumar, J. "Design for Success? Critical Success Factors in Executive Information Systems Development," European Journal of Information Systems (5), 1996, pp. 62-72.
    • (1996) European Journal of Information Systems , vol.5 , pp. 62-72
    • Nandhakumar, J.1
  • 35
    • 71549126429 scopus 로고
    • Studying information technology in organizations: Research approaches and assumptions
    • Orlikowski, W. J., and Baroudi, J. J. "Studying Information Technology in Organizations: Research Approaches and Assumptions," Information Systems Research (2), 1991, pp. 1-28.
    • (1991) Information Systems Research , vol.2 , pp. 1-28
    • Orlikowski, W.J.1    Baroudi, J.J.2
  • 36
    • 0348181145 scopus 로고
    • Business process innovation: Re-engineering for operations renewal
    • Robb, D. J. "Business Process Innovation: Re-engineering for Operations Renewal," Operations Management Review (10:3), 1995, pp. 12-15.
    • (1995) Operations Management Review , vol.10 , Issue.3 , pp. 12-15
    • Robb, D.J.1
  • 39
    • 73549100231 scopus 로고
    • The emergence of interpretivism in is research
    • Walsham, G. "The Emergence of Interpretivism in IS Research," Information Systems Research (6:4), 1995, pp. 376-394.
    • (1995) Information Systems Research , vol.6 , Issue.4 , pp. 376-394
    • Walsham, G.1
  • 40
    • 21844524383 scopus 로고
    • Business process re-engineering and human resource management
    • Willmott, H. "Business Process Re-engineering and Human Resource Management," Personnel Review (23:3), 1994, pp. 34-46.
    • (1994) Personnel Review , vol.23 , Issue.3 , pp. 34-46
    • Willmott, H.1
  • 41
    • 0010876935 scopus 로고
    • Process reengineering: Information technology and the transformation of accountability: The remaindering of the human resource?
    • W. J. Orlikowski, G. Walsham, M. R. Jones, and J. I. DeGross (eds. Chapman and Hall, London
    • Willmott, H., and Wray-Bliss, E. "Process Reengineering: Information Technology and the Transformation of Accountability: The Remaindering of the Human Resource?" in Information Technology and Changes in Organizational Work, W. J. Orlikowski, G. Walsham, M. R. Jones, and J. I. DeGross (eds.), Chapman and Hall, London, 1995, pp.62-88.
    • (1995) Information Technology and Changes in Organizational Work , pp. 62-88
    • Willmott, H.1    Wray-Bliss, E.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.